Overall Rating
4.7
42 Reviews
Rating Distribution
5
(33)
4
(7)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
42 Reviews
Rating Distribution
5
(33)
4
(7)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Dependable and Inexpensive
Dependable and Inexpensive
Pros
I appreciate the quick support, cost-effectiveness compared to competitors, abundance of options/features, and the constant improvements.
Cons
I wish there were more documentation/training resources available.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brady
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jun 13, 2023
Emr usage cutomized to fit your practice needs
Emr usage cutomized to fit your practice needs
Pros
Everything is so straightforward with this software. No more hunting through different pages to complete tasks.
Cons
I believe the billing section could benefit from some upgrades.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Hospital & Health Care, 11-50 employees
More than a year
Jun 08, 2023
Very easy to use & customizable
Very easy to use & customizable
Pros
Implementing this software is a breeze. Whenever we face any issues, customer service responds promptly to troubleshoot. Plus, we can customize it as needed.
Cons
Sending to billing involves multiple steps, and sometimes the codes don't transfer correctly unless I painstakingly check each one.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kumari
Medical Practice, 11-50 employees
More than a year
Jun 06, 2023
NoVo Clinical Review
NoVo Clinical Review
Pros
Being able to transfer our old database into the new system was a huge plus.
Cons
Although the layout seems geared towards larger clinics, we've managed to adapt.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberlie
Medical Practice, 11-50 employees
More than a year
Jun 05, 2023
NovoClinical works for me.
NovoClinical works for me.
Pros
What I adore most about this software is its ease of use.
Cons
I feel the transition between the nurse and doctor areas could be smoother.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janie
Hospital & Health Care, 1-10 employees
More than a year
Jun 04, 2023
Is great
Is great
Pros
I find training, scheduling, and documenting incredibly easy.
Cons
It is frustrating not being able to reset my own passwords, waiting for someone else to do it takes up precious time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 03, 2023
Thanks Goodness!
Thanks Goodness!
Pros
I am enamored with how up-to-date and user-friendly the system is. The team is accessible around the clock, works efficiently, and crafting templates is a breeze.
Cons
The team is quick to address any issues, so I do not really have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nesha
Medical Practice, 1-10 employees
Less than 6 months
Nov 16, 2022
Fast Functional EMR with supportive staff
Fast Functional EMR with supportive staff
Pros
I am impressed by the patients' ability to self-schedule, the seamless e-prescription function, affordable telehealth features, and fast internet speed.
Cons
Integrating with the laboratory is challenging without a physical location. also self-scheduling is not functional in my experience, and the patient billing system comes with a hefty fee.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Elizabeth
Medical Practice, 1-10 employees
Less than a year
Nov 15, 2022
The best!!!
The best!!!
Pros
I like the level of automation in this software. It really frees up my time to do other tasks. The features of NovoClinical EHR Software are well versatile and streamline the workflow.
Cons
The customer care department can work on their communication a little bit.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Britte
Healthcare, 11-50 employees employees
Sep 14, 2022
Excellent product
Excellent product
Pros
NovoClinical EHR Software is very easy to use and quick. It is much more user-friendly than other software I have tried. Speaking into the chart is very easy to use and doesnt get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference. The toolbars are easy to see and much more direct and easy to find the information you need than other software. The integration of other software you may need into their software really helps a lot.
Cons
No complaints. I wish I had found them sooner!
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Kindra
I Care, 2-10 employees employees
Aug 09, 2022
Novoclinical is the best
Novoclinical is the best
Pros
It has every feature and the patient records are no longer hard to find. The development team has done a great job at producing a low-cost software
Cons
There are a few errors in the system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Troy
Environmental Services, 2-9 employees
May 11, 2022
Good for psychiatric clinics
Good for psychiatric clinics
Pros
It is specific to psychiatric care. The templates and notes are great and their customer support is extremely helpful for us.
Cons
Waiting for them to add more functionality to the e-prescription portal.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Ken
Purification Health and Wellness, 2-9 employees
Apr 21, 2022
It is easy to use
It is easy to use
Pros
My job has become easier because I can fix the billing and insurance claims through the portal. They address all the needs of our practice.
Cons
No negative features as such to report.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Shanda
Hartley Health and Associates, 2-9 employees
Mar 22, 2022
Great Features & Technical Support
Great Features & Technical Support
Pros
This software offers a plethora of great features like e-prescribing, built-in e-fax, appointment reminders, alerts, tasks, etc. The task feature has transformed our office operations, ensuring everyone knows what to do.
Cons
Currently, Novoclinical lacks an efficient feature for capturing payment refunds, and its Revenue Cycle Management could be more effective.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Seyi
Medical Practice, 1-10 employees
More than a year
Dec 27, 2021
Perfect for every practice from new clinics to large practices.
Perfect for every practice from new clinics to large practices.
Pros
The workflow is simply wonderful, and the customer service truly sets Novo apart.
Cons
Not really. They are so responsive to suggestions that everything I have wanted changed has already been dealt with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Hospital & Health Care, 1-10 employees
More than a year
Nov 02, 2021
Product Review November 2021
Product Review November 2021
Pros
Its user-friendliness is a major plus. Once you have used a feature, navigating becomes second nature.
Cons
Some needed features require building, but they are implemented almost overnight and become usable quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teri
Medical Practice, 11-50 employees
More than a year
Nov 01, 2021
GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN
GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN
Pros
It is both easy to use and customizable to suit our needs perfectly.
Cons
Streamlining and speeding up the system with fewer refreshes would be fantastic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARELA
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 18, 2021
Novo Review
Novo Review
Pros
Support, record tracking, scheduling, demographic data, all easily accessible from anywhere.
Cons
Since it's web-based, speed can sometimes be an issue, and updates aren't always communicated.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Angie
Medical Practice, 101-500 employees
More than a year
Jun 17, 2021
Excellent Potential
Excellent Potential
Pros
Efficient billing with excellent returns on claims is a highlight.
Cons
I often come across features in the software that I am unsure we can use or add. Sometimes, they seem too simple, like mass emailing, and it's unclear why they are not available.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
10
Daniel
Medical Practice, 1-10 employees
More than a year
Jun 14, 2021
It's worked like a dream!
It's worked like a dream!
Pros
It works seamlessly even with multiple administrators simultaneously working on it.
Cons
It would be more convenient to search for patients using different criteria, although it might be possible already, it is not very visible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Briauna
Executive Office, 1-10 employees
Less than 6 months
May 21, 2021
Helped us get organized
Helped us get organized
Pros
We can customize it and organize our records accordingly. The customer care is very helpful and our administrative staff loves it.
Cons
Sometimes the software glitches and fails to save information.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Alysse
Western Anesthesiology Associates, 10-49 employees
Apr 07, 2021
Client friendly and support is readily accessible
Client friendly and support is readily accessible
Pros
The EHR company customized my psychiatric assessment and Advance notes.
Cons
Waiting for my Narcotic EHR endorsing capabilities
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Elen
Owner & Provider , 2-9 employees
Mar 26, 2021
Easy to utilize. Incredible features.
Easy to utilize. Incredible features.
Pros
The ease of use... I just like the stream and how simple it is to explore. I just like the mechanization and how the complete system is associated
Cons
Nothing so far. I discover more features each day. I wish that I had found this software earlier.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Lawrence
Practice Manager for Medical Group, 1 employees
Mar 23, 2021
NovoClinical
NovoClinical
Pros
Low-cost, inviting service/support, a package of functionalities
Cons
A few errors and not easy to use
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Trey
Environmental Services, 2-9 employees
Mar 10, 2021
Amazing Features
Amazing Features
Pros
Easy to use. Understands the medical practice flow and the way the whole system is connected is amazing.
Cons
I just enjoy using this. There are some features that I am still discovering so its actually good.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Alisha
Hospital and Health Care, 2-9 employees
Mar 04, 2021
It has great features. All of us love it here!!
It has great features. All of us love it here!!
Pros
This is easy to learn and use. It always makes my work faster and the toolbars are really easy to use and find, unlike several other software.
Cons
This has got no complaints. We actually LOVE it.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Kindra
Hospital and Health Care, 2-9 employees
Mar 01, 2021
Novo review
Novo review
Pros
The ability to tailor it to our needs and the helpfulness of the customer care staff is invaluable.
Cons
Occasionally, it glitches out and fails to save things.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Alysse
Medical Practice, 51-100 employees
More than a year
Oct 23, 2020
I would continue using this for a long time.
I would continue using this for a long time.
Pros
The software is pretty easy to use and very responsive!
Cons
I love this software and honestly wish I had found it earlier!
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Lawrence Larry
Steven Porter, MD, 2-10 employees employees
Sep 03, 2020
Pretty decent.
Pretty decent.
Pros
It has customized well for my psychiatric practice.
Cons
The narcotic prescribing EHR capabilities have still not come out.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Purificacion
KAMEHAMEHA HEALTH AND WELLNESS NONPROFIT, 2-10 employees employees
Sep 02, 2020
Excellent Product
Excellent Product
Pros
It simplifies my job and meets all the needs of my practice.
Cons
Billing could be made easier, but the company is willing to assist.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shanda
Medical Practice, 1-10 employees
Less than 6 months
Jun 13, 2020
Psychiatric EHR
Psychiatric EHR
Pros
The EHR company customized my psychiatric evaluations and progress notes.
Cons
I am eagerly awaiting the Narcotic EHR prescribing capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Purificacion
Mental Health Care, 1-10 employees
Less than 6 months
Oct 25, 2019
Great for specialty practice
Great for specialty practice
Pros
The EHR company customized my psychiatric evaluation and Progress notes.
Cons
I would like for them to offer Narcotic EHR prescribing capabilities.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Purificacion
KAMEHAMEHA HEALTH AND WELLNESS NONPROFIT , 2-10 employees employees
Oct 21, 2019
Medical Billing and Practice Management system
Medical Billing and Practice Management system
Pros
ERAs automatically post which is a huge time saver. The programmer has made many adjustments to the system for me based on my needs.
Cons
They do not seem to understand how claims are to be billed. When billing for multiple units per line, they thought you put the per unit price on the line, the number of units and then the full cost of the claim as the claim total. Even though I created my claims correctly the system shcnaged my claims to bill as the line item total price, the per unit price, resulting in over 100 claims with incorrect pricing. I had to spend many hours of time sending corrected claims.There is no help manual for asssitance in doing various tasks. There is no help manual. Many extra steps needed to create a claim. Not optimized for small screens and multiple screens open on a laptop. Pricing issue-given one price and then there was a clearinghouse fee not disclosed up front.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Denise Sikora
DL Health Claim Solutions, 1 employees
Oct 02, 2019
Great product for low prices
Great product for low prices
Pros
Good software for the cost, it seems to be in the early stages of production software. User-friendly interface. Great customer service, A lot of functionality and features.
Cons
There are some inconsistencies in the systems performance and some aspects arent very easy to navigate,
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Trey
Environmental Services , 2-10 employees employees
May 12, 2019
Novoclinical
Novoclinical
Pros
Affordable with friendly service and packed with functionality.
Cons
There are some errors and issue and it is not super user-friendly.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Trey
Medical Practice, 1-10 employees
Less than 6 months
May 09, 2019
Wish there were 5 more stars they are amazing
Wish there were 5 more stars they are amazing
Pros
This software is incredibly user-friendly and fast. The personalized service and seamless integration of other software make it stand out. Plus, the speaking into chart feature is a breeze.
Cons
The only downside is I wish I had found them two years ago!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kindra
Hospital & Health Care, 1-10 employees
Less than 6 months
Feb 11, 2019
Easy system to work with
Easy system to work with
Pros
I find this system very user-friendly and easy to navigate. The ability to directly map faxes to patient charts is great, and handling lab and radiology orders is seamless.
Cons
There is nothing I dislike about this system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shalisa
Hospital & Health Care, 1-10 employees
More than a year
Nov 19, 2018
Love it
Love it
Pros
I like how I can get faxes into the system and map them directly to the patients chart. Lab and radiology order and results are very easy to send and receive. If there is an issue with the system custom service is always ready to help. I find this system is very user-friendly and easy to navigate through.
Cons
We havent come across any issue with the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Shalisa
Gastroenterology Clinic, 2-10 employees employees
Nov 16, 2018
excellent sofware
excellent sofware
Pros
It is so easy to use, and the phone system is fantastic, it automatically pulls up patient information. Having all demographic info on one page is a game-changer, and the patient portal is a hit.
Cons
So far, everything has been great and easy to use, I can not think of anything negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 15, 2018
Best Medical Software Around
Best Medical Software Around
Pros
The ease of navigation is fantastic, and having a personal business relationship with IT surpasses my expectations.
Cons
I can't think of much, because any issues I encounter are promptly taken care of.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 21, 2018
Getting paid has gotten so easy
Getting paid has gotten so easy
Pros
The ability to navigate easily is fantastic. Have a personal business relationship with IT is beyond anything I could have asked for.
Cons
Not much of anything bad I can say because if I have an issue, its taken care of immediately.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Sandra
St. Michaels Health Clinic, 2-10 employees employees
Oct 20, 2018
Highly recommended
Highly recommended
Pros
I am amazed by everything this system has to offer. The ease of use, the choice of features. I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected.
Cons
No problems so far. Amazing and consistent performance,
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Lawrence Larry
Steven Porter, MD, - employees
May 28, 2018
Filters
Dependable and Inexpensive
Dependable and Inexpensive
Pros
I appreciate the quick support, cost-effectiveness compared to competitors, abundance of options/features, and the constant improvements.
Cons
I wish there were more documentation/training resources available.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brady
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jun 13, 2023
Emr usage cutomized to fit your practice needs
Emr usage cutomized to fit your practice needs
Pros
Everything is so straightforward with this software. No more hunting through different pages to complete tasks.
Cons
I believe the billing section could benefit from some upgrades.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Hospital & Health Care, 11-50 employees
More than a year
Jun 08, 2023
Very easy to use & customizable
Very easy to use & customizable
Pros
Implementing this software is a breeze. Whenever we face any issues, customer service responds promptly to troubleshoot. Plus, we can customize it as needed.
Cons
Sending to billing involves multiple steps, and sometimes the codes don't transfer correctly unless I painstakingly check each one.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kumari
Medical Practice, 11-50 employees
More than a year
Jun 06, 2023
NoVo Clinical Review
NoVo Clinical Review
Pros
Being able to transfer our old database into the new system was a huge plus.
Cons
Although the layout seems geared towards larger clinics, we've managed to adapt.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberlie
Medical Practice, 11-50 employees
More than a year
Jun 05, 2023
NovoClinical works for me.
NovoClinical works for me.
Pros
What I adore most about this software is its ease of use.
Cons
I feel the transition between the nurse and doctor areas could be smoother.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janie
Hospital & Health Care, 1-10 employees
More than a year
Jun 04, 2023
Is great
Is great
Pros
I find training, scheduling, and documenting incredibly easy.
Cons
It is frustrating not being able to reset my own passwords, waiting for someone else to do it takes up precious time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 03, 2023
Thanks Goodness!
Thanks Goodness!
Pros
I am enamored with how up-to-date and user-friendly the system is. The team is accessible around the clock, works efficiently, and crafting templates is a breeze.
Cons
The team is quick to address any issues, so I do not really have any complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nesha
Medical Practice, 1-10 employees
Less than 6 months
Nov 16, 2022
Fast Functional EMR with supportive staff
Fast Functional EMR with supportive staff
Pros
I am impressed by the patients' ability to self-schedule, the seamless e-prescription function, affordable telehealth features, and fast internet speed.
Cons
Integrating with the laboratory is challenging without a physical location. also self-scheduling is not functional in my experience, and the patient billing system comes with a hefty fee.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Elizabeth
Medical Practice, 1-10 employees
Less than a year
Nov 15, 2022
The best!!!
The best!!!
Pros
I like the level of automation in this software. It really frees up my time to do other tasks. The features of NovoClinical EHR Software are well versatile and streamline the workflow.
Cons
The customer care department can work on their communication a little bit.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Britte
Healthcare, 11-50 employees employees
Sep 14, 2022
Excellent product
Excellent product
Pros
NovoClinical EHR Software is very easy to use and quick. It is much more user-friendly than other software I have tried. Speaking into the chart is very easy to use and doesnt get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference. The toolbars are easy to see and much more direct and easy to find the information you need than other software. The integration of other software you may need into their software really helps a lot.
Cons
No complaints. I wish I had found them sooner!
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Kindra
I Care, 2-10 employees employees
Aug 09, 2022
Novoclinical is the best
Novoclinical is the best
Pros
It has every feature and the patient records are no longer hard to find. The development team has done a great job at producing a low-cost software
Cons
There are a few errors in the system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Troy
Environmental Services, 2-9 employees
May 11, 2022
Good for psychiatric clinics
Good for psychiatric clinics
Pros
It is specific to psychiatric care. The templates and notes are great and their customer support is extremely helpful for us.
Cons
Waiting for them to add more functionality to the e-prescription portal.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Ken
Purification Health and Wellness, 2-9 employees
Apr 21, 2022
It is easy to use
It is easy to use
Pros
My job has become easier because I can fix the billing and insurance claims through the portal. They address all the needs of our practice.
Cons
No negative features as such to report.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Shanda
Hartley Health and Associates, 2-9 employees
Mar 22, 2022
Great Features & Technical Support
Great Features & Technical Support
Pros
This software offers a plethora of great features like e-prescribing, built-in e-fax, appointment reminders, alerts, tasks, etc. The task feature has transformed our office operations, ensuring everyone knows what to do.
Cons
Currently, Novoclinical lacks an efficient feature for capturing payment refunds, and its Revenue Cycle Management could be more effective.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Seyi
Medical Practice, 1-10 employees
More than a year
Dec 27, 2021
Perfect for every practice from new clinics to large practices.
Perfect for every practice from new clinics to large practices.
Pros
The workflow is simply wonderful, and the customer service truly sets Novo apart.
Cons
Not really. They are so responsive to suggestions that everything I have wanted changed has already been dealt with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Hospital & Health Care, 1-10 employees
More than a year
Nov 02, 2021
Product Review November 2021
Product Review November 2021
Pros
Its user-friendliness is a major plus. Once you have used a feature, navigating becomes second nature.
Cons
Some needed features require building, but they are implemented almost overnight and become usable quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teri
Medical Practice, 11-50 employees
More than a year
Nov 01, 2021
GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN
GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN
Pros
It is both easy to use and customizable to suit our needs perfectly.
Cons
Streamlining and speeding up the system with fewer refreshes would be fantastic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARELA
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 18, 2021
Novo Review
Novo Review
Pros
Support, record tracking, scheduling, demographic data, all easily accessible from anywhere.
Cons
Since it's web-based, speed can sometimes be an issue, and updates aren't always communicated.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Angie
Medical Practice, 101-500 employees
More than a year
Jun 17, 2021
Excellent Potential
Excellent Potential
Pros
Efficient billing with excellent returns on claims is a highlight.
Cons
I often come across features in the software that I am unsure we can use or add. Sometimes, they seem too simple, like mass emailing, and it's unclear why they are not available.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
10
Daniel
Medical Practice, 1-10 employees
More than a year
Jun 14, 2021
It's worked like a dream!
It's worked like a dream!
Pros
It works seamlessly even with multiple administrators simultaneously working on it.
Cons
It would be more convenient to search for patients using different criteria, although it might be possible already, it is not very visible.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Briauna
Executive Office, 1-10 employees
Less than 6 months
May 21, 2021
Helped us get organized
Helped us get organized
Pros
We can customize it and organize our records accordingly. The customer care is very helpful and our administrative staff loves it.
Cons
Sometimes the software glitches and fails to save information.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Alysse
Western Anesthesiology Associates, 10-49 employees
Apr 07, 2021
Client friendly and support is readily accessible
Client friendly and support is readily accessible
Pros
The EHR company customized my psychiatric assessment and Advance notes.
Cons
Waiting for my Narcotic EHR endorsing capabilities
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Elen
Owner & Provider , 2-9 employees
Mar 26, 2021
Easy to utilize. Incredible features.
Easy to utilize. Incredible features.
Pros
The ease of use... I just like the stream and how simple it is to explore. I just like the mechanization and how the complete system is associated
Cons
Nothing so far. I discover more features each day. I wish that I had found this software earlier.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Lawrence
Practice Manager for Medical Group, 1 employees
Mar 23, 2021
NovoClinical
NovoClinical
Pros
Low-cost, inviting service/support, a package of functionalities
Cons
A few errors and not easy to use
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Trey
Environmental Services, 2-9 employees
Mar 10, 2021
Amazing Features
Amazing Features
Pros
Easy to use. Understands the medical practice flow and the way the whole system is connected is amazing.
Cons
I just enjoy using this. There are some features that I am still discovering so its actually good.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Alisha
Hospital and Health Care, 2-9 employees
Mar 04, 2021
It has great features. All of us love it here!!
It has great features. All of us love it here!!
Pros
This is easy to learn and use. It always makes my work faster and the toolbars are really easy to use and find, unlike several other software.
Cons
This has got no complaints. We actually LOVE it.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Kindra
Hospital and Health Care, 2-9 employees
Mar 01, 2021
Novo review
Novo review
Pros
The ability to tailor it to our needs and the helpfulness of the customer care staff is invaluable.
Cons
Occasionally, it glitches out and fails to save things.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Alysse
Medical Practice, 51-100 employees
More than a year
Oct 23, 2020
I would continue using this for a long time.
I would continue using this for a long time.
Pros
The software is pretty easy to use and very responsive!
Cons
I love this software and honestly wish I had found it earlier!
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Lawrence Larry
Steven Porter, MD, 2-10 employees employees
Sep 03, 2020
Pretty decent.
Pretty decent.
Pros
It has customized well for my psychiatric practice.
Cons
The narcotic prescribing EHR capabilities have still not come out.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Purificacion
KAMEHAMEHA HEALTH AND WELLNESS NONPROFIT, 2-10 employees employees
Sep 02, 2020
Excellent Product
Excellent Product
Pros
It simplifies my job and meets all the needs of my practice.
Cons
Billing could be made easier, but the company is willing to assist.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shanda
Medical Practice, 1-10 employees
Less than 6 months
Jun 13, 2020
Psychiatric EHR
Psychiatric EHR
Pros
The EHR company customized my psychiatric evaluations and progress notes.
Cons
I am eagerly awaiting the Narcotic EHR prescribing capabilities.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Purificacion
Mental Health Care, 1-10 employees
Less than 6 months
Oct 25, 2019
Great for specialty practice
Great for specialty practice
Pros
The EHR company customized my psychiatric evaluation and Progress notes.
Cons
I would like for them to offer Narcotic EHR prescribing capabilities.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Purificacion
KAMEHAMEHA HEALTH AND WELLNESS NONPROFIT , 2-10 employees employees
Oct 21, 2019
Medical Billing and Practice Management system
Medical Billing and Practice Management system
Pros
ERAs automatically post which is a huge time saver. The programmer has made many adjustments to the system for me based on my needs.
Cons
They do not seem to understand how claims are to be billed. When billing for multiple units per line, they thought you put the per unit price on the line, the number of units and then the full cost of the claim as the claim total. Even though I created my claims correctly the system shcnaged my claims to bill as the line item total price, the per unit price, resulting in over 100 claims with incorrect pricing. I had to spend many hours of time sending corrected claims.There is no help manual for asssitance in doing various tasks. There is no help manual. Many extra steps needed to create a claim. Not optimized for small screens and multiple screens open on a laptop. Pricing issue-given one price and then there was a clearinghouse fee not disclosed up front.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Denise Sikora
DL Health Claim Solutions, 1 employees
Oct 02, 2019
Great product for low prices
Great product for low prices
Pros
Good software for the cost, it seems to be in the early stages of production software. User-friendly interface. Great customer service, A lot of functionality and features.
Cons
There are some inconsistencies in the systems performance and some aspects arent very easy to navigate,
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Trey
Environmental Services , 2-10 employees employees
May 12, 2019
Novoclinical
Novoclinical
Pros
Affordable with friendly service and packed with functionality.
Cons
There are some errors and issue and it is not super user-friendly.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Trey
Medical Practice, 1-10 employees
Less than 6 months
May 09, 2019
Wish there were 5 more stars they are amazing
Wish there were 5 more stars they are amazing
Pros
This software is incredibly user-friendly and fast. The personalized service and seamless integration of other software make it stand out. Plus, the speaking into chart feature is a breeze.
Cons
The only downside is I wish I had found them two years ago!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kindra
Hospital & Health Care, 1-10 employees
Less than 6 months
Feb 11, 2019
Easy system to work with
Easy system to work with
Pros
I find this system very user-friendly and easy to navigate. The ability to directly map faxes to patient charts is great, and handling lab and radiology orders is seamless.
Cons
There is nothing I dislike about this system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shalisa
Hospital & Health Care, 1-10 employees
More than a year
Nov 19, 2018
Love it
Love it
Pros
I like how I can get faxes into the system and map them directly to the patients chart. Lab and radiology order and results are very easy to send and receive. If there is an issue with the system custom service is always ready to help. I find this system is very user-friendly and easy to navigate through.
Cons
We havent come across any issue with the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Shalisa
Gastroenterology Clinic, 2-10 employees employees
Nov 16, 2018
excellent sofware
excellent sofware
Pros
It is so easy to use, and the phone system is fantastic, it automatically pulls up patient information. Having all demographic info on one page is a game-changer, and the patient portal is a hit.
Cons
So far, everything has been great and easy to use, I can not think of anything negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amber
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 15, 2018
Best Medical Software Around
Best Medical Software Around
Pros
The ease of navigation is fantastic, and having a personal business relationship with IT surpasses my expectations.
Cons
I can't think of much, because any issues I encounter are promptly taken care of.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Hospital & Health Care, 1-10 employees
Less than 6 months
Oct 21, 2018
Getting paid has gotten so easy
Getting paid has gotten so easy
Pros
The ability to navigate easily is fantastic. Have a personal business relationship with IT is beyond anything I could have asked for.
Cons
Not much of anything bad I can say because if I have an issue, its taken care of immediately.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Sandra
St. Michaels Health Clinic, 2-10 employees employees
Oct 20, 2018
Highly recommended
Highly recommended
Pros
I am amazed by everything this system has to offer. The ease of use, the choice of features. I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected.
Cons
No problems so far. Amazing and consistent performance,
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Lawrence Larry
Steven Porter, MD, - employees
May 28, 2018