Overall Rating
4.6
76 Reviews
Rating Distribution
5
(60)
4
(9)
3
(4)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
76 Reviews
Rating Distribution
5
(60)
4
(9)
3
(4)
2
(1)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Incredibly User Friendly
Incredibly User Friendly
Pros
Jane is incredibly user-friendly making booking billing and note-taking simple and fast. The layout is attractive and facilitates both practitioner and client use effortlessly. Plus theres no need for extra add-ons and keeping client cards on file is hassle-free. Janes transaction fees are comparable to Squares.
Cons
Sadly when I started my solo business I realized how expensive the service is. Although it includes everything I need like unlimited reminders file storage and credit card processing $79/month is a steep price for a solo practitioner. For those willing to tackle a learning curve Noterro at $25/month (with possible discounts) is a much more economical choice.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Laura
Health, Wellness and Fitness, 11-50 employees
Less than a year
Feb 27, 2024
Great for any organization
Great for any organization
Pros
While Jane offers many features which initially posed a challenge it ultimately provides everything a practice needs.
Cons
The fees are on the higher end compared to other apps.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Shig
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 18, 2024
NO EHR Company has customer service better than Jane!
NO EHR Company has customer service better than Jane!
Pros
The customer service at Jane is top-notch�always prompt helpful and friendly. They even went the extra mile to provide video demonstrations and screenshots to assist me with specific billing queries.
Cons
Since Im not very computer-savvy Ive had many questions but they always provide easy-to-understand step-by-step instructions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
Less than a year
Feb 17, 2024
Excellent Services. Easy to use.
Excellent Services. Easy to use.
Pros
I appreciate Janes excellent customer service easy scheduling and efficient client payment processing.
Cons
My only wish is for the fees for processing payments to be lower.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
margarita
Mental Health Care, 1-10 employees
More than a year
Feb 16, 2024
Can't say enough
Can't say enough
Pros
Running my practice with Jane is smooth sailing. Everything functions seamlessly its user-friendly and visually appealing. The support team is responsive friendly and knowledgeable. I wholeheartedly recommend Jane to everyone.
Cons
Theres nothing about Jane that I dont like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Mental Health Care, 1-10 employees
Less than a year
Feb 15, 2024
Easy to Use and Chart
Easy to Use and Chart
Pros
Charting with Jane is quick and easy and we love the online booking and patient portal.
Cons
It would be a great addition if we could reply to appointment confirmation texts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hillary
Alternative Medicine, 1-10 employees
More than a year
Feb 14, 2024
Very good chiropractic software
Very good chiropractic software
Pros
Using Jane is a breeze with plenty of options and its straightforward for me as a patient.
Cons
In a French environment like Quebec Canada its inconvenient that the platform doesnt support French especially when employees dont speak English. Having an app for phones would be a great addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Delphine
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 13, 2024
Med Spa RN
Med Spa RN
Pros
My experience with Janes support has been fantastic and they excel in communication.
Cons
As of now I havent encountered any issues. I hope it stays that way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Medical Practice, 1-10 employees
Less than 6 months
Feb 02, 2024
switching to Jane
switching to Jane
Pros
Jane is straightforward and cost-effective and its HIPAA compliant with premade macros. Ive had two months to explore the demo and set up my macros while learning the ropes.
Cons
Getting the hang of a new system can be quite challenging.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Jerrilea
Alternative Medicine, 1-10 employees
Feb 01, 2024
Great platform, too expensive for a small business
Great platform, too expensive for a small business
Pros
Janes ease of use variety of templates and straightforward billing are standout features.
Cons
The cost is too high for me. Despite seeing 16 patients per month I dont qualify for the discounted rate and I cant justify the regular cost for my practice size.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Asha
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jan 23, 2024
Jane Review
Jane Review
Pros
Jane is user-friendly with an abundance of tutorials to aid in learning the system. Billing is mostly straightforward and accessing patient files is easy. The teleconferencing system enhances patient interaction and were still uncovering all the systems capabilities. The support team is exceptional always positive and ready to help.
Cons
The only thing Id change is to make sending invoices easier. It took me some time to find the button. Additionally were still in the process of creating patient intake forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lincoln
Medical Practice, 1-10 employees
Less than 6 months
Jan 21, 2024
What a fantastic experience with Jane!
What a fantastic experience with Jane!
Pros
Everything about Jane from its affordability to its ease of setup and user-friendly interface is excellent.
Cons
So far theres nothing weve encountered that we dont like about Jane.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Catherine
Medical Practice, 1-10 employees
Less than 6 months
Jan 13, 2024
Jane is fabulous!
Jane is fabulous!
Pros
Jane acts as my personal secretary freeing up my time for other tasks.
Cons
I cant think of any cons. I havent even used all the features of Jane because there are so many.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beverly
Mental Health Care, 1-10 employees
More than a year
Dec 25, 2023
Used as a Student
Used as a Student
Pros
Janes online charting is streamlined making healthcare notes more accessible. The availability of instructional videos further enhances usability.
Cons
Theres definitely a learning curve to it and it can be a bit challenging to use at first.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Elena
Higher Education, 500+ employees
Dec 15, 2023
New user new centre
New user new centre
Pros
The care and support provided by Janes team along with their depth of knowledge are remarkable. They are particularly patient and helpful for those new to practice management and the online tutorials are invaluable.
Cons
Sometimes the online written instructions arent very easy to understand. This seems to be a common issue with applications where instructions are written by the developers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dwayne
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 11, 2023
Look elsewhere for peace of mind
Look elsewhere for peace of mind
Pros
Janes calendar is reliable and its customizable forms are a plus.
Cons
Its concerning that only signed work is backed up not saved work. Also the new video opening in a browser has caused issues for me and several clients.
Ease of use
6
Value for money
5
Customer Support
3
Functionality
5
Shantelle
Mental Health Care, 1-10 employees
More than a year
Dec 09, 2023
Just starting
Just starting
Pros
The booking system and client progress reports provided by Jane are commendable.
Cons
The cost was a bit too much for me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kery
Mental Health Care, 1-10 employees
Nov 21, 2023
If you're not using Jane, what are you doing?
If you're not using Jane, what are you doing?
Pros
Jane offers a streamlined modern interface with great user experience. It organizes charts and files efficiently facilitates seamless online booking for patients and provides easy access to their portal.
Cons
It would be nice to see some features integrated into Jane more quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renata
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 19, 2023
Jane helps me be a professional
Jane helps me be a professional
Pros
Requesting help with Jane is simple and assistance is typically prompt with representatives who are kind and helpful.
Cons
Due to having a low patient base I don�t use it enough and I sometimes forget how to use certain features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca
Alternative Medicine, 1-10 employees
Less than 6 months
Nov 02, 2023
Phone contacts
Phone contacts
Pros
Having the option to speak with someone who can guide me through the process is invaluable especially since Im completely new to this.
Cons
It takes time to grasp all the functions and they should tailor it more to specific businesses.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
William
Medical Practice, 1-10 employees
Less than 6 months
Oct 06, 2023
Amazing, thank you!
Amazing, thank you!
Pros
Jane is easy to use set up and send to customers�making it a breeze for me.
Cons
Sometimes with so many headings it can get a bit confusing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophia
Health, Wellness and Fitness, 11-50 employees
Less than a year
Oct 03, 2023
Amazing Service
Amazing Service
Pros
Janes ease of use is universally appreciated by clinicians making life much easier for me as well.
Cons
I wish I could easily see specific clients that were referred to specific clinicians.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Jane in the most clinician friendly patient charting app
Jane in the most clinician friendly patient charting app
Pros
We love the customization options in Jane making it the most intuitive and feature-rich clinical note-taking software weve used. Its easy to use even during busy clinic sessions with customizable templates and quick access to treatment plans. The administrative staff appreciates the automated population of intake forms and contact data as well as the reminder system for appointments.
Cons
It would be helpful to have a search facility within reports and Id really appreciate having more colors to work with on the body charts and sketching.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Steve
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Acupuncture
Acupuncture
Pros
As both a patient and a staff member I find Jane incredibly user-friendly. Transitioning from a patient to a staff role was seamless thanks to the clarity and accessibility of Janes interface.
Cons
While most of my experiences with Janes customer service have been positive there were some instances between August and October 2023 where the support fell short. However overall my experience with Jane has been mostly positive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
Customer Service
Customer Service
Pros
[Sensitive content hidden] responded promptly and effectively to my email query. Their communication style is friendly yet respectful and I highly recommend Jane to other chiropractors.
Cons
At the moment I have no negative comments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laurence
Alternative Medicine, 1-10 employees
Less than 6 months
Sep 16, 2023
Jane
Jane
Pros
I appreciate the simplicity of scheduling and creating charting templates with Jane. Additionally being able to quickly assess my clinics income is a valuable feature.
Cons
In my medical practice I really need E-scribing. It would also be helpful if medications and allergies could carry over into sequential visits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Laura
Medical Practice, 1-10 employees
Less than 6 months
Sep 15, 2023
Great Product and better Customer Service
Great Product and better Customer Service
Pros
The product is extremely user-friendly with comprehensive online tutorials for training. The customer service provided is exceptional offering support through various channels.
Cons
The reporting options are restrictive they need more customization. The calendar should offer better functionality with a monthly view and the ability to block holidays or closures.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Angela
Medical Practice, 1-10 employees
More than a year
Sep 13, 2023
Perfect for private medical practitioners
Perfect for private medical practitioners
Pros
Jane has simplified the administrative tasks of running my private practice as an RN covering charting booking consents and more in one program. Their customer service has been exceptional providing assistance both during and after my use of the product.
Cons
No I have no issues with Jane it fulfills all my requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Hospital & Health Care, 1-10 employees
More than a year
Sep 08, 2023
Customer Review
Customer Review
Pros
The system is very logical and easy to navigate and the availability of phone and online support is excellent.
Cons
Maneuvering the mouse to select the right appointment time can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angie
Medical Practice, 1-10 employees
Less than 6 months
Sep 05, 2023
Physical Therapy Clinic- just starting up
Physical Therapy Clinic- just starting up
Pros
The customer service is outstanding and the program itself is incredibly user-friendly.
Cons
I havent used the program long enough to form an opinion on this matter.
Ease of use
4
Value for money
10
Customer Support
10
Functionality
10
Debora
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Sep 04, 2023
Really Disappointed
Really Disappointed
Pros
The platform looks impressive offering plenty of options. I had high expectations based on positive reviews.
Cons
I found it not very user-friendly. When I tried to get help from the chat box I waited all day for a response. Running a business like that is not feasible. I couldnt even set up a demo because the two systems dont communicate.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
8
Kate
Health, Wellness and Fitness, 1-10 employees
Aug 27, 2023
Technical support
Technical support
Pros
When I encountered a technical issue with an online appointment [Sensitive content hidden] provided prompt clear and supportive assistance in finding a solution.
Cons
I dont have enough experience yet to provide an answer.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Heather
Mental Health Care, 11-50 employees
Less than 6 months
Aug 02, 2023
Dr. Calvano's review of Janeapp
Dr. Calvano's review of Janeapp
Pros
Jane Payments simplifies over-the-counter collections and I appreciate the scheduling system.
Cons
Financial bookkeeping in Jane is complicated and confusing. Ive set up a simpler paper system to manage patient and insurance balances.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louis
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 21, 2023
Use for Scheduling My Chiropractic Appointments
Use for Scheduling My Chiropractic Appointments
Pros
Jane is easy to use and the reminder feature is particularly helpful.
Cons
Theres nothing about Jane that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffany
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 18, 2023
SMS need to improve
SMS need to improve
Pros
Jane saves me time on accounting tasks and their customer service is excellent.
Cons
The SMS word limit of only 150 makes it very difficult to function fully.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
5
Wen Shu
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 17, 2023
Amazing product and customer service
Amazing product and customer service
Pros
The Jane teams responsiveness kindness and exceptional customer service set them apart from competitors. Their willingness to go above and beyond is truly remarkable.
Cons
The only problem Ive encountered is the lack of a feature where clients can book online and request add-ons without increasing the appointment length. For example as a massage therapist Id like to offer Hot Stones as an add-on without extending the appointment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 14, 2023
Great product and company
Great product and company
Pros
The companys commitment to continuous improvement and listening to user feedback is commendable.
Cons
Its a Canadian company that initially had some issues (which theyve largely resolved for US users). Theres a lot to customize but there are a few annoying things that cant be customized.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Andrew
Hospital & Health Care, 1-10 employees
More than a year
Jul 01, 2023
The only software I'd consider
The only software I'd consider
Pros
Compared to Janes competitors its low fees frequent updates and excellent customer support make it the preferred choice among my peers.
Cons
Unfortunately I dont use the charting system. I wish it integrated with more services and made billing insurance easier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sierra
Hospital & Health Care, 1-10 employees
More than a year
Jun 25, 2023
NDs LOVE Jane
NDs LOVE Jane
Pros
Im impressed with Janes commitment to staying updated and their openness to adding new features like the Fullscript application.
Cons
Jane does an excellent job of teaching users like me how to use its numerous features effectively making my job easier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
As�ad
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 23, 2023
Jane 8/10 Overall
Jane 8/10 Overall
Pros
Janes practice management capabilities allow me to efficiently handle both the business and clinical aspects of my practice within one cloud-based software.
Cons
The lack of a secure messaging tool is a significant drawback. Also the sketch pad in Jane is not as good as other applications making note-taking on an iPad less efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kevin
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 15, 2023
Easy to Use software and very Effective
Easy to Use software and very Effective
Pros
Jane is straightforward and user-friendly with responsive staff always available to address questions.
Cons
They dont provide training for basic billing and setup. Instead they expect you to watch videos and set up the entire clinic yourself which can lead to errors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rakesh
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jun 13, 2023
Jane support is fantastic!
Jane support is fantastic!
Pros
I appreciate the customization options ease of use and the reliable support provided by Jane.
Cons
Im disappointed that I cant integrate with Keap or Zapier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Alternative Medicine, 1-10 employees
More than a year
Jun 11, 2023
The Jane Team Highly Skilled, Individual and Lovely People
The Jane Team Highly Skilled, Individual and Lovely People
Pros
The Customer Service Team at Jane is exceptional displaying infinite patience and knowledge. Jane itself saves me a significant amount of time.
Cons
Overall Im very satisfied with Jane. The Jane team continues to improve the product and listens to customer feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jun 09, 2023
owner
owner
Pros
With its templates customizable features and top-notch service Jane stands out as the best choice.
Cons
Tracking appointment numbers for compliance and applying payments are extremely confusing and difficult tasks.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Leann
Medical Practice, 1-10 employees
More than a year
May 21, 2023
It just works
It just works
Pros
Jane consistently delivers in functionality and customer service. Their responsiveness and abundance of helpful resources like personalized emails and video explanations set them apart.
Cons
Writing letters to doctors is still done outside of Jane in Word. The feature within Jane isnt good enough for this purpose which is my only negative feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicholas
Health, Wellness and Fitness, 1-10 employees
More than a year
May 19, 2023
Best system for medical charting & scheduling that I have ever used
Best system for medical charting & scheduling that I have ever used
Pros
Jane is easy to use cost-effective and well-thought-out. Its reliable with rapid and helpful staff support for any minor issues. It includes convenient features like automated appointment reminders and the ability to create and send questionnaires or intake forms before appointments.
Cons
It would be beneficial if Jane could organize stored files into different folders such as lab reports and specialist reports. Sorting files alphabetically or by date would also improve organization. Additionally automating the sending and receiving of faxes within the system would be convenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Garth
Hospital & Health Care, 1-10 employees
More than a year
May 06, 2023
Super helpful staff and very responsive company for regular updates
Super helpful staff and very responsive company for regular updates
Pros
What I love about Jane is the ability to actually talk to someone for help and theyre always helpful and friendly. Its amazing how they make changes based on user requests.
Cons
Its a shame there arent more companies like Jane! )
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Alternative Medicine, 1-10 employees
More than a year
May 04, 2023
Best Experience. Iqra Akram
Best Experience. Iqra Akram
Pros
Its user-friendly and values time management offering great management techniques and an easy way to reach customers.
Cons
Theres not much I dislike about it. Its user-friendly and values time management making it easy to reach customers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Iqra
Health, Wellness and Fitness, 11-50 employees
Less than a year
May 03, 2023
Great for most practices, just not ours
Great for most practices, just not ours
Pros
Jane is user-friendly and straightforward to set up with features like online booking and auto-fill for patient information enhancing the patient experience. While the self-check-in feature is convenient allowing patients to complete the appointment process themselves including payment would further streamline operations.
Cons
I didnt like how Jane would lock into the last patient when navigating the schedule leading to frustration. Also the limited color choices for services made it hard to differentiate. The shift and tagging functions were more complicated than necessary.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Laura
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 02, 2023
Amazing product and equally amazing support
Amazing product and equally amazing support
Pros
Janes ease of use benefits not only myself but also my staff and patients.
Cons
Theres nothing I dislike about the application I think its amazing!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Health, Wellness and Fitness, 1-10 employees
More than a year
May 01, 2023
Filters
Incredibly User Friendly
Incredibly User Friendly
Pros
Jane is incredibly user-friendly making booking billing and note-taking simple and fast. The layout is attractive and facilitates both practitioner and client use effortlessly. Plus theres no need for extra add-ons and keeping client cards on file is hassle-free. Janes transaction fees are comparable to Squares.
Cons
Sadly when I started my solo business I realized how expensive the service is. Although it includes everything I need like unlimited reminders file storage and credit card processing $79/month is a steep price for a solo practitioner. For those willing to tackle a learning curve Noterro at $25/month (with possible discounts) is a much more economical choice.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Laura
Health, Wellness and Fitness, 11-50 employees
Less than a year
Feb 27, 2024
Great for any organization
Great for any organization
Pros
While Jane offers many features which initially posed a challenge it ultimately provides everything a practice needs.
Cons
The fees are on the higher end compared to other apps.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Shig
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 18, 2024
NO EHR Company has customer service better than Jane!
NO EHR Company has customer service better than Jane!
Pros
The customer service at Jane is top-notch�always prompt helpful and friendly. They even went the extra mile to provide video demonstrations and screenshots to assist me with specific billing queries.
Cons
Since Im not very computer-savvy Ive had many questions but they always provide easy-to-understand step-by-step instructions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
Less than a year
Feb 17, 2024
Excellent Services. Easy to use.
Excellent Services. Easy to use.
Pros
I appreciate Janes excellent customer service easy scheduling and efficient client payment processing.
Cons
My only wish is for the fees for processing payments to be lower.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
margarita
Mental Health Care, 1-10 employees
More than a year
Feb 16, 2024
Can't say enough
Can't say enough
Pros
Running my practice with Jane is smooth sailing. Everything functions seamlessly its user-friendly and visually appealing. The support team is responsive friendly and knowledgeable. I wholeheartedly recommend Jane to everyone.
Cons
Theres nothing about Jane that I dont like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Mental Health Care, 1-10 employees
Less than a year
Feb 15, 2024
Easy to Use and Chart
Easy to Use and Chart
Pros
Charting with Jane is quick and easy and we love the online booking and patient portal.
Cons
It would be a great addition if we could reply to appointment confirmation texts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hillary
Alternative Medicine, 1-10 employees
More than a year
Feb 14, 2024
Very good chiropractic software
Very good chiropractic software
Pros
Using Jane is a breeze with plenty of options and its straightforward for me as a patient.
Cons
In a French environment like Quebec Canada its inconvenient that the platform doesnt support French especially when employees dont speak English. Having an app for phones would be a great addition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Delphine
Health, Wellness and Fitness, 1-10 employees
More than a year
Feb 13, 2024
Med Spa RN
Med Spa RN
Pros
My experience with Janes support has been fantastic and they excel in communication.
Cons
As of now I havent encountered any issues. I hope it stays that way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Medical Practice, 1-10 employees
Less than 6 months
Feb 02, 2024
switching to Jane
switching to Jane
Pros
Jane is straightforward and cost-effective and its HIPAA compliant with premade macros. Ive had two months to explore the demo and set up my macros while learning the ropes.
Cons
Getting the hang of a new system can be quite challenging.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Jerrilea
Alternative Medicine, 1-10 employees
Feb 01, 2024
Great platform, too expensive for a small business
Great platform, too expensive for a small business
Pros
Janes ease of use variety of templates and straightforward billing are standout features.
Cons
The cost is too high for me. Despite seeing 16 patients per month I dont qualify for the discounted rate and I cant justify the regular cost for my practice size.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Asha
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jan 23, 2024
Jane Review
Jane Review
Pros
Jane is user-friendly with an abundance of tutorials to aid in learning the system. Billing is mostly straightforward and accessing patient files is easy. The teleconferencing system enhances patient interaction and were still uncovering all the systems capabilities. The support team is exceptional always positive and ready to help.
Cons
The only thing Id change is to make sending invoices easier. It took me some time to find the button. Additionally were still in the process of creating patient intake forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lincoln
Medical Practice, 1-10 employees
Less than 6 months
Jan 21, 2024
What a fantastic experience with Jane!
What a fantastic experience with Jane!
Pros
Everything about Jane from its affordability to its ease of setup and user-friendly interface is excellent.
Cons
So far theres nothing weve encountered that we dont like about Jane.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Catherine
Medical Practice, 1-10 employees
Less than 6 months
Jan 13, 2024
Jane is fabulous!
Jane is fabulous!
Pros
Jane acts as my personal secretary freeing up my time for other tasks.
Cons
I cant think of any cons. I havent even used all the features of Jane because there are so many.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beverly
Mental Health Care, 1-10 employees
More than a year
Dec 25, 2023
Used as a Student
Used as a Student
Pros
Janes online charting is streamlined making healthcare notes more accessible. The availability of instructional videos further enhances usability.
Cons
Theres definitely a learning curve to it and it can be a bit challenging to use at first.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Elena
Higher Education, 500+ employees
Dec 15, 2023
New user new centre
New user new centre
Pros
The care and support provided by Janes team along with their depth of knowledge are remarkable. They are particularly patient and helpful for those new to practice management and the online tutorials are invaluable.
Cons
Sometimes the online written instructions arent very easy to understand. This seems to be a common issue with applications where instructions are written by the developers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dwayne
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 11, 2023
Look elsewhere for peace of mind
Look elsewhere for peace of mind
Pros
Janes calendar is reliable and its customizable forms are a plus.
Cons
Its concerning that only signed work is backed up not saved work. Also the new video opening in a browser has caused issues for me and several clients.
Ease of use
6
Value for money
5
Customer Support
3
Functionality
5
Shantelle
Mental Health Care, 1-10 employees
More than a year
Dec 09, 2023
Just starting
Just starting
Pros
The booking system and client progress reports provided by Jane are commendable.
Cons
The cost was a bit too much for me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kery
Mental Health Care, 1-10 employees
Nov 21, 2023
If you're not using Jane, what are you doing?
If you're not using Jane, what are you doing?
Pros
Jane offers a streamlined modern interface with great user experience. It organizes charts and files efficiently facilitates seamless online booking for patients and provides easy access to their portal.
Cons
It would be nice to see some features integrated into Jane more quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renata
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 19, 2023
Jane helps me be a professional
Jane helps me be a professional
Pros
Requesting help with Jane is simple and assistance is typically prompt with representatives who are kind and helpful.
Cons
Due to having a low patient base I don�t use it enough and I sometimes forget how to use certain features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca
Alternative Medicine, 1-10 employees
Less than 6 months
Nov 02, 2023
Phone contacts
Phone contacts
Pros
Having the option to speak with someone who can guide me through the process is invaluable especially since Im completely new to this.
Cons
It takes time to grasp all the functions and they should tailor it more to specific businesses.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
William
Medical Practice, 1-10 employees
Less than 6 months
Oct 06, 2023
Amazing, thank you!
Amazing, thank you!
Pros
Jane is easy to use set up and send to customers�making it a breeze for me.
Cons
Sometimes with so many headings it can get a bit confusing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophia
Health, Wellness and Fitness, 11-50 employees
Less than a year
Oct 03, 2023
Amazing Service
Amazing Service
Pros
Janes ease of use is universally appreciated by clinicians making life much easier for me as well.
Cons
I wish I could easily see specific clients that were referred to specific clinicians.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Jane in the most clinician friendly patient charting app
Jane in the most clinician friendly patient charting app
Pros
We love the customization options in Jane making it the most intuitive and feature-rich clinical note-taking software weve used. Its easy to use even during busy clinic sessions with customizable templates and quick access to treatment plans. The administrative staff appreciates the automated population of intake forms and contact data as well as the reminder system for appointments.
Cons
It would be helpful to have a search facility within reports and Id really appreciate having more colors to work with on the body charts and sketching.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Steve
Hospital & Health Care, 1-10 employees
More than a year
Oct 01, 2023
Acupuncture
Acupuncture
Pros
As both a patient and a staff member I find Jane incredibly user-friendly. Transitioning from a patient to a staff role was seamless thanks to the clarity and accessibility of Janes interface.
Cons
While most of my experiences with Janes customer service have been positive there were some instances between August and October 2023 where the support fell short. However overall my experience with Jane has been mostly positive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly
Health, Wellness and Fitness, 1-10 employees
More than a year
Oct 01, 2023
Customer Service
Customer Service
Pros
[Sensitive content hidden] responded promptly and effectively to my email query. Their communication style is friendly yet respectful and I highly recommend Jane to other chiropractors.
Cons
At the moment I have no negative comments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laurence
Alternative Medicine, 1-10 employees
Less than 6 months
Sep 16, 2023
Jane
Jane
Pros
I appreciate the simplicity of scheduling and creating charting templates with Jane. Additionally being able to quickly assess my clinics income is a valuable feature.
Cons
In my medical practice I really need E-scribing. It would also be helpful if medications and allergies could carry over into sequential visits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Laura
Medical Practice, 1-10 employees
Less than 6 months
Sep 15, 2023
Great Product and better Customer Service
Great Product and better Customer Service
Pros
The product is extremely user-friendly with comprehensive online tutorials for training. The customer service provided is exceptional offering support through various channels.
Cons
The reporting options are restrictive they need more customization. The calendar should offer better functionality with a monthly view and the ability to block holidays or closures.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Angela
Medical Practice, 1-10 employees
More than a year
Sep 13, 2023
Perfect for private medical practitioners
Perfect for private medical practitioners
Pros
Jane has simplified the administrative tasks of running my private practice as an RN covering charting booking consents and more in one program. Their customer service has been exceptional providing assistance both during and after my use of the product.
Cons
No I have no issues with Jane it fulfills all my requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Hospital & Health Care, 1-10 employees
More than a year
Sep 08, 2023
Customer Review
Customer Review
Pros
The system is very logical and easy to navigate and the availability of phone and online support is excellent.
Cons
Maneuvering the mouse to select the right appointment time can be cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angie
Medical Practice, 1-10 employees
Less than 6 months
Sep 05, 2023
Physical Therapy Clinic- just starting up
Physical Therapy Clinic- just starting up
Pros
The customer service is outstanding and the program itself is incredibly user-friendly.
Cons
I havent used the program long enough to form an opinion on this matter.
Ease of use
4
Value for money
10
Customer Support
10
Functionality
10
Debora
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Sep 04, 2023
Really Disappointed
Really Disappointed
Pros
The platform looks impressive offering plenty of options. I had high expectations based on positive reviews.
Cons
I found it not very user-friendly. When I tried to get help from the chat box I waited all day for a response. Running a business like that is not feasible. I couldnt even set up a demo because the two systems dont communicate.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
8
Kate
Health, Wellness and Fitness, 1-10 employees
Aug 27, 2023
Technical support
Technical support
Pros
When I encountered a technical issue with an online appointment [Sensitive content hidden] provided prompt clear and supportive assistance in finding a solution.
Cons
I dont have enough experience yet to provide an answer.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Heather
Mental Health Care, 11-50 employees
Less than 6 months
Aug 02, 2023
Dr. Calvano's review of Janeapp
Dr. Calvano's review of Janeapp
Pros
Jane Payments simplifies over-the-counter collections and I appreciate the scheduling system.
Cons
Financial bookkeeping in Jane is complicated and confusing. Ive set up a simpler paper system to manage patient and insurance balances.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louis
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 21, 2023
Use for Scheduling My Chiropractic Appointments
Use for Scheduling My Chiropractic Appointments
Pros
Jane is easy to use and the reminder feature is particularly helpful.
Cons
Theres nothing about Jane that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffany
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 18, 2023
SMS need to improve
SMS need to improve
Pros
Jane saves me time on accounting tasks and their customer service is excellent.
Cons
The SMS word limit of only 150 makes it very difficult to function fully.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
5
Wen Shu
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 17, 2023
Amazing product and customer service
Amazing product and customer service
Pros
The Jane teams responsiveness kindness and exceptional customer service set them apart from competitors. Their willingness to go above and beyond is truly remarkable.
Cons
The only problem Ive encountered is the lack of a feature where clients can book online and request add-ons without increasing the appointment length. For example as a massage therapist Id like to offer Hot Stones as an add-on without extending the appointment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jackie
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 14, 2023
Great product and company
Great product and company
Pros
The companys commitment to continuous improvement and listening to user feedback is commendable.
Cons
Its a Canadian company that initially had some issues (which theyve largely resolved for US users). Theres a lot to customize but there are a few annoying things that cant be customized.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Andrew
Hospital & Health Care, 1-10 employees
More than a year
Jul 01, 2023
The only software I'd consider
The only software I'd consider
Pros
Compared to Janes competitors its low fees frequent updates and excellent customer support make it the preferred choice among my peers.
Cons
Unfortunately I dont use the charting system. I wish it integrated with more services and made billing insurance easier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sierra
Hospital & Health Care, 1-10 employees
More than a year
Jun 25, 2023
NDs LOVE Jane
NDs LOVE Jane
Pros
Im impressed with Janes commitment to staying updated and their openness to adding new features like the Fullscript application.
Cons
Jane does an excellent job of teaching users like me how to use its numerous features effectively making my job easier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
As�ad
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 23, 2023
Jane 8/10 Overall
Jane 8/10 Overall
Pros
Janes practice management capabilities allow me to efficiently handle both the business and clinical aspects of my practice within one cloud-based software.
Cons
The lack of a secure messaging tool is a significant drawback. Also the sketch pad in Jane is not as good as other applications making note-taking on an iPad less efficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kevin
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 15, 2023
Easy to Use software and very Effective
Easy to Use software and very Effective
Pros
Jane is straightforward and user-friendly with responsive staff always available to address questions.
Cons
They dont provide training for basic billing and setup. Instead they expect you to watch videos and set up the entire clinic yourself which can lead to errors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rakesh
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jun 13, 2023
Jane support is fantastic!
Jane support is fantastic!
Pros
I appreciate the customization options ease of use and the reliable support provided by Jane.
Cons
Im disappointed that I cant integrate with Keap or Zapier.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Alternative Medicine, 1-10 employees
More than a year
Jun 11, 2023
The Jane Team Highly Skilled, Individual and Lovely People
The Jane Team Highly Skilled, Individual and Lovely People
Pros
The Customer Service Team at Jane is exceptional displaying infinite patience and knowledge. Jane itself saves me a significant amount of time.
Cons
Overall Im very satisfied with Jane. The Jane team continues to improve the product and listens to customer feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jun 09, 2023
owner
owner
Pros
With its templates customizable features and top-notch service Jane stands out as the best choice.
Cons
Tracking appointment numbers for compliance and applying payments are extremely confusing and difficult tasks.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Leann
Medical Practice, 1-10 employees
More than a year
May 21, 2023
It just works
It just works
Pros
Jane consistently delivers in functionality and customer service. Their responsiveness and abundance of helpful resources like personalized emails and video explanations set them apart.
Cons
Writing letters to doctors is still done outside of Jane in Word. The feature within Jane isnt good enough for this purpose which is my only negative feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicholas
Health, Wellness and Fitness, 1-10 employees
More than a year
May 19, 2023
Best system for medical charting & scheduling that I have ever used
Best system for medical charting & scheduling that I have ever used
Pros
Jane is easy to use cost-effective and well-thought-out. Its reliable with rapid and helpful staff support for any minor issues. It includes convenient features like automated appointment reminders and the ability to create and send questionnaires or intake forms before appointments.
Cons
It would be beneficial if Jane could organize stored files into different folders such as lab reports and specialist reports. Sorting files alphabetically or by date would also improve organization. Additionally automating the sending and receiving of faxes within the system would be convenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Garth
Hospital & Health Care, 1-10 employees
More than a year
May 06, 2023
Super helpful staff and very responsive company for regular updates
Super helpful staff and very responsive company for regular updates
Pros
What I love about Jane is the ability to actually talk to someone for help and theyre always helpful and friendly. Its amazing how they make changes based on user requests.
Cons
Its a shame there arent more companies like Jane! )
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Alternative Medicine, 1-10 employees
More than a year
May 04, 2023
Best Experience. Iqra Akram
Best Experience. Iqra Akram
Pros
Its user-friendly and values time management offering great management techniques and an easy way to reach customers.
Cons
Theres not much I dislike about it. Its user-friendly and values time management making it easy to reach customers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Iqra
Health, Wellness and Fitness, 11-50 employees
Less than a year
May 03, 2023
Great for most practices, just not ours
Great for most practices, just not ours
Pros
Jane is user-friendly and straightforward to set up with features like online booking and auto-fill for patient information enhancing the patient experience. While the self-check-in feature is convenient allowing patients to complete the appointment process themselves including payment would further streamline operations.
Cons
I didnt like how Jane would lock into the last patient when navigating the schedule leading to frustration. Also the limited color choices for services made it hard to differentiate. The shift and tagging functions were more complicated than necessary.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Laura
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 02, 2023
Amazing product and equally amazing support
Amazing product and equally amazing support
Pros
Janes ease of use benefits not only myself but also my staff and patients.
Cons
Theres nothing I dislike about the application I think its amazing!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Health, Wellness and Fitness, 1-10 employees
More than a year
May 01, 2023