Overall Rating
4.8
15 Reviews
Rating Distribution
5
(12)
4
(3)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Overall Rating
4.8
15 Reviews
Rating Distribution
5
(12)
4
(3)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Filters
Specialty
Provider Size
Time Used
The best
The best
Pros
As a medical professional, I have found our firm to be the pinnacle of advancement, offering top-notch services.
Cons
All the staff members are really friendly, which is great.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Joji
Computer Networking, 1-10 employees
Less than 6 months
Nov 05, 2023
Mercury Medical
Mercury Medical
Pros
Using the software is very easy, with its user-friendly interface and color-coded features making payment tracking a cinch.
Cons
Handling claims for oncologists means dealing with multiple lines on the claim. It would save a lot of time if there was a feature to correct all lines at once instead of updating each line individually.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Silisa
Hospital & Health Care, 11-50 employees
More than a year
Oct 08, 2022
Mercury billing system
Mercury billing system
Pros
Learning the ropes is a breeze, with all functions easily accessible.
Cons
Initially, I found all the functions daunting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Accounting, 11-50 employees
More than a year
Sep 27, 2022
Impressive Software
Impressive Software
Pros
Learning Mercury has been a delight. The support team is incredibly responsive, and the batch system and statement recall feature are fantastic additions. It is clear the developers care deeply about improving the program based on user feedback.
Cons
Learning the program can be challenging due to the numerous menus and functions. It would be helpful to have a button for quick access to the main menu instead of repeatedly clicking "exit."
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanner
Medical Practice, 11-50 employees
More than a year
Sep 16, 2022
Mercury Medical
Mercury Medical
Pros
Thanks to this program, our office processes claims and payments at lightning speed, boosting our overall productivity.
Cons
While there iscnot a manual, the support team is always available and helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deanna
Medical Practice, 1-10 employees
More than a year
Sep 15, 2022
system review
system review
Pros
I appreciate how the system simplifies account management with its intuitive color-coding and easy data input. Working with Mercury Medical is a pleasure.
Cons
It would be much more convenient if correcting and rebilling claims was easier. Having to input corrected claim information in demographics and then remove it is time-consuming, especially when dealing with multiple claims.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
brittany
Hospital & Health Care, 51-100 employees
More than a year
Sep 13, 2022
AWESOME SYSTEM AND SUPPORT
AWESOME SYSTEM AND SUPPORT
Pros
The system is designed to automate medical billing, streamlining our processes seamlessly.
Cons
I really wish we used this system for all our clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
PAULA
Information Technology and Services, 11-50 employees
More than a year
Apr 02, 2021
With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.
With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.
Pros
The system's extensive options and customizable settings are unparalleled, allowing us to handle unique nuances effortlessly.
Cons
The system allows for extensive customization, which we have utilized, but it also means a significant amount of maintenance to support those customizations.
Ease of use
7
Value for money
6
Customer Support
10
Functionality
10
Joseph
Not Specified, 11-50 employees
More than a year
May 01, 2018
Mercury Medical is an extremely robust software. It's integration potential is endless and the support group is extremely responsive!
Mercury Medical is an extremely robust software. It's integration potential is endless and the support group is extremely responsive!
Pros
The support provided by Mercury Medical is truly exceptional. Compared to other PM systems we have used, their level of support stands out.
Cons
Due to its extensive capabilities, there is a learning curve with this software. More features mean more components to understand.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Melissa
Financial Services, 11-50 employees
More than a year
Jul 17, 2017
I worked with Crissoft and the support at my previous job and I've never loved a program more.
I worked with Crissoft and the support at my previous job and I've never loved a program more.
Pros
I love the ease of use and the ability to request custom features. The support team is responsive and worked closely with us to tailor the program to our specialty, earning my full approval.
Cons
I can not find many cons because everyone I interacted with was fantastic. The program is user-friendly and open-minded.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nichole
Medical Practice, 11-50 employees
More than a year
Jul 14, 2017
Mercury Medical Billing Software
Mercury Medical Billing Software
Pros
This product is excellent and user-friendly. The team's understanding of our specific requirements, especially regarding California guidelines, was impressive.
Cons
It seems like the support team is understaffed. A clearer implementation plan would have made transitioning to the new system smoother. The lack of clarity regarding the implementation approach led to frustration from the client side.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Albert
Financial Services, 1-10 employees
Less than 6 months
Nov 18, 2016
Best Bikking Softwear Out There.
Best Bikking Softwear Out There.
Pros
It is incredibly user-friendly, and the support team goes above and beyond to meet our business needs.
Cons
I love everything about this system. It has exceeded my expectations and it is incredibly easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffery
Medical Practice, N/A employees
Less than a year
Dec 21, 2015
In-service training on completing physician office billing
In-service training on completing physician office billing
Pros
I appreciate the team's expertise, their ability to explain concepts clearly, and their willingness to answer any questions.
Cons
Sometimes, presentations move too quickly for beginners, but the staff is always willing to repeat.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Medical Practice, N/A employees
Free Trial
Dec 23, 2014
Mercury Medical for Emergency Rooms Clients
Mercury Medical for Emergency Rooms Clients
Pros
After an extensive search, we chose Mercury Medical for our RCM platform and could not be happier. It's flexible, configurable, and has significantly reduced our processing times.
Cons
There is very little to dislike about the software. The service and support teams are highly responsive and their understanding of our Emergency Room clients' unique business rules has been invaluable in acquiring new clients.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Frank
Hospital & Health Care, N/A employees
Free Trial
Apr 13, 2014
LOVE IT
LOVE IT
Pros
I have been using Mercury Medical for over two decades and it's been indispensable for our multi-discipline clinic. The support team is responsive and adaptable to our needs, and the software's advanced features make financial management and AR tracking a breeze. I highly recommend it.
Cons
It would be great to have a button for instant access to the main menu instead of having to click "exit" repeatedly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Not Specified, N/A employees
Free Trial
Nov 25, 2012
Filters
The best
The best
Pros
As a medical professional, I have found our firm to be the pinnacle of advancement, offering top-notch services.
Cons
All the staff members are really friendly, which is great.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Joji
Computer Networking, 1-10 employees
Less than 6 months
Nov 05, 2023
Mercury Medical
Mercury Medical
Pros
Using the software is very easy, with its user-friendly interface and color-coded features making payment tracking a cinch.
Cons
Handling claims for oncologists means dealing with multiple lines on the claim. It would save a lot of time if there was a feature to correct all lines at once instead of updating each line individually.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Silisa
Hospital & Health Care, 11-50 employees
More than a year
Oct 08, 2022
Mercury billing system
Mercury billing system
Pros
Learning the ropes is a breeze, with all functions easily accessible.
Cons
Initially, I found all the functions daunting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Accounting, 11-50 employees
More than a year
Sep 27, 2022
Impressive Software
Impressive Software
Pros
Learning Mercury has been a delight. The support team is incredibly responsive, and the batch system and statement recall feature are fantastic additions. It is clear the developers care deeply about improving the program based on user feedback.
Cons
Learning the program can be challenging due to the numerous menus and functions. It would be helpful to have a button for quick access to the main menu instead of repeatedly clicking "exit."
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanner
Medical Practice, 11-50 employees
More than a year
Sep 16, 2022
Mercury Medical
Mercury Medical
Pros
Thanks to this program, our office processes claims and payments at lightning speed, boosting our overall productivity.
Cons
While there iscnot a manual, the support team is always available and helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deanna
Medical Practice, 1-10 employees
More than a year
Sep 15, 2022
system review
system review
Pros
I appreciate how the system simplifies account management with its intuitive color-coding and easy data input. Working with Mercury Medical is a pleasure.
Cons
It would be much more convenient if correcting and rebilling claims was easier. Having to input corrected claim information in demographics and then remove it is time-consuming, especially when dealing with multiple claims.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
brittany
Hospital & Health Care, 51-100 employees
More than a year
Sep 13, 2022
AWESOME SYSTEM AND SUPPORT
AWESOME SYSTEM AND SUPPORT
Pros
The system is designed to automate medical billing, streamlining our processes seamlessly.
Cons
I really wish we used this system for all our clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
PAULA
Information Technology and Services, 11-50 employees
More than a year
Apr 02, 2021
With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.
With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.
Pros
The system's extensive options and customizable settings are unparalleled, allowing us to handle unique nuances effortlessly.
Cons
The system allows for extensive customization, which we have utilized, but it also means a significant amount of maintenance to support those customizations.
Ease of use
7
Value for money
6
Customer Support
10
Functionality
10
Joseph
Not Specified, 11-50 employees
More than a year
May 01, 2018
Mercury Medical is an extremely robust software. It's integration potential is endless and the support group is extremely responsive!
Mercury Medical is an extremely robust software. It's integration potential is endless and the support group is extremely responsive!
Pros
The support provided by Mercury Medical is truly exceptional. Compared to other PM systems we have used, their level of support stands out.
Cons
Due to its extensive capabilities, there is a learning curve with this software. More features mean more components to understand.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Melissa
Financial Services, 11-50 employees
More than a year
Jul 17, 2017
I worked with Crissoft and the support at my previous job and I've never loved a program more.
I worked with Crissoft and the support at my previous job and I've never loved a program more.
Pros
I love the ease of use and the ability to request custom features. The support team is responsive and worked closely with us to tailor the program to our specialty, earning my full approval.
Cons
I can not find many cons because everyone I interacted with was fantastic. The program is user-friendly and open-minded.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nichole
Medical Practice, 11-50 employees
More than a year
Jul 14, 2017
Mercury Medical Billing Software
Mercury Medical Billing Software
Pros
This product is excellent and user-friendly. The team's understanding of our specific requirements, especially regarding California guidelines, was impressive.
Cons
It seems like the support team is understaffed. A clearer implementation plan would have made transitioning to the new system smoother. The lack of clarity regarding the implementation approach led to frustration from the client side.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Albert
Financial Services, 1-10 employees
Less than 6 months
Nov 18, 2016
Best Bikking Softwear Out There.
Best Bikking Softwear Out There.
Pros
It is incredibly user-friendly, and the support team goes above and beyond to meet our business needs.
Cons
I love everything about this system. It has exceeded my expectations and it is incredibly easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeffery
Medical Practice, N/A employees
Less than a year
Dec 21, 2015
In-service training on completing physician office billing
In-service training on completing physician office billing
Pros
I appreciate the team's expertise, their ability to explain concepts clearly, and their willingness to answer any questions.
Cons
Sometimes, presentations move too quickly for beginners, but the staff is always willing to repeat.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Medical Practice, N/A employees
Free Trial
Dec 23, 2014
Mercury Medical for Emergency Rooms Clients
Mercury Medical for Emergency Rooms Clients
Pros
After an extensive search, we chose Mercury Medical for our RCM platform and could not be happier. It's flexible, configurable, and has significantly reduced our processing times.
Cons
There is very little to dislike about the software. The service and support teams are highly responsive and their understanding of our Emergency Room clients' unique business rules has been invaluable in acquiring new clients.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Frank
Hospital & Health Care, N/A employees
Free Trial
Apr 13, 2014
LOVE IT
LOVE IT
Pros
I have been using Mercury Medical for over two decades and it's been indispensable for our multi-discipline clinic. The support team is responsive and adaptable to our needs, and the software's advanced features make financial management and AR tracking a breeze. I highly recommend it.
Cons
It would be great to have a button for instant access to the main menu instead of having to click "exit" repeatedly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Not Specified, N/A employees
Free Trial
Nov 25, 2012