Overall Rating
4.2
52 Reviews
Rating Distribution
5
(30)
4
(12)
3
(3)
2
(3)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Overall Rating
4.2
52 Reviews
Rating Distribution
5
(30)
4
(12)
3
(3)
2
(3)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Filters
Industry
Provider Size
Time Used
Foundation User
Foundation User
Pros
I love the capability to extract and filter reports for my projects. It really helps me narrow down the information I need.
Cons
I'm not a fan of the numerous steps and windows involved in updating an AIA pay App.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Construction, 101-500 employees
More than a year
Jan 01, 2024
Accounts Payroll/HR User
Accounts Payroll/HR User
Pros
I wasn't a fan of most of the features offered by Foundation. I suppose after a few years, I got used to its quirks and was able to navigate it.
Cons
The list is extensive. The system is cumbersome, unstable, and the customer service was impolite and mostly unhelpful.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
5
Brandon
Construction, 11-50 employees
More than a year
Aug 01, 2023
Great Accounting Software for Construction
Great Accounting Software for Construction
Pros
I've been using Foundation for over 12 years. A couple of years ago, we considered switching to another software but it didn't have as many features as Foundation, so we decided to stick with it.
Cons
It would be great if the program could be slightly updated to resemble windows more.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Collette
Construction, 11-50 employees
More than a year
Jul 01, 2023
Agrxis Review on FOUNDATION
Agrxis Review on FOUNDATION
Pros
Foundation was an amazing software for my legal practice. I absolutely loved its extensive feature set, specifically tailored to meet the needs of law practices. The accounting module, which is powerful and easy to use, streamlined my financial administration tasks such as billing, invoicing, and trust accounting. It seamlessly syncs data and allows for efficient workflows with other essential systems like time tracking and case management. The configurable reporting features provided clear insights into my firms financial status, enabling me to make informed business decisions.
Cons
While FOUNDATION has been an incredible software solution for my legal practice overall, there are a few features that I didn't find as impressive. Among the aspects I liked least was the learning curve required to grasp its advanced functions. It took me some time and effort to fully understand and utilize the system as a new user.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Civil Engineering, 101-500 employees
More than a year
May 01, 2023
Stay away
Stay away
Pros
When we purchased it in 2017 it seemed like the right product. However after the company was sold, things went downhill from there.
Cons
The customer service and transparency regarding outages are commendable.
Ease of use
2
Value for money
5
Customer Support
3
Functionality
2
Stacy
Construction, 11-50 employees
More than a year
May 01, 2023
Plenty to offer but not optimized for practical use.
Plenty to offer but not optimized for practical use.
Pros
Compared to other accounting software, Foundation offers a wider range of modules for construction companies. It gets the job done.
Cons
There are many modules available, but several basic features are lacking. For example, the Payroll module is fully functional, but there's no option to print Corrected W2 forms. When I contacted support, they mentioned that this functionality is not available, and I should visit the IRS website to print one. Many functions daily seem to cancel each other out or overlap, like the Equipment and Payroll modules for work orders. The permission levels for security are not optimized, as access to Vendors either provides all information, including account deposits, or nothing at all. There's no option for two tiers of permissions for employees; it's an all or nothing approach. Bid Proposals cannot be copied to AIA's, and the Mobile Time App is not user friendly at all, with frequent sync errors. On the web, I often need to clear cache and cookies or use private/incognito mode to use it. The training at the beginning only covers basic use, and they don't import previous data, only bringing in balances. If you request data import later, they say it should have been done initially when going live. After going live, there's no assistance unless you use their consulting service, which comes at a cost of $250 per hour. The Scheduler module has not been updated in over three years, and there's no option to export it to Excel or access it in the field, only print. The Document Imaging feature for invoice approval routing feels outdated, lacking an audit log and only showing the last change made on a transaction. The list of issues goes on, spanning the last three years of use, but it gets the job done with some limitations.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Savi
Utilities, 101-500 employees
More than a year
Mar 01, 2023
Good construction software especially for payroll.
Good construction software especially for payroll.
Pros
The payroll features were particularly helpful when it came to tracking union jobs and prevailing wage.
Cons
The overall features and system feel outdated and antiquated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
More than a year
Feb 01, 2023
Look for another System
Look for another System
Pros
To be honest, this software doesn't have many pros. The only positive thing I can say is that the update process is smooth.
Cons
The Service Module seems like an afterthought, perhaps created just to offer a complete package. The mobile app's bugs and synchronization with the office have been challenging to resolve despite multiple attempts with Foundation. Customer service often fails to provide the necessary help, responding with "I don't know how to do that" or "I'm not familiar with that." They don't even offer alternative solutions or suggest contacting someone who can assist. However, they are willing to charge additional fees to fix issues that have been present since the beginning.
Ease of use
5
Value for money
5
Customer Support
2
Functionality
2
Steve
Construction, 51-100 employees
More than a year
Dec 01, 2022
Easily deployed and onboarding experience was amazing
Easily deployed and onboarding experience was amazing
Pros
It was almost unbelievable how quickly we were set up and ready to go live with the software. We have eliminated our employees manual data entry and just imported the timecards. All the payments have high visibility so that other people can see what was sent and invoiced. Payable features are simple, and data input is quick and uncomplicated.
Cons
I would appreciate the ability to produce additional reports that only include the data I want. Also, some things require importation into Excel, which seems like an extra step that could be cut out.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Gayle B.
Construction, 11-50 employees employees
Oct 28, 2022
A lifesaver for our company. Its totally recommended from a construction point of view
A lifesaver for our company. Its totally recommended from a construction point of view
Pros
We weren’t able to manage our business like we used to (partly due to the pandemic and travel bans) and were seeing a decline in our projects. Foundation and its excellent project management capabilities saved our company!We had another program that we used (which I will not name), but it couldn’t handle the RFC. We can now accurately track open requests thanks to the Foundation.
Cons
Foundation really doesnt have much wrong with it, since it meets almost all of our needs. If anything, it was our team that was reluctant to commit to the new software and change their old habits.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Fred W.
Construction, 11-50 Employees employees
Oct 25, 2022
Great for billing and cost control in construction
Great for billing and cost control in construction
Pros
It has a lot of automated features that help me save time, such as quick reversal buttons in accounting that will automatically create the reversal of AP Payments, AP Invoices, Journal Entries, and more. Change orders are closely related to our billing and updating the billing line item there will return you to the AIA screen automatically, which is great. Overall, the system allows you to enter your information quickly and generates a wide range of results for each department.
Cons
They need to improve their reporting features. If Foundation ever showed promise of adding more reporting tools, such as clock-in time reporting, which is one of the most used reports in my company and I have to look elsewhere for, I would completely switch over.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Holly R.
Construction, 11-50 Employees employees
Oct 25, 2022
The foundation is very reliable and has excellent reporting capabilities.
The foundation is very reliable and has excellent reporting capabilities.
Pros
We have a multi-state and multi-union (and quite complex) system of work, and the Foundation has been able to manage all of that with ease. Time input is also really simple, and its simple to tie hours to jobs and tasks. The support team is exceptional, and the technology is incredibly user-friendly. I have excelled at job costing, union reports, and HR data, including 401k reports. Also, there are no fees based on the number of employees in the system.
Cons
I dislike the fact that if I have several payroll cycles calculated and I need to delete one, it deletes all the computed cycles! not just the one I had selected. I cannot explain in words how frustrating that is.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Doreen F.
Construction, 501-1000 Employees employees
Oct 25, 2022
The foundation saves you hours of work and promotes collaboration.
The foundation saves you hours of work and promotes collaboration.
Pros
It has a distinct workflow consistency across modules and a close relationship with their Payroll4Construction product. There is no user conflict when several users are using the same module. Print templates for checks, invoices, and other documents are simple to edit.
Cons
The reporting module doesnt offer a lot of personalization or customization options. However, we have been able to bend them just enough to satisfy our needs.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ed N.
Construction, 11-50 Employees employees
Oct 25, 2022
Great experience overall! ideal for mid-sized businesses
Great experience overall! ideal for mid-sized businesses
Pros
Implementation was quick, and usability is a breeze. I love using the outstanding payroll features, especially the timecard import, which reduces data entry for all employees to a bare minimum with the exception of overhead. It has made accounting easy as well, and we can link copies of the invoices to the payable features so that other people can see what was sent and invoiced. Payable features are simple to use, and data input is quick and uncomplicated.
Cons
I would appreciate the ability to produce additional reports and lists without including the reports other data. Some things require importation into Excel, which seems like an extra step that could be cut out.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gyle B.
Construction, 11-50 Employees employees
Oct 25, 2022
With Foundation, project managers dont have to rely on others to get the reports they need.
With Foundation, project managers dont have to rely on others to get the reports they need.
Pros
It has enabled us to centralize all project-related documents. I dont have to keep anything I use every day on my computer because the software keeps everything in the database that relates to the project. This means anyone from my project team can go directly to the PM software to get an update instead of waiting for me to come online, and vice versa. I was able to do most things myself, but I had help whenever I needed it.
Cons
It has a fully working mobile app but lacks the reports that our management requires to handle our job locations. Theres also a lot of navigation required to figure things out, which adds to the total time spent.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Mage T.
Construction, 11-50 Employees employees
Oct 25, 2022
One of the finest accounting software for construction business
One of the finest accounting software for construction business
Pros
It has easy going features and is up to date with all my demands. It makes accounting easy for someone who has no clue from the get-go.
Cons
Kind of wish they had a more efficient support system, otherwise cant complain.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Angel M.
Construction, 100-499 employees
Jul 18, 2022
This software makes management easy
This software makes management easy
Pros
Their support is a great help whenever you get stuck in a corner, their user friendly interface makes things easier to manage.
Cons
I wish I could come up with at least one flaw, but there really isnt any!
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
John S.
Construction, 50-99 employees
Jul 12, 2022
Its great for accounting, but not more
Its great for accounting, but not more
Pros
It is a pretty simple software when it comes to all the accounting related matters.
Cons
They charge a bit too many times for each module which can make this a pricey software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Christa D.
Construction, 10-49 employees
Jul 03, 2022
Using it for Project Management
Using it for Project Management
Pros
So far I have been enjoying how it keeps all the documents in one spot and I dont have to open multiple files to find something related to one project.
Cons
Can be a little tricky trying to navigate the software at the start.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Becca
Construction, 10-49 employees
Jun 07, 2022
Accounting, but nothing more
Accounting, but nothing more
Pros
Foundation electronically routes vendor invoices to the appropriate associates, which greatly improves efficiency. The system allows you to create your own job numbering system or generates one for you, making it easy to track jobs by numbers. It effectively manages all construction project accounting information.
Cons
The system is quite similar to Microsoft Access. Searching for construction projects is only possible by the job number; other search criteria require creating a list or report, exporting it, and then filtering it. Standard reports don't provide the necessary information, so one must become adept at creating custom reports or pay Foundation to do it. The Project Management Module is terrible, and the Dispatch Module is acceptable but has some quirks. Foundation consistently charges more for each module that improves the system, and each module takes you further away from the original system, which is strange. Adding a new client is a convoluted process where you enter the client, then enter the client's billing address through a different selection, and finally, go back to the client record to connect the billing address. It's an odd workflow.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
5
Anonymous
N/A, 11-50 employees
More than a year
Jun 01, 2022
I used to LOVE Foundation Customer Support.....Used to!!!!
I used to LOVE Foundation Customer Support.....Used to!!!!
Pros
I started using Foundation in 2015 at my previous company, and I absolutely loved it. The customer support was excellent, with prompt callbacks and fantastic videos that made everything interesting and easy to understand. When I took over the office for my current company, it took some time to convince my boss to switch from Sage to Foundation due to the higher cost. However, I explained the significant benefits, and finally, I got the green light. I was incredibly excited to have Foundation back, especially because of the exceptional customer service I knew I would receive.
Cons
The implementation process has been dreadful! The customer service response time has been a nightmare, far from what I was expecting. Initially, the training sessions were scheduled weekly, but they started canceling my meetings more frequently. After expressing some frustration in an email to a different trainer in my group, I was never put on the calendar for training again, and I wasn't even informed of the decision. I didn't receive month end close training or bank reconciliation training. Today, I had to submit a service call at 1 PM PST because my project in HQ is not in the cloud, preventing me from sending an RFI with attachments that need to be addressed tomorrow. I was told I'm first in line for a call back. Fast forward to 3 PM PST when I followed up, and I was informed that the next available representative would call me. It's currently 4:41 PM PST, and I still haven't received a call back. I don't even have an account manager I can contact to resolve the issues because my implementation support has been unhelpful. I'm truly disappointed and even embarrassed that I suggested this software to my owner.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
8
Anonymous
N/A, 11-50 employees
Less than 6 months
May 01, 2022
Very poor for anything with sales - we have aggregate sales.
Very poor for anything with sales - we have aggregate sales.
Pros
For my specific use, I don't find anything appealing about it.
Cons
Dealing with aggregate sales and billing for hauling to customers, I find the software to be unfriendly and challenging. Importing scale system information is difficult, and the invoicing process requires an excessive number of steps.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
3
Barb
Construction, 51-100 employees
Less than 6 months
Apr 01, 2022
Good software for construction
Good software for construction
Pros
Foundation's job cost integration for cost analysis and the capability to integrate with build to win and bid to win software are valuable features.
Cons
It would be helpful if the software included certain basic functions, such as the ability to control retainage in unit price billing and create estimates. This feature is critical for calculating 10% or the first 50% on contract calculations. Additionally, the ability to change the client's name for a job, especially when the LLC initiating the job undergoes a name change, would be beneficial.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brenda
Construction, 11-50 employees
More than a year
Oct 01, 2021
AMAZING Software
AMAZING Software
Pros
Everything about Foundation is exceptional! The support and knowledge of their employees are unparalleled. They are extremely professional and polite, always updating the system to improve efficiency and providing shortcuts that save time. They offer numerous opportunities to learn more about the software through videos, online calls, and in person classes.
Cons
Our company has had such an amazing experience with this software that I can't think of anything I like least.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alyson
Construction, 11-50 employees
More than a year
Oct 01, 2021
Customer Support
Customer Support
Pros
We mainly utilize Foundation for accounts receivable, accounts payable, and payroll. It's easy to use, although there are many functions we still haven't explored. I'm sure if I took the time to learn the other areas, it would make my life easier and reports more accurate and efficient. The best part is the customer support. Whenever I make mistakes, they always come through and fix them!
Cons
At the moment, I can't think of any cons for this software.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Cheryl
Construction, 11-50 employees
More than a year
Sep 01, 2021
Joseph M Zimmer
Joseph M Zimmer
Pros
We absolutely love the customer support. Whenever we log a call, we have someone on the phone within an hour, ready to help us solve our problems.
Cons
We have a contractor who insists on using their own version of AIA for billing, which has been modified to force everyone to use it. It would be great if Foundations could add this contractor's version to the dropdown menu.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Construction, 51-100 employees
More than a year
Sep 01, 2021
Review of Product Software
Review of Product Software
Pros
The integration of Foundation into our existing process systems has been seamless. The accounts payable, accounts receivable, and payroll modules are essential for our company. It's a great platform for everyday use.
Cons
This software is well designed and has few limitations. We are extremely satisfied.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Adam
Construction, 11-50 employees
More than a year
Sep 01, 2021
Foundation is great for mid size contractors
Foundation is great for mid size contractors
Pros
We appreciate the software because it allows project managers to view costs and review job details in ways that other accounting software couldn't do.
Cons
We would appreciate being able to utilize lien waivers or contract/PO templates in a more user friendly format. Due to the software's lack of user friendliness, we have to handle these processes outside of the software. It would also be helpful if we could schedule call backs instead of waiting for a callback at a potentially inconvenient time.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Dana
Construction, 11-50 employees
More than a year
Sep 01, 2021
Outstanding Product
Outstanding Product
Pros
The ease of use is impressive. When I joined the business, the software was already in use, and I had to teach myself how to navigate it. Whenever I didn't understand something, all it took was a phone call to receive help. The associates were friendly and knowledgeable, guiding me through everything I needed to know. If there was something I needed the software to do that it couldn't, a simple phone call would get someone working on it, making it happen. For example, we used to manually enter data into a spreadsheet for sales tax reports, but they helped me set it up to pull data directly from Foundation. It saved me hours of work and eliminated errors. I can't praise the staff at Foundation enough for their incredible support.
Cons
The only thing I haven't figured out yet is how to incorporate our subcontract agreement into Foundation so that the software can handle it automatically instead of doing it manually. It's not a con; I just haven't figured it out yet. Overall, I haven't found any cons for this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Construction, 11-50 employees
More than a year
Sep 01, 2021
Why I like Foundation Software
Why I like Foundation Software
Pros
I liked how the AIA billing and Certified Payrolls were integrated into the software. Before, I was using Excel for my Certified Payroll Reports. Foundation Software is very intuitive.
Cons
Honestly, there's nothing I dislike about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annette
Construction, 11-50 employees
More than a year
Aug 01, 2021
Simple Review
Simple Review
Pros
The customer support is outstanding. They collaborate with you to solve issues and create solutions.
Cons
Adding simple notes to entries can be tedious, and the software can feel clunky compared to other options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcus
Construction, 51-100 employees
More than a year
Aug 01, 2021
User of Foundation for 14 1/2 yrs.
User of Foundation for 14 1/2 yrs.
Pros
Foundation is quite intuitive. I use it for eight of my companies, primarily in the construction industry. It provides all the necessary reporting and tracking features. Currently, I'm utilizing the GL, AR, AP, PR, and Job Costing modules. Over the years, I've encountered complex situations in the reporting area, but Foundation was always there to help me set things up according to my needs.
Cons
I can confidently say that theres nothing I don't like about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tryn
Construction, 11-50 employees
More than a year
Aug 01, 2021
Foundation has delivered as promised
Foundation has delivered as promised
Pros
The support staff is responsive and knowledgeable in addressing our questions.
Cons
Like any software conversion, there were some challenges along the way. However, Foundation was responsive throughout the process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fred
Construction, 51-100 employees
More than a year
Jun 01, 2021
Glad I switched to Foundation
Glad I switched to Foundation
Pros
I absolutely love everything about Foundation�the interface is user friendly and intuitive. The reports are valuable, and there's a report available for every need. The customer support is exceptional. Foundation significantly simplifies my daily and monthly administrative tasks compared to my previous software.
Cons
I genuinely can't think of anything negative at this point. It would be helpful to have the option to interact with customer support via email for straightforward questions, instead of waiting for a call back.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vera
Construction, 1-10 employees
Less than a year
Jun 01, 2021
Horrible IT
Horrible IT
Pros
Exporting reports to Excel allows for easy data filtering.
Cons
The software frequently crashes, freezes, and displays error messages. It's difficult to select or unselect data for specific report running. There's too much clicking involved, and not enough options to keep hands on the keyboard for data entry. Running reports while using document imaging is not possible. The training videos are too long and it's hard to find specific information within them. The examples in the training videos sound like the presenter is unsure of what they're talking about. The IT assistance is terrible. The entry screen cannot be resized to assist with reading, and the data entry screen is too wide to fit without scrolling. IT personnel don't understand how the AP module works and struggle to interpret error messages or identify specific issues with entry.
Ease of use
2
Value for money
3
Customer Support
3
Functionality
3
Melodie
Construction, 101-500 employees
More than a year
Jun 01, 2021
Foundation Software helps our company
Foundation Software helps our company
Pros
We adore the seamless integration between job costs, payroll, and A/R, A/P. It's easily accessible.
Cons
It would be beneficial if the software provided a bit more flexibility for printing documents and retrieving information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Construction, 11-50 employees
More than a year
Jun 01, 2021
Great Product and Out of this World Customer Service/Support
Great Product and Out of this World Customer Service/Support
Pros
I had concerns about migrating from our previous product, but the Foundation team guided us through the process step by step. Thankfully, we didn't experience any of the horror stories I had heard.
Cons
Creating custom reports could be more user friendly and intuitive. While I know I can reach out to support for assistance, I would prefer to be able to handle it myself.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Kristi
Construction, 11-50 employees
More than a year
Jun 01, 2021
Great Software
Great Software
Pros
We handle our payroll inhouse, and the Foundation Payroll Module is the best I've ever used.
Cons
The reporting function for Accounts Receivable could use improvement, but there are workarounds available.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Catherina
Construction, 51-100 employees
More than a year
Jun 01, 2021
Foundation Review
Foundation Review
Pros
The software is easy to use, reliable, and supported by excellent customer service.
Cons
There is a need for better reconciliation between job cost and the general ledger.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana
Construction, 11-50 employees
More than a year
Jun 01, 2021
Most Intuitive Software I've Ever Used
Most Intuitive Software I've Ever Used
Pros
Foundation always seems to have a solution for anything new I need to do. They stay ahead of me. For example, when COVID sick pay was introduced last year, they already had a solution in place. The support team listens attentively and offers solutions to help achieve my goals. All the modules work similarly, so once you understand one, it's easy to learn the others.
Cons
In Accounts Receivable, it's not possible to repeat an invoice number for different customers. In Accounts Payable, the software doesn't display the amount remaining to be distributed between accounts, only the amount that has already been distributed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melinda
Mining & Metals, 51-100 employees
More than a year
May 01, 2021
Long time user and Love!
Long time user and Love!
Pros
I love how easily I can utilize Excel to create my own custom reports.
Cons
Software issues are rare, but when they do occur, they are not easily resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Construction, 51-100 employees
More than a year
May 01, 2021
BEST ACCOUNTING SYSTEM I HAVE USED
BEST ACCOUNTING SYSTEM I HAVE USED
Pros
The ease of use is crucial, but what's even more important is that whenever I encounter a problem, the staff at FSI promptly returns my calls, fixes any issues, and ensures everything is corrected. They are always professional and courteous.
Cons
I haven't come across any features that I dislike or don't use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Construction, 11-50 employees
More than a year
May 01, 2021
Be Careful. Implementation is PAINFUL and we never got it to work after 10 months
Be Careful. Implementation is PAINFUL and we never got it to work after 10 months
Pros
I'm struggling to find anything positive about it. We attempted to implement it and go online for 10 months, but we never reached the finish line. The billing process is clunky, and grid timecards don't function on a tablet without a web based solution. Customer service is slow in responding to inquiries. I would recommend considering other options. It was an expensive lesson for me.
Cons
The implementation process was awful, unplanned, and lacked a proper script. Even after 10 months, we couldn't get it to work fully, which cost us a significant amount of money and time we couldn't spare. The implementation team showed absolutely zero sense of urgency. We only received one to two hours of training per week, and that was it. Additionally, the software doesn't support credit card payments, and the billing process is inconvenient when dealing with numerous small jobs. Inputting data takes more time than the actual work.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
8
Kirk
Construction, 11-50 employees
Less than a year
May 01, 2021
Foundation
Foundation
Pros
The software's ease of use is excellent. I particularly appreciate having a practice database to work with.
Cons
The software can be glitchy at times, and the character limitation might become problematic in the future.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
7
Christine
Construction, 11-50 employees
More than a year
Apr 01, 2021
Great Product and Support
Great Product and Support
Pros
It's easy to use and well suited for our industry.
Cons
Certain areas are challenging to customize according to our needs, but the technical team finds workarounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelley
Construction, 1-10 employees
More than a year
Apr 01, 2021
Foundation Software is an important tool for our install business
Foundation Software is an important tool for our install business
Pros
The software is user friendly and easy to understand. The job costing feature is exceptional, and document imaging is a valuable tool for reviewing issues. The support provided is outstanding!
Cons
There is a need for additional functionality in tracking purchase orders and invoicing in Accounts Payable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Building Materials, 500+ employees
More than a year
Apr 01, 2021
Foundation Success
Foundation Success
Pros
This software is integral to our continued success. It allows us to input data and extract it effortlessly through customized reports. The user features are straightforward, making it easy to train others on using the system.
Cons
I haven't discovered many things that I dislike about this software. If there is something that could benefit others, the team will figure it out and implement it into the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Construction, 51-100 employees
More than a year
Mar 01, 2021
Foundations Software review
Foundations Software review
Pros
The ease of use, combined with the excellent support from Foundations, is great. They never make you feel inadequate, unlike some tech support personnel. The staff is friendly and makes you feel comfortable reaching out to them. Logging a call is effortless, and they put you at ease. It's like discussing a problem with a friend. I appreciate that they can log into your system and demonstrate on the screen how to fix an issue or mistake. They were there for me when I was learning the system. Initially, I logged calls almost every day, but I never felt like I was a burden to them.
Cons
I enjoy every aspect of it. For our company, there don't seem to be any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darlene
Construction, 11-50 employees
More than a year
Mar 01, 2021
Excellent software and exceptional techinical support
Excellent software and exceptional techinical support
Pros
We have been using Foundation Construction Accounting for nearly fifteen years, and we couldn't be happier with this software. It has proven to be reliable and well developed, making it one of the most user friendly and logical programs in our firm. The reporting capabilities are excellent and utilized not only by our accounting staff but also by our project management team for monitoring job performance and budget/cost comparisons. Foundation is highly responsive to client requests for changes and improvements to modules and reporting. Furthermore, their technical support team is incredible! We have never encountered an issue they couldn't promptly and accurately resolve. Their technical support is one of the top reasons we continue to use Foundation.
Cons
There is nothing we dislike about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leesa
Construction, 11-50 employees
More than a year
Mar 01, 2021
Great product with AMAZING customer service
Great product with AMAZING customer service
Pros
The software is straightforward to use and customizable. It's uncomplicated, and the customer service is exceptional.
Cons
I wish there were more standard accounting reports available, such as year to date income statements and balance sheets, as well as the ability to customize standard budget reports. Having more filtering criteria to run reports would be fantastic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jacob
Construction, 51-100 employees
More than a year
Mar 01, 2021
Filters
Foundation User
Foundation User
Pros
I love the capability to extract and filter reports for my projects. It really helps me narrow down the information I need.
Cons
I'm not a fan of the numerous steps and windows involved in updating an AIA pay App.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Misty
Construction, 101-500 employees
More than a year
Jan 01, 2024
Accounts Payroll/HR User
Accounts Payroll/HR User
Pros
I wasn't a fan of most of the features offered by Foundation. I suppose after a few years, I got used to its quirks and was able to navigate it.
Cons
The list is extensive. The system is cumbersome, unstable, and the customer service was impolite and mostly unhelpful.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
5
Brandon
Construction, 11-50 employees
More than a year
Aug 01, 2023
Great Accounting Software for Construction
Great Accounting Software for Construction
Pros
I've been using Foundation for over 12 years. A couple of years ago, we considered switching to another software but it didn't have as many features as Foundation, so we decided to stick with it.
Cons
It would be great if the program could be slightly updated to resemble windows more.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Collette
Construction, 11-50 employees
More than a year
Jul 01, 2023
Agrxis Review on FOUNDATION
Agrxis Review on FOUNDATION
Pros
Foundation was an amazing software for my legal practice. I absolutely loved its extensive feature set, specifically tailored to meet the needs of law practices. The accounting module, which is powerful and easy to use, streamlined my financial administration tasks such as billing, invoicing, and trust accounting. It seamlessly syncs data and allows for efficient workflows with other essential systems like time tracking and case management. The configurable reporting features provided clear insights into my firms financial status, enabling me to make informed business decisions.
Cons
While FOUNDATION has been an incredible software solution for my legal practice overall, there are a few features that I didn't find as impressive. Among the aspects I liked least was the learning curve required to grasp its advanced functions. It took me some time and effort to fully understand and utilize the system as a new user.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Civil Engineering, 101-500 employees
More than a year
May 01, 2023
Stay away
Stay away
Pros
When we purchased it in 2017 it seemed like the right product. However after the company was sold, things went downhill from there.
Cons
The customer service and transparency regarding outages are commendable.
Ease of use
2
Value for money
5
Customer Support
3
Functionality
2
Stacy
Construction, 11-50 employees
More than a year
May 01, 2023
Plenty to offer but not optimized for practical use.
Plenty to offer but not optimized for practical use.
Pros
Compared to other accounting software, Foundation offers a wider range of modules for construction companies. It gets the job done.
Cons
There are many modules available, but several basic features are lacking. For example, the Payroll module is fully functional, but there's no option to print Corrected W2 forms. When I contacted support, they mentioned that this functionality is not available, and I should visit the IRS website to print one. Many functions daily seem to cancel each other out or overlap, like the Equipment and Payroll modules for work orders. The permission levels for security are not optimized, as access to Vendors either provides all information, including account deposits, or nothing at all. There's no option for two tiers of permissions for employees; it's an all or nothing approach. Bid Proposals cannot be copied to AIA's, and the Mobile Time App is not user friendly at all, with frequent sync errors. On the web, I often need to clear cache and cookies or use private/incognito mode to use it. The training at the beginning only covers basic use, and they don't import previous data, only bringing in balances. If you request data import later, they say it should have been done initially when going live. After going live, there's no assistance unless you use their consulting service, which comes at a cost of $250 per hour. The Scheduler module has not been updated in over three years, and there's no option to export it to Excel or access it in the field, only print. The Document Imaging feature for invoice approval routing feels outdated, lacking an audit log and only showing the last change made on a transaction. The list of issues goes on, spanning the last three years of use, but it gets the job done with some limitations.
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Savi
Utilities, 101-500 employees
More than a year
Mar 01, 2023
Good construction software especially for payroll.
Good construction software especially for payroll.
Pros
The payroll features were particularly helpful when it came to tracking union jobs and prevailing wage.
Cons
The overall features and system feel outdated and antiquated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
More than a year
Feb 01, 2023
Look for another System
Look for another System
Pros
To be honest, this software doesn't have many pros. The only positive thing I can say is that the update process is smooth.
Cons
The Service Module seems like an afterthought, perhaps created just to offer a complete package. The mobile app's bugs and synchronization with the office have been challenging to resolve despite multiple attempts with Foundation. Customer service often fails to provide the necessary help, responding with "I don't know how to do that" or "I'm not familiar with that." They don't even offer alternative solutions or suggest contacting someone who can assist. However, they are willing to charge additional fees to fix issues that have been present since the beginning.
Ease of use
5
Value for money
5
Customer Support
2
Functionality
2
Steve
Construction, 51-100 employees
More than a year
Dec 01, 2022
Easily deployed and onboarding experience was amazing
Easily deployed and onboarding experience was amazing
Pros
It was almost unbelievable how quickly we were set up and ready to go live with the software. We have eliminated our employees manual data entry and just imported the timecards. All the payments have high visibility so that other people can see what was sent and invoiced. Payable features are simple, and data input is quick and uncomplicated.
Cons
I would appreciate the ability to produce additional reports that only include the data I want. Also, some things require importation into Excel, which seems like an extra step that could be cut out.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Gayle B.
Construction, 11-50 employees employees
Oct 28, 2022
A lifesaver for our company. Its totally recommended from a construction point of view
A lifesaver for our company. Its totally recommended from a construction point of view
Pros
We weren’t able to manage our business like we used to (partly due to the pandemic and travel bans) and were seeing a decline in our projects. Foundation and its excellent project management capabilities saved our company!We had another program that we used (which I will not name), but it couldn’t handle the RFC. We can now accurately track open requests thanks to the Foundation.
Cons
Foundation really doesnt have much wrong with it, since it meets almost all of our needs. If anything, it was our team that was reluctant to commit to the new software and change their old habits.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Fred W.
Construction, 11-50 Employees employees
Oct 25, 2022
Great for billing and cost control in construction
Great for billing and cost control in construction
Pros
It has a lot of automated features that help me save time, such as quick reversal buttons in accounting that will automatically create the reversal of AP Payments, AP Invoices, Journal Entries, and more. Change orders are closely related to our billing and updating the billing line item there will return you to the AIA screen automatically, which is great. Overall, the system allows you to enter your information quickly and generates a wide range of results for each department.
Cons
They need to improve their reporting features. If Foundation ever showed promise of adding more reporting tools, such as clock-in time reporting, which is one of the most used reports in my company and I have to look elsewhere for, I would completely switch over.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Holly R.
Construction, 11-50 Employees employees
Oct 25, 2022
The foundation is very reliable and has excellent reporting capabilities.
The foundation is very reliable and has excellent reporting capabilities.
Pros
We have a multi-state and multi-union (and quite complex) system of work, and the Foundation has been able to manage all of that with ease. Time input is also really simple, and its simple to tie hours to jobs and tasks. The support team is exceptional, and the technology is incredibly user-friendly. I have excelled at job costing, union reports, and HR data, including 401k reports. Also, there are no fees based on the number of employees in the system.
Cons
I dislike the fact that if I have several payroll cycles calculated and I need to delete one, it deletes all the computed cycles! not just the one I had selected. I cannot explain in words how frustrating that is.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Doreen F.
Construction, 501-1000 Employees employees
Oct 25, 2022
The foundation saves you hours of work and promotes collaboration.
The foundation saves you hours of work and promotes collaboration.
Pros
It has a distinct workflow consistency across modules and a close relationship with their Payroll4Construction product. There is no user conflict when several users are using the same module. Print templates for checks, invoices, and other documents are simple to edit.
Cons
The reporting module doesnt offer a lot of personalization or customization options. However, we have been able to bend them just enough to satisfy our needs.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ed N.
Construction, 11-50 Employees employees
Oct 25, 2022
Great experience overall! ideal for mid-sized businesses
Great experience overall! ideal for mid-sized businesses
Pros
Implementation was quick, and usability is a breeze. I love using the outstanding payroll features, especially the timecard import, which reduces data entry for all employees to a bare minimum with the exception of overhead. It has made accounting easy as well, and we can link copies of the invoices to the payable features so that other people can see what was sent and invoiced. Payable features are simple to use, and data input is quick and uncomplicated.
Cons
I would appreciate the ability to produce additional reports and lists without including the reports other data. Some things require importation into Excel, which seems like an extra step that could be cut out.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Gyle B.
Construction, 11-50 Employees employees
Oct 25, 2022
With Foundation, project managers dont have to rely on others to get the reports they need.
With Foundation, project managers dont have to rely on others to get the reports they need.
Pros
It has enabled us to centralize all project-related documents. I dont have to keep anything I use every day on my computer because the software keeps everything in the database that relates to the project. This means anyone from my project team can go directly to the PM software to get an update instead of waiting for me to come online, and vice versa. I was able to do most things myself, but I had help whenever I needed it.
Cons
It has a fully working mobile app but lacks the reports that our management requires to handle our job locations. Theres also a lot of navigation required to figure things out, which adds to the total time spent.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Mage T.
Construction, 11-50 Employees employees
Oct 25, 2022
One of the finest accounting software for construction business
One of the finest accounting software for construction business
Pros
It has easy going features and is up to date with all my demands. It makes accounting easy for someone who has no clue from the get-go.
Cons
Kind of wish they had a more efficient support system, otherwise cant complain.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Angel M.
Construction, 100-499 employees
Jul 18, 2022
This software makes management easy
This software makes management easy
Pros
Their support is a great help whenever you get stuck in a corner, their user friendly interface makes things easier to manage.
Cons
I wish I could come up with at least one flaw, but there really isnt any!
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
John S.
Construction, 50-99 employees
Jul 12, 2022
Its great for accounting, but not more
Its great for accounting, but not more
Pros
It is a pretty simple software when it comes to all the accounting related matters.
Cons
They charge a bit too many times for each module which can make this a pricey software.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Christa D.
Construction, 10-49 employees
Jul 03, 2022
Using it for Project Management
Using it for Project Management
Pros
So far I have been enjoying how it keeps all the documents in one spot and I dont have to open multiple files to find something related to one project.
Cons
Can be a little tricky trying to navigate the software at the start.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Becca
Construction, 10-49 employees
Jun 07, 2022
Accounting, but nothing more
Accounting, but nothing more
Pros
Foundation electronically routes vendor invoices to the appropriate associates, which greatly improves efficiency. The system allows you to create your own job numbering system or generates one for you, making it easy to track jobs by numbers. It effectively manages all construction project accounting information.
Cons
The system is quite similar to Microsoft Access. Searching for construction projects is only possible by the job number; other search criteria require creating a list or report, exporting it, and then filtering it. Standard reports don't provide the necessary information, so one must become adept at creating custom reports or pay Foundation to do it. The Project Management Module is terrible, and the Dispatch Module is acceptable but has some quirks. Foundation consistently charges more for each module that improves the system, and each module takes you further away from the original system, which is strange. Adding a new client is a convoluted process where you enter the client, then enter the client's billing address through a different selection, and finally, go back to the client record to connect the billing address. It's an odd workflow.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
5
Anonymous
N/A, 11-50 employees
More than a year
Jun 01, 2022
I used to LOVE Foundation Customer Support.....Used to!!!!
I used to LOVE Foundation Customer Support.....Used to!!!!
Pros
I started using Foundation in 2015 at my previous company, and I absolutely loved it. The customer support was excellent, with prompt callbacks and fantastic videos that made everything interesting and easy to understand. When I took over the office for my current company, it took some time to convince my boss to switch from Sage to Foundation due to the higher cost. However, I explained the significant benefits, and finally, I got the green light. I was incredibly excited to have Foundation back, especially because of the exceptional customer service I knew I would receive.
Cons
The implementation process has been dreadful! The customer service response time has been a nightmare, far from what I was expecting. Initially, the training sessions were scheduled weekly, but they started canceling my meetings more frequently. After expressing some frustration in an email to a different trainer in my group, I was never put on the calendar for training again, and I wasn't even informed of the decision. I didn't receive month end close training or bank reconciliation training. Today, I had to submit a service call at 1 PM PST because my project in HQ is not in the cloud, preventing me from sending an RFI with attachments that need to be addressed tomorrow. I was told I'm first in line for a call back. Fast forward to 3 PM PST when I followed up, and I was informed that the next available representative would call me. It's currently 4:41 PM PST, and I still haven't received a call back. I don't even have an account manager I can contact to resolve the issues because my implementation support has been unhelpful. I'm truly disappointed and even embarrassed that I suggested this software to my owner.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
8
Anonymous
N/A, 11-50 employees
Less than 6 months
May 01, 2022
Very poor for anything with sales - we have aggregate sales.
Very poor for anything with sales - we have aggregate sales.
Pros
For my specific use, I don't find anything appealing about it.
Cons
Dealing with aggregate sales and billing for hauling to customers, I find the software to be unfriendly and challenging. Importing scale system information is difficult, and the invoicing process requires an excessive number of steps.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
3
Barb
Construction, 51-100 employees
Less than 6 months
Apr 01, 2022
Good software for construction
Good software for construction
Pros
Foundation's job cost integration for cost analysis and the capability to integrate with build to win and bid to win software are valuable features.
Cons
It would be helpful if the software included certain basic functions, such as the ability to control retainage in unit price billing and create estimates. This feature is critical for calculating 10% or the first 50% on contract calculations. Additionally, the ability to change the client's name for a job, especially when the LLC initiating the job undergoes a name change, would be beneficial.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brenda
Construction, 11-50 employees
More than a year
Oct 01, 2021
AMAZING Software
AMAZING Software
Pros
Everything about Foundation is exceptional! The support and knowledge of their employees are unparalleled. They are extremely professional and polite, always updating the system to improve efficiency and providing shortcuts that save time. They offer numerous opportunities to learn more about the software through videos, online calls, and in person classes.
Cons
Our company has had such an amazing experience with this software that I can't think of anything I like least.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alyson
Construction, 11-50 employees
More than a year
Oct 01, 2021
Customer Support
Customer Support
Pros
We mainly utilize Foundation for accounts receivable, accounts payable, and payroll. It's easy to use, although there are many functions we still haven't explored. I'm sure if I took the time to learn the other areas, it would make my life easier and reports more accurate and efficient. The best part is the customer support. Whenever I make mistakes, they always come through and fix them!
Cons
At the moment, I can't think of any cons for this software.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Cheryl
Construction, 11-50 employees
More than a year
Sep 01, 2021
Joseph M Zimmer
Joseph M Zimmer
Pros
We absolutely love the customer support. Whenever we log a call, we have someone on the phone within an hour, ready to help us solve our problems.
Cons
We have a contractor who insists on using their own version of AIA for billing, which has been modified to force everyone to use it. It would be great if Foundations could add this contractor's version to the dropdown menu.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Construction, 51-100 employees
More than a year
Sep 01, 2021
Review of Product Software
Review of Product Software
Pros
The integration of Foundation into our existing process systems has been seamless. The accounts payable, accounts receivable, and payroll modules are essential for our company. It's a great platform for everyday use.
Cons
This software is well designed and has few limitations. We are extremely satisfied.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Adam
Construction, 11-50 employees
More than a year
Sep 01, 2021
Foundation is great for mid size contractors
Foundation is great for mid size contractors
Pros
We appreciate the software because it allows project managers to view costs and review job details in ways that other accounting software couldn't do.
Cons
We would appreciate being able to utilize lien waivers or contract/PO templates in a more user friendly format. Due to the software's lack of user friendliness, we have to handle these processes outside of the software. It would also be helpful if we could schedule call backs instead of waiting for a callback at a potentially inconvenient time.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Dana
Construction, 11-50 employees
More than a year
Sep 01, 2021
Outstanding Product
Outstanding Product
Pros
The ease of use is impressive. When I joined the business, the software was already in use, and I had to teach myself how to navigate it. Whenever I didn't understand something, all it took was a phone call to receive help. The associates were friendly and knowledgeable, guiding me through everything I needed to know. If there was something I needed the software to do that it couldn't, a simple phone call would get someone working on it, making it happen. For example, we used to manually enter data into a spreadsheet for sales tax reports, but they helped me set it up to pull data directly from Foundation. It saved me hours of work and eliminated errors. I can't praise the staff at Foundation enough for their incredible support.
Cons
The only thing I haven't figured out yet is how to incorporate our subcontract agreement into Foundation so that the software can handle it automatically instead of doing it manually. It's not a con; I just haven't figured it out yet. Overall, I haven't found any cons for this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Construction, 11-50 employees
More than a year
Sep 01, 2021
Why I like Foundation Software
Why I like Foundation Software
Pros
I liked how the AIA billing and Certified Payrolls were integrated into the software. Before, I was using Excel for my Certified Payroll Reports. Foundation Software is very intuitive.
Cons
Honestly, there's nothing I dislike about the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annette
Construction, 11-50 employees
More than a year
Aug 01, 2021
Simple Review
Simple Review
Pros
The customer support is outstanding. They collaborate with you to solve issues and create solutions.
Cons
Adding simple notes to entries can be tedious, and the software can feel clunky compared to other options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marcus
Construction, 51-100 employees
More than a year
Aug 01, 2021
User of Foundation for 14 1/2 yrs.
User of Foundation for 14 1/2 yrs.
Pros
Foundation is quite intuitive. I use it for eight of my companies, primarily in the construction industry. It provides all the necessary reporting and tracking features. Currently, I'm utilizing the GL, AR, AP, PR, and Job Costing modules. Over the years, I've encountered complex situations in the reporting area, but Foundation was always there to help me set things up according to my needs.
Cons
I can confidently say that theres nothing I don't like about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tryn
Construction, 11-50 employees
More than a year
Aug 01, 2021
Foundation has delivered as promised
Foundation has delivered as promised
Pros
The support staff is responsive and knowledgeable in addressing our questions.
Cons
Like any software conversion, there were some challenges along the way. However, Foundation was responsive throughout the process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fred
Construction, 51-100 employees
More than a year
Jun 01, 2021
Glad I switched to Foundation
Glad I switched to Foundation
Pros
I absolutely love everything about Foundation�the interface is user friendly and intuitive. The reports are valuable, and there's a report available for every need. The customer support is exceptional. Foundation significantly simplifies my daily and monthly administrative tasks compared to my previous software.
Cons
I genuinely can't think of anything negative at this point. It would be helpful to have the option to interact with customer support via email for straightforward questions, instead of waiting for a call back.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vera
Construction, 1-10 employees
Less than a year
Jun 01, 2021
Horrible IT
Horrible IT
Pros
Exporting reports to Excel allows for easy data filtering.
Cons
The software frequently crashes, freezes, and displays error messages. It's difficult to select or unselect data for specific report running. There's too much clicking involved, and not enough options to keep hands on the keyboard for data entry. Running reports while using document imaging is not possible. The training videos are too long and it's hard to find specific information within them. The examples in the training videos sound like the presenter is unsure of what they're talking about. The IT assistance is terrible. The entry screen cannot be resized to assist with reading, and the data entry screen is too wide to fit without scrolling. IT personnel don't understand how the AP module works and struggle to interpret error messages or identify specific issues with entry.
Ease of use
2
Value for money
3
Customer Support
3
Functionality
3
Melodie
Construction, 101-500 employees
More than a year
Jun 01, 2021
Foundation Software helps our company
Foundation Software helps our company
Pros
We adore the seamless integration between job costs, payroll, and A/R, A/P. It's easily accessible.
Cons
It would be beneficial if the software provided a bit more flexibility for printing documents and retrieving information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Construction, 11-50 employees
More than a year
Jun 01, 2021
Great Product and Out of this World Customer Service/Support
Great Product and Out of this World Customer Service/Support
Pros
I had concerns about migrating from our previous product, but the Foundation team guided us through the process step by step. Thankfully, we didn't experience any of the horror stories I had heard.
Cons
Creating custom reports could be more user friendly and intuitive. While I know I can reach out to support for assistance, I would prefer to be able to handle it myself.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Kristi
Construction, 11-50 employees
More than a year
Jun 01, 2021
Great Software
Great Software
Pros
We handle our payroll inhouse, and the Foundation Payroll Module is the best I've ever used.
Cons
The reporting function for Accounts Receivable could use improvement, but there are workarounds available.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Catherina
Construction, 51-100 employees
More than a year
Jun 01, 2021
Foundation Review
Foundation Review
Pros
The software is easy to use, reliable, and supported by excellent customer service.
Cons
There is a need for better reconciliation between job cost and the general ledger.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana
Construction, 11-50 employees
More than a year
Jun 01, 2021
Most Intuitive Software I've Ever Used
Most Intuitive Software I've Ever Used
Pros
Foundation always seems to have a solution for anything new I need to do. They stay ahead of me. For example, when COVID sick pay was introduced last year, they already had a solution in place. The support team listens attentively and offers solutions to help achieve my goals. All the modules work similarly, so once you understand one, it's easy to learn the others.
Cons
In Accounts Receivable, it's not possible to repeat an invoice number for different customers. In Accounts Payable, the software doesn't display the amount remaining to be distributed between accounts, only the amount that has already been distributed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melinda
Mining & Metals, 51-100 employees
More than a year
May 01, 2021
Long time user and Love!
Long time user and Love!
Pros
I love how easily I can utilize Excel to create my own custom reports.
Cons
Software issues are rare, but when they do occur, they are not easily resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Construction, 51-100 employees
More than a year
May 01, 2021
BEST ACCOUNTING SYSTEM I HAVE USED
BEST ACCOUNTING SYSTEM I HAVE USED
Pros
The ease of use is crucial, but what's even more important is that whenever I encounter a problem, the staff at FSI promptly returns my calls, fixes any issues, and ensures everything is corrected. They are always professional and courteous.
Cons
I haven't come across any features that I dislike or don't use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Construction, 11-50 employees
More than a year
May 01, 2021
Be Careful. Implementation is PAINFUL and we never got it to work after 10 months
Be Careful. Implementation is PAINFUL and we never got it to work after 10 months
Pros
I'm struggling to find anything positive about it. We attempted to implement it and go online for 10 months, but we never reached the finish line. The billing process is clunky, and grid timecards don't function on a tablet without a web based solution. Customer service is slow in responding to inquiries. I would recommend considering other options. It was an expensive lesson for me.
Cons
The implementation process was awful, unplanned, and lacked a proper script. Even after 10 months, we couldn't get it to work fully, which cost us a significant amount of money and time we couldn't spare. The implementation team showed absolutely zero sense of urgency. We only received one to two hours of training per week, and that was it. Additionally, the software doesn't support credit card payments, and the billing process is inconvenient when dealing with numerous small jobs. Inputting data takes more time than the actual work.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
8
Kirk
Construction, 11-50 employees
Less than a year
May 01, 2021
Foundation
Foundation
Pros
The software's ease of use is excellent. I particularly appreciate having a practice database to work with.
Cons
The software can be glitchy at times, and the character limitation might become problematic in the future.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
7
Christine
Construction, 11-50 employees
More than a year
Apr 01, 2021
Great Product and Support
Great Product and Support
Pros
It's easy to use and well suited for our industry.
Cons
Certain areas are challenging to customize according to our needs, but the technical team finds workarounds.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelley
Construction, 1-10 employees
More than a year
Apr 01, 2021
Foundation Software is an important tool for our install business
Foundation Software is an important tool for our install business
Pros
The software is user friendly and easy to understand. The job costing feature is exceptional, and document imaging is a valuable tool for reviewing issues. The support provided is outstanding!
Cons
There is a need for additional functionality in tracking purchase orders and invoicing in Accounts Payable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bob
Building Materials, 500+ employees
More than a year
Apr 01, 2021
Foundation Success
Foundation Success
Pros
This software is integral to our continued success. It allows us to input data and extract it effortlessly through customized reports. The user features are straightforward, making it easy to train others on using the system.
Cons
I haven't discovered many things that I dislike about this software. If there is something that could benefit others, the team will figure it out and implement it into the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Construction, 51-100 employees
More than a year
Mar 01, 2021
Foundations Software review
Foundations Software review
Pros
The ease of use, combined with the excellent support from Foundations, is great. They never make you feel inadequate, unlike some tech support personnel. The staff is friendly and makes you feel comfortable reaching out to them. Logging a call is effortless, and they put you at ease. It's like discussing a problem with a friend. I appreciate that they can log into your system and demonstrate on the screen how to fix an issue or mistake. They were there for me when I was learning the system. Initially, I logged calls almost every day, but I never felt like I was a burden to them.
Cons
I enjoy every aspect of it. For our company, there don't seem to be any drawbacks.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darlene
Construction, 11-50 employees
More than a year
Mar 01, 2021
Excellent software and exceptional techinical support
Excellent software and exceptional techinical support
Pros
We have been using Foundation Construction Accounting for nearly fifteen years, and we couldn't be happier with this software. It has proven to be reliable and well developed, making it one of the most user friendly and logical programs in our firm. The reporting capabilities are excellent and utilized not only by our accounting staff but also by our project management team for monitoring job performance and budget/cost comparisons. Foundation is highly responsive to client requests for changes and improvements to modules and reporting. Furthermore, their technical support team is incredible! We have never encountered an issue they couldn't promptly and accurately resolve. Their technical support is one of the top reasons we continue to use Foundation.
Cons
There is nothing we dislike about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leesa
Construction, 11-50 employees
More than a year
Mar 01, 2021
Great product with AMAZING customer service
Great product with AMAZING customer service
Pros
The software is straightforward to use and customizable. It's uncomplicated, and the customer service is exceptional.
Cons
I wish there were more standard accounting reports available, such as year to date income statements and balance sheets, as well as the ability to customize standard budget reports. Having more filtering criteria to run reports would be fantastic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jacob
Construction, 51-100 employees
More than a year
Mar 01, 2021