Overall Rating
3.6
15 Reviews
Rating Distribution
5
(4)
4
(5)
3
(2)
2
(4)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Overall Rating
3.6
15 Reviews
Rating Distribution
5
(4)
4
(5)
3
(2)
2
(4)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Filters
Industry
Provider Size
Time Used
Solid Coverage
Solid Coverage
Pros
Erie Insurance Groups auto insurance coverage options provided solid protection for our vehicles. The claims process was efficient, and their agents were helpful throughout.
Cons
The policy documentation was quite lengthy, and understanding all the terms required some effort. A more concise summary of the coverage details would be appreciated.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
J. Anderson
Family, 1-2 employees employees
Aug 07, 2023
Quick Quotes
Quick Quotes
Pros
Erie Insurance Groups quoting process was quick and efficient. We were able to get auto insurance quotes tailored to our needs within a short time frame.
Cons
While the quoting process was fast, we found that the policy terms were a bit rigid and not as customizable as we had hoped.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
B. Patel
Business, 6-10 employees employees
Jul 14, 2023
Hassle-Free Claims
Hassle-Free Claims
Pros
Erie Insurance Groups home insurance proved its worth when we needed to file a claim for storm damage. The claims process was smooth, and the companys representatives guided us through each step.
Cons
We havent encountered any notable downsides with Erie Insurance Groups home insurance. The coverage was comprehensive, and the claims support was exceptional.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
K. Simmons
Simmons Family, 3-5 employees employees
Jul 11, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Erie Insurance Groups life insurance offerings impressed us with their comprehensiveness. We chose term life insurance with additional accidental death coverage, and the policy terms were clear. Their representatives were helpful in explaining the options.
Cons
The online account management portal could use some improvement. It wasnt as user-friendly as we expected, and navigating through policy details was a bit cumbersome.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
K. Lee
Family, 1-2 employees employees
Jun 19, 2023
Not the Best Fit
Not the Best Fit
Pros
Erie Insurance Groups life insurance options are diverse, but the policies did not align well with our familys needs and budget.
Cons
The premium costs were higher than anticipated, and the terms of the policy were more complex than expected. We decided to go with a different provider that offered better value.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
A. Carter
Carter Family, 3-5 employees employees
Jun 09, 2023
Responsive Support
Responsive Support
Pros
Erie Insurance Groups customer support team is highly responsive and always willing to assist. We chose their business insurance options and appreciated the tailored approach to meet our unique requirements.
Cons
While the policies were well-structured, the initial quoting process took longer than expected. Streamlining this process could improve the overall experience.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
M. Patel
Small Business, 6-10 employees employees
May 06, 2023
Lackluster Service
Lackluster Service
Pros
Erie Insurance Groups agents were responsive during the quoting process, and we appreciated their willingness to answer our questions.
Cons
However, after signing up for auto insurance, the level of customer service dropped. Our inquiries took longer to get a response, and we felt that the follow-up was lacking.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
4
M. Rodriguez
Rodriguez Investments, 6-10 employees employees
May 04, 2023
Comprehensive Business Coverage
Comprehensive Business Coverage
Pros
Erie Insurance Groups business insurance options provided comprehensive coverage for our tech company. From liability to property protection, the policies were well-suited to our industrys unique risks.
Cons
Thus far, we havent encountered any significant issues with Erie Insurance Groups business insurance services. The coverage terms and claims process have met our expectations.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
R. Thompson
Thompson Tech Solutions, 51-100 employees employees
Apr 19, 2023
Mixed Experience
Mixed Experience
Pros
Erie Insurance Groups home insurance coverage options were comprehensive and suited our needs. Their agents were responsive and helpful in explaining the details of the policy.
Cons
The process of obtaining a quote was cumbersome, and we faced delays in getting accurate pricing information. Additionally, some of the policy terms were a bit confusing and required clarification.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
4
S. Jackson
Family, 3-5 employees employees
Apr 04, 2023
Peace of Mind
Peace of Mind
Pros
Erie Insurance Group offered a variety of insurance options for our familys needs. We opted for auto and home insurance, and having comprehensive coverage has given us peace of mind. The claims process was straightforward, and their agents were knowledgeable.
Cons
The policy documentation was a bit dense, and we had to spend time clarifying some terms. It would be helpful if they could simplify the language for easier understanding.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
L. Martinez
Family, 3-5 employees employees
Mar 27, 2023
Disappointing Experience
Disappointing Experience
Pros
Erie Insurance Group offers a range of insurance options, but our experience was disappointing. We selected home insurance, and while the coverage seemed comprehensive, the claims process was lengthy and frustrating.
Cons
We faced difficulties during the claims process for a property damage issue. Communication from Eries claims department was unclear and inconsistent, leading to unnecessary delays and stress.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
L. Thompson
Thompson Enterprises, 11-20 employees employees
Mar 19, 2023
Excellent Personalized Coverage
Excellent Personalized Coverage
Pros
Erie Insurance Groups auto insurance options were tailored to our specific driving habits and needs. The personalized coverage options ensured we were adequately protected while keeping our premiums reasonable.
Cons
We have not experienced any downsides with Erie Insurance Groups auto insurance services. The policy terms and rates are fair, and the customer service has been responsive.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
J. Mitchell
Mitchell Family, 1-2 employees employees
Feb 27, 2023
Reliable Coverage
Reliable Coverage
Pros
Erie Insurance Groups range of coverage options is impressive. We opted for auto and business insurance, and their policies have provided reliable coverage for our needs. The claims process was smooth, and their customer service was helpful.
Cons
The pricing, while competitive, could be more transparent. It took some effort to fully understand the costs associated with our policies.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
A. Johnson
Business, 11-20 employees employees
Feb 14, 2023
Exceptional Service and Coverage
Exceptional Service and Coverage
Pros
Erie Insurance Groups comprehensive coverage options exceeded our expectations. We opted for both home and business insurance, and the policies provided peace of mind in terms of protection against various risks.
Cons
We have yet to encounter any significant drawbacks or issues with Erie Insurance Group. So far, the experience has been smooth and positive.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
S. Patel
Patel Consulting, 21-50 employees employees
Jan 14, 2023
Decent Options
Decent Options
Pros
Erie Insurance Group offers a decent range of insurance options. We chose auto and business insurance, and the policies provided adequate coverage for our needs. Their agents were knowledgeable and helped us find suitable plans.
Cons
The claims process for our business insurance took longer than expected, causing some inconvenience during a critical time. Streamlining the claims handling could improve the overall experience.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
R. Nguyen
Business, 21-50 employees employees
Jan 09, 2023
Filters
Solid Coverage
Solid Coverage
Pros
Erie Insurance Groups auto insurance coverage options provided solid protection for our vehicles. The claims process was efficient, and their agents were helpful throughout.
Cons
The policy documentation was quite lengthy, and understanding all the terms required some effort. A more concise summary of the coverage details would be appreciated.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
J. Anderson
Family, 1-2 employees employees
Aug 07, 2023
Quick Quotes
Quick Quotes
Pros
Erie Insurance Groups quoting process was quick and efficient. We were able to get auto insurance quotes tailored to our needs within a short time frame.
Cons
While the quoting process was fast, we found that the policy terms were a bit rigid and not as customizable as we had hoped.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
B. Patel
Business, 6-10 employees employees
Jul 14, 2023
Hassle-Free Claims
Hassle-Free Claims
Pros
Erie Insurance Groups home insurance proved its worth when we needed to file a claim for storm damage. The claims process was smooth, and the companys representatives guided us through each step.
Cons
We havent encountered any notable downsides with Erie Insurance Groups home insurance. The coverage was comprehensive, and the claims support was exceptional.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
K. Simmons
Simmons Family, 3-5 employees employees
Jul 11, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Erie Insurance Groups life insurance offerings impressed us with their comprehensiveness. We chose term life insurance with additional accidental death coverage, and the policy terms were clear. Their representatives were helpful in explaining the options.
Cons
The online account management portal could use some improvement. It wasnt as user-friendly as we expected, and navigating through policy details was a bit cumbersome.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
K. Lee
Family, 1-2 employees employees
Jun 19, 2023
Not the Best Fit
Not the Best Fit
Pros
Erie Insurance Groups life insurance options are diverse, but the policies did not align well with our familys needs and budget.
Cons
The premium costs were higher than anticipated, and the terms of the policy were more complex than expected. We decided to go with a different provider that offered better value.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
A. Carter
Carter Family, 3-5 employees employees
Jun 09, 2023
Responsive Support
Responsive Support
Pros
Erie Insurance Groups customer support team is highly responsive and always willing to assist. We chose their business insurance options and appreciated the tailored approach to meet our unique requirements.
Cons
While the policies were well-structured, the initial quoting process took longer than expected. Streamlining this process could improve the overall experience.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
M. Patel
Small Business, 6-10 employees employees
May 06, 2023
Lackluster Service
Lackluster Service
Pros
Erie Insurance Groups agents were responsive during the quoting process, and we appreciated their willingness to answer our questions.
Cons
However, after signing up for auto insurance, the level of customer service dropped. Our inquiries took longer to get a response, and we felt that the follow-up was lacking.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
4
M. Rodriguez
Rodriguez Investments, 6-10 employees employees
May 04, 2023
Comprehensive Business Coverage
Comprehensive Business Coverage
Pros
Erie Insurance Groups business insurance options provided comprehensive coverage for our tech company. From liability to property protection, the policies were well-suited to our industrys unique risks.
Cons
Thus far, we havent encountered any significant issues with Erie Insurance Groups business insurance services. The coverage terms and claims process have met our expectations.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
R. Thompson
Thompson Tech Solutions, 51-100 employees employees
Apr 19, 2023
Mixed Experience
Mixed Experience
Pros
Erie Insurance Groups home insurance coverage options were comprehensive and suited our needs. Their agents were responsive and helpful in explaining the details of the policy.
Cons
The process of obtaining a quote was cumbersome, and we faced delays in getting accurate pricing information. Additionally, some of the policy terms were a bit confusing and required clarification.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
4
S. Jackson
Family, 3-5 employees employees
Apr 04, 2023
Peace of Mind
Peace of Mind
Pros
Erie Insurance Group offered a variety of insurance options for our familys needs. We opted for auto and home insurance, and having comprehensive coverage has given us peace of mind. The claims process was straightforward, and their agents were knowledgeable.
Cons
The policy documentation was a bit dense, and we had to spend time clarifying some terms. It would be helpful if they could simplify the language for easier understanding.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
L. Martinez
Family, 3-5 employees employees
Mar 27, 2023
Disappointing Experience
Disappointing Experience
Pros
Erie Insurance Group offers a range of insurance options, but our experience was disappointing. We selected home insurance, and while the coverage seemed comprehensive, the claims process was lengthy and frustrating.
Cons
We faced difficulties during the claims process for a property damage issue. Communication from Eries claims department was unclear and inconsistent, leading to unnecessary delays and stress.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
L. Thompson
Thompson Enterprises, 11-20 employees employees
Mar 19, 2023
Excellent Personalized Coverage
Excellent Personalized Coverage
Pros
Erie Insurance Groups auto insurance options were tailored to our specific driving habits and needs. The personalized coverage options ensured we were adequately protected while keeping our premiums reasonable.
Cons
We have not experienced any downsides with Erie Insurance Groups auto insurance services. The policy terms and rates are fair, and the customer service has been responsive.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
J. Mitchell
Mitchell Family, 1-2 employees employees
Feb 27, 2023
Reliable Coverage
Reliable Coverage
Pros
Erie Insurance Groups range of coverage options is impressive. We opted for auto and business insurance, and their policies have provided reliable coverage for our needs. The claims process was smooth, and their customer service was helpful.
Cons
The pricing, while competitive, could be more transparent. It took some effort to fully understand the costs associated with our policies.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
A. Johnson
Business, 11-20 employees employees
Feb 14, 2023
Exceptional Service and Coverage
Exceptional Service and Coverage
Pros
Erie Insurance Groups comprehensive coverage options exceeded our expectations. We opted for both home and business insurance, and the policies provided peace of mind in terms of protection against various risks.
Cons
We have yet to encounter any significant drawbacks or issues with Erie Insurance Group. So far, the experience has been smooth and positive.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
S. Patel
Patel Consulting, 21-50 employees employees
Jan 14, 2023
Decent Options
Decent Options
Pros
Erie Insurance Group offers a decent range of insurance options. We chose auto and business insurance, and the policies provided adequate coverage for our needs. Their agents were knowledgeable and helped us find suitable plans.
Cons
The claims process for our business insurance took longer than expected, causing some inconvenience during a critical time. Streamlining the claims handling could improve the overall experience.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
R. Nguyen
Business, 21-50 employees employees
Jan 09, 2023