Overall Rating
4.3
12 Reviews
Rating Distribution
5
(5)
4
(5)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.3
12 Reviews
Rating Distribution
5
(5)
4
(5)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Filters
Industry
Provider Size
Time Used
Very customizable and easy to implement.
Very customizable and easy to implement.
Pros
My biggest gripe about other CRMs is that the majority of them kind of force you to adapt to the way they operate, when it should have been the other way around. We cannot just change the way 50 people work over the course of a few days. Pipedrive, in my opinion, is the most flexible CRM, which has helped our sales team a lot and works well for us. It is foolish to expect everything to be changed according to your needs, but the customization is simple enough to get most of the elements right for us. and it also does not need to be coded.
Cons
Pipedrive offers one of the most complete email marketing solutions, but it still needs some improvements. Ive used other software that has a sort of shared email inbox, which Pipedrive does not have and which would be great for managing all emails in one place rather than 50 different mail boxes for 50 different employees. Our team is currently forced to use their personal email accounts, which makes it very difficult to track progress and even complaints filed by clients. It has caused a stir recently, and we are low-key looking for other solutions out there.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Jannice
Transportation, 11-50 employees employees
Oct 17, 2022
A CRM that molds itself to your needs with tons of customization options
A CRM that molds itself to your needs with tons of customization options
Pros
We have had mixed results with previous CRMs, and they all had one thing in common: they forced you to change your ways in order to use the software effectively. However, not all sales teams operate the same way, so we needed software that changed itself to suit our needs, and Pipedrive was the one for us. It offers simple customization and does not need to be coded. All the files related to customers are neatly available in a central location for all to access. Pipedrive works well with plugins of all kinds and services like Zapier. We can connect our CRM to all of our software programs thanks to this.
Cons
Pipedrive is great in that it offers near-perfect email capabilities, but it unfortunately lacks a shared inbox feature similar to Help Scout, which would have made it the perfect tool for marketing. This has caused a bit of a division in our group since we have had to ask the sales team to use their personal email accounts instead of the company ones (since we dont rely on Pipedrive for emails anymore). It naturally causes problems for them and even the company. It needs to be fixed ASAP.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Sam B.
Transportation, 11-50 Employees employees
Oct 17, 2022
perfect tool for large organizations
perfect tool for large organizations
Pros
I have loved using Pipedrive for its visual and intuitive interface. The platform is great for following leads for all levels of marketing teams. Pipedrive is best suited for large organizations as it has some really powerful and unique CRM tools to offer. For small businesses, many features would be totally out of need. But if you can afford it, it’s great to have more options.
Cons
Quite expensive if you are not going to make use of its full potential. More suitable for enterprises.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Caitlin
Leg Up Marketing + Communications, 1 employee employees
Aug 12, 2019
Good but could be better
Good but could be better
Pros
One of the most user-friendly sales services solution I have used. Simple front end and neat interface.
Cons
The software is not user-oriented, there is a lot that I cannot adjust to my preferences. The dashboard is not the most comprehensive.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Joo
Legal Services, 1 employee employees
Aug 07, 2019
Easy to use and comprehensive platform
Easy to use and comprehensive platform
Pros
The software is very well designed, no cluttering or confusing tabs. Well-laid out, easy to navigate interface. The pipelines are automated to handle deals. A no-BS model with no fake claims or twisted workflows. They offer many integrations and an API extension which are very useful in sending data to different platforms.
Cons
no cons. Pipedrive has been a dream to work with.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Kate
Alongside (Formerly Qimple), 11-50 employees employees
Aug 06, 2019
Poor, irresponsible customer support
Poor, irresponsible customer support
Pros
Neatly laid-out interface. Managing and tracking leads is done very conveniently and efficiently. Super user-friendly, not much of a learning curve.
Cons
Their customer support is easily accessible but highly disappointing. Following their advice caused us to lose all our data and we were promised they would recover it soon but they haven’t still. The software is quite expensive for a service with only limited features that actually align with lead generation and lead nurturing campaigns.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Lauren
Brand Plan, 11-50 employees employees
Aug 05, 2019
Brilliant product
Brilliant product
Pros
Pipedrive allows me to add and close deals very easily and efficiently. The interface is neat and user-friendly. It has the capacity to store all notes, drafts, and conversations which is very handy. There is a suite of features and a lot of scope for customization. And best of all, the product is very light on the pocket
Cons
The software supports integration with a list of solutions but it does not include Outlook which is my preferred mean of communication. So that makes coordinating things a bit tricky for me.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Elena
Facilities Services, 11-50 employees employees
Aug 04, 2019
Extremely useful
Extremely useful
Pros
The perfect tool to manage and keep track of all aspects of the customer journey with Pipedrive CRM and other functionalities
Cons
There aren’t enough free writing and editing options on the dashboard.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Mafalda
Information Technology and Services, 11-50 employees employees
Aug 02, 2019
Brilliant usability. Maximizes productivity
Brilliant usability. Maximizes productivity
Pros
With Pipedrive, complex and time-consuming tasks become simple and quick. The interface is intuitive and not at all cluttery. If you have a lot of things to deal with at once, Pipedrive will take a lot of sales task off your hands.
Cons
none. It is the perfect solution for small to midsize businesses. However, not suitable for large businesses with advanced needs.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Paul
Struck with Wonder, 2-10 employees employees
Jul 23, 2019
Perfect solution for entrepreneurs and small teams
Perfect solution for entrepreneurs and small teams
Pros
Very easy to use. The solution has been of tremendous help to our business. There is no elaborate training required and the benefits are endless! Tracking hundreds of leads is done with utter ease. The software also offers integration with email services and other solutions.
Cons
Frequent issues with email and calendar syncing. Customer support might as well not exist considering how inefficient they are in resolving any issue. Wastes so much of our working days.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Christos
Tech Talent PC, 2-10 employees employees
Jul 18, 2019
Efficient and Effective
Efficient and Effective
Pros
I absolutely love how user-friendly and simple the interface is, navigation is a breeze on Pipedrive. Their mobile app is also amazing.
Cons
The software caters to all my needs, which are however very limited. I do not think it will be suitable for businesses with more complex requirements.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Erica
Bain Capital, 1,001-5,000 employees employees
Jul 16, 2019
Review
Review
Pros
Extremely user-friendly and efficient. Useful pipelines. Pipedrive has peaked our business productivity.
Cons
The email viewing function is a little complex. It is not easy to see the previous. email from a user.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Nihan
EF , 10,000+ employees employees
Jul 10, 2019
Filters
Very customizable and easy to implement.
Very customizable and easy to implement.
Pros
My biggest gripe about other CRMs is that the majority of them kind of force you to adapt to the way they operate, when it should have been the other way around. We cannot just change the way 50 people work over the course of a few days. Pipedrive, in my opinion, is the most flexible CRM, which has helped our sales team a lot and works well for us. It is foolish to expect everything to be changed according to your needs, but the customization is simple enough to get most of the elements right for us. and it also does not need to be coded.
Cons
Pipedrive offers one of the most complete email marketing solutions, but it still needs some improvements. Ive used other software that has a sort of shared email inbox, which Pipedrive does not have and which would be great for managing all emails in one place rather than 50 different mail boxes for 50 different employees. Our team is currently forced to use their personal email accounts, which makes it very difficult to track progress and even complaints filed by clients. It has caused a stir recently, and we are low-key looking for other solutions out there.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Jannice
Transportation, 11-50 employees employees
Oct 17, 2022
A CRM that molds itself to your needs with tons of customization options
A CRM that molds itself to your needs with tons of customization options
Pros
We have had mixed results with previous CRMs, and they all had one thing in common: they forced you to change your ways in order to use the software effectively. However, not all sales teams operate the same way, so we needed software that changed itself to suit our needs, and Pipedrive was the one for us. It offers simple customization and does not need to be coded. All the files related to customers are neatly available in a central location for all to access. Pipedrive works well with plugins of all kinds and services like Zapier. We can connect our CRM to all of our software programs thanks to this.
Cons
Pipedrive is great in that it offers near-perfect email capabilities, but it unfortunately lacks a shared inbox feature similar to Help Scout, which would have made it the perfect tool for marketing. This has caused a bit of a division in our group since we have had to ask the sales team to use their personal email accounts instead of the company ones (since we dont rely on Pipedrive for emails anymore). It naturally causes problems for them and even the company. It needs to be fixed ASAP.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Sam B.
Transportation, 11-50 Employees employees
Oct 17, 2022
perfect tool for large organizations
perfect tool for large organizations
Pros
I have loved using Pipedrive for its visual and intuitive interface. The platform is great for following leads for all levels of marketing teams. Pipedrive is best suited for large organizations as it has some really powerful and unique CRM tools to offer. For small businesses, many features would be totally out of need. But if you can afford it, it’s great to have more options.
Cons
Quite expensive if you are not going to make use of its full potential. More suitable for enterprises.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Caitlin
Leg Up Marketing + Communications, 1 employee employees
Aug 12, 2019
Good but could be better
Good but could be better
Pros
One of the most user-friendly sales services solution I have used. Simple front end and neat interface.
Cons
The software is not user-oriented, there is a lot that I cannot adjust to my preferences. The dashboard is not the most comprehensive.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Joo
Legal Services, 1 employee employees
Aug 07, 2019
Easy to use and comprehensive platform
Easy to use and comprehensive platform
Pros
The software is very well designed, no cluttering or confusing tabs. Well-laid out, easy to navigate interface. The pipelines are automated to handle deals. A no-BS model with no fake claims or twisted workflows. They offer many integrations and an API extension which are very useful in sending data to different platforms.
Cons
no cons. Pipedrive has been a dream to work with.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Kate
Alongside (Formerly Qimple), 11-50 employees employees
Aug 06, 2019
Poor, irresponsible customer support
Poor, irresponsible customer support
Pros
Neatly laid-out interface. Managing and tracking leads is done very conveniently and efficiently. Super user-friendly, not much of a learning curve.
Cons
Their customer support is easily accessible but highly disappointing. Following their advice caused us to lose all our data and we were promised they would recover it soon but they haven’t still. The software is quite expensive for a service with only limited features that actually align with lead generation and lead nurturing campaigns.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Lauren
Brand Plan, 11-50 employees employees
Aug 05, 2019
Brilliant product
Brilliant product
Pros
Pipedrive allows me to add and close deals very easily and efficiently. The interface is neat and user-friendly. It has the capacity to store all notes, drafts, and conversations which is very handy. There is a suite of features and a lot of scope for customization. And best of all, the product is very light on the pocket
Cons
The software supports integration with a list of solutions but it does not include Outlook which is my preferred mean of communication. So that makes coordinating things a bit tricky for me.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Elena
Facilities Services, 11-50 employees employees
Aug 04, 2019
Extremely useful
Extremely useful
Pros
The perfect tool to manage and keep track of all aspects of the customer journey with Pipedrive CRM and other functionalities
Cons
There aren’t enough free writing and editing options on the dashboard.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Mafalda
Information Technology and Services, 11-50 employees employees
Aug 02, 2019
Brilliant usability. Maximizes productivity
Brilliant usability. Maximizes productivity
Pros
With Pipedrive, complex and time-consuming tasks become simple and quick. The interface is intuitive and not at all cluttery. If you have a lot of things to deal with at once, Pipedrive will take a lot of sales task off your hands.
Cons
none. It is the perfect solution for small to midsize businesses. However, not suitable for large businesses with advanced needs.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Paul
Struck with Wonder, 2-10 employees employees
Jul 23, 2019
Perfect solution for entrepreneurs and small teams
Perfect solution for entrepreneurs and small teams
Pros
Very easy to use. The solution has been of tremendous help to our business. There is no elaborate training required and the benefits are endless! Tracking hundreds of leads is done with utter ease. The software also offers integration with email services and other solutions.
Cons
Frequent issues with email and calendar syncing. Customer support might as well not exist considering how inefficient they are in resolving any issue. Wastes so much of our working days.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Christos
Tech Talent PC, 2-10 employees employees
Jul 18, 2019
Efficient and Effective
Efficient and Effective
Pros
I absolutely love how user-friendly and simple the interface is, navigation is a breeze on Pipedrive. Their mobile app is also amazing.
Cons
The software caters to all my needs, which are however very limited. I do not think it will be suitable for businesses with more complex requirements.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Erica
Bain Capital, 1,001-5,000 employees employees
Jul 16, 2019
Review
Review
Pros
Extremely user-friendly and efficient. Useful pipelines. Pipedrive has peaked our business productivity.
Cons
The email viewing function is a little complex. It is not easy to see the previous. email from a user.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Nihan
EF , 10,000+ employees employees
Jul 10, 2019