Overall Rating
3.6
30 Reviews
Rating Distribution
5
(6)
4
(13)
3
(5)
2
(6)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Overall Rating
3.6
30 Reviews
Rating Distribution
5
(6)
4
(13)
3
(5)
2
(6)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Filters
Industry
Provider Size
Time Used
Reliable Partner for Property Insurance
Reliable Partner for Property Insurance
Pros
Hanover has been our reliable partner for property insurance. Their coverage options are comprehensive, and their claims process is straightforward. They have consistently provided us with peace of mind in safeguarding our real estate assets.
Cons
No significant cons to report.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
E. Johnson
Real Estate, 12-30 employees employees
Aug 09, 2023
Trusted Partner for Property Insurance
Trusted Partner for Property Insurance
Pros
Hanovers property insurance offered us a comprehensive coverage plan that protected our real estate assets against a range of risks, from fires to hazardous spills. Their attention to detail and efficient claims handling made them a trusted insurance partner.
Cons
Premiums can be higher compared to standard property insurance.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
J. Rivera
Real Estate, 15-30 employees employees
Aug 04, 2023
Thorough Coverage for Marine Risks
Thorough Coverage for Marine Risks
Pros
Hanovers specialized marine insurance offered us comprehensive coverage for our maritime business. Their attention to detail in assessing and addressing marine risks was impressive, providing us with a sense of security.
Cons
Premiums for specialized coverage can impact budget allocation.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
B. Carter
Transportation, 12-25 employees employees
Aug 01, 2023
Above and Beyond
Above and Beyond
Pros
Hanover Insurance Company has exceeded our expectations in every way. Their commitment to understanding our unique needs and tailoring insurance solutions accordingly has been impressive. The efficiency of their claims process and the professionalism of their team make them a standout choice.
Cons
In our experience, Hanover Insurance Company has delivered exceptional service without any noticeable drawbacks.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
G. Adams
Consulting, 21-50 employees employees
Jul 31, 2023
Tailored Coverage for Our Manufacturing Business
Tailored Coverage for Our Manufacturing Business
Pros
Hanovers specialized insurance solutions were tailored to our manufacturing businesss unique needs. The coverage against high-hazard risks like explosions and hazardous spills provided us with comprehensive protection.
Cons
Premiums can strain our budget, especially for niche coverage.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
M. Lee
Manufacturing, 40-70 employees employees
Jul 21, 2023
Lackluster Support
Lackluster Support
Pros
Hanover Insurance Companys range of insurance options initially seemed promising, catering to different business sectors. Its great that they offer various coverage plans to choose from.
Cons
However, their customer support leaves much to be desired. Weve encountered instances where our inquiries were met with delayed responses, and communication lacked clarity. This has made navigating insurance matters more challenging than necessary.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
A. Williams
Retail, 21-50 employees employees
Jul 20, 2023
Exceptional Service and Coverage
Exceptional Service and Coverage
Pros
Hanover has consistently exceeded our expectations with their exceptional service and comprehensive coverage options. Their team understands our business needs and has tailored solutions that give us peace of mind.
Cons
No significant cons to report.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
A. Martinez
Manufacturing, 30-50 employees employees
Jul 19, 2023
Consistent Support with Auto Insurance
Consistent Support with Auto Insurance
Pros
We found Hanovers auto insurance coverage to be reliable and comprehensive for our restaurants delivery fleet. The coverage included liability protection and coverage for property damage, providing us with peace of mind.
Cons
The policy could offer more flexibility in choosing coverage levels.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
T. Nguyen
Hospitality, 25-50 employees employees
Jul 14, 2023
Comprehensive Protection
Comprehensive Protection
Pros
As a technology company, we appreciate Hanover Insurance Companys comprehensive protection options. Their property insurance safeguards our valuable equipment and assets, giving us peace of mind. Their policies are flexible and customizable, allowing us to tailor our coverage to our specific needs.
Cons
On the downside, weve had some challenges with the claims process. Sometimes, it takes longer than expected to receive the assistance we need.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
E. Baker
Technology, 51-100 employees employees
Jul 01, 2023
Valuable Professional Liability Coverage
Valuable Professional Liability Coverage
Pros
Hanovers professional liability insurance was a valuable addition to our legal services business. Their coverage protected us from potential errors and omissions claims, ensuring that our clients interests are safeguarded.
Cons
Premiums can be a bit steep for smaller legal firms.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
R. Patel
Professional Services, 10-30 employees employees
Jun 27, 2023
Professional Assurance
Professional Assurance
Pros
Hanover Insurance Companys management liability insurance has provided our company with professional assurance. The comprehensive coverage protects our directors, officers, and executives against various risks, allowing us to focus on our roles without constantly worrying about potential legal challenges. Their expertise in this area has been invaluable.
Cons
However, weve found that some of their processes could be more streamlined. The complexity of navigating certain aspects of their services can be a bit overwhelming.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
A. Williams
Small Business, 6-10 employees employees
Jun 09, 2023
Efficient Auto Insurance Solutions
Efficient Auto Insurance Solutions
Pros
Hanovers commercial auto insurance provided our tech company with the coverage needed for our fleet. Their coverage was comprehensive, including liability, property damage, and medical expenses. Claims processing was smooth.
Cons
Customer service response times could be improved.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
L. Miller
Technology, 30-45 employees employees
Jun 09, 2023
Reliable Partner
Reliable Partner
Pros
Hanover Insurance Company has been a reliable partner for our construction business. Their range of insurance solutions for the construction industry is comprehensive, and their claims process is straightforward. The timely response from their team has helped us manage unexpected situations effectively.
Cons
Our experience has been overwhelmingly positive, with no significant downsides to report.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
B. Lee
Construction, 51-100 employees employees
Jun 05, 2023
Mixed Experience
Mixed Experience
Pros
Hanover Insurance Companys home insurance options have been helpful in protecting our real estate properties. Their coverage is comprehensive, and their rates are competitive. Their online resources for policy management are a convenient feature.
Cons
However, the claims process can be a bit slow at times. It would be great if they could expedite the process, especially for urgent matters.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
G. Nguyen
Real Estate, 11-20 employees employees
Jun 04, 2023
Unimpressive Claims Process
Unimpressive Claims Process
Pros
While the coverage Hanover offered was decent, their claims process left much to be desired. It was cumbersome and required a lot of documentation, leading to delays and unnecessary complications.
Cons
The claims process was time-consuming and inefficient.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
K. Anderson
Technology, 8-15 employees employees
Jun 04, 2023
Room for Improvement
Room for Improvement
Pros
Hanover Insurance Companys dedication to customer service shines through. Their diverse portfolio of insurance products caters to various industries, making them a versatile partner. Their commitment to risk management and peace of mind for clients is commendable.
Cons
However, their digital platform and online services need improvement. The user interface isnt the most user-friendly, and some online processes can be confusing.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
7
R. Martinez
Financial Services, 11-20 employees employees
May 16, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Weve been with Hanover Insurance Company for our personal insurance needs, and their wide range of products and services impressed us. From property insurance to renters insurance, they offer comprehensive coverage that gives us peace of mind. The insurance bundles available have made it convenient for us to bundle our policies for added savings.
Cons
However, we wish they provided online quotes. The absence of this feature makes it a bit less convenient when considering new insurance options.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
M. Patel
Family, N/A employees
Apr 22, 2023
Exceptional Service
Exceptional Service
Pros
Hanover Insurance Company stands out with their exceptional service. Their knowledgeable staff guided us through the process of selecting the right insurance coverage for our accounting firm. Their commitment to helping us understand the policies and tailor them to our needs was truly appreciated.
Cons
We have not encountered any downsides to our experience with Hanover Insurance Company.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
L. Martinez
Accounting, 1-10 employees employees
Apr 17, 2023
Disappointing Customer Service
Disappointing Customer Service
Pros
We initially chose Hanover for their reputation, but our experience with their customer service was disappointing. It often took a long time to get responses, and the communication was not as clear as we expected.
Cons
Customer service was lacking, leading to frustration and delays in getting the assistance we needed.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
M. Cooper
Retail, 18-35 employees employees
Apr 09, 2023
Peace of Mind with Professional Liability Coverage
Peace of Mind with Professional Liability Coverage
Pros
Hanovers professional liability insurance protected our boutique business from potential legal claims related to our services. The coverage gave us peace of mind, knowing that we were financially safeguarded against claims of negligence.
Cons
Premiums can be a bit high for small businesses.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
A. Johnson
Retail, 8-15 employees employees
Apr 04, 2023
Reliable Workers Compensation Coverage
Reliable Workers Compensation Coverage
Pros
Hanovers workers compensation insurance offered us the peace of mind we needed to ensure our employees are protected. The claims process was efficient, and they promptly covered medical expenses and lost wages for an injured employee.
Cons
Limited customization options for coverage.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
K. Patel
Healthcare, 50-70 employees employees
Mar 27, 2023
Satisfactory Service
Satisfactory Service
Pros
Hanover Insurance Companys property insurance has provided satisfactory coverage for our hospitality business. Their offerings are diverse and cater to various industries, which is a plus. Their claims process is straightforward and hassle-free.
Cons
However, weve found their customer service to be somewhat inconsistent. There have been instances where communication wasnt as clear as we would have liked.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
P. Lee
Hospitality, 21-50 employees employees
Mar 18, 2023
Lackluster Coverage Options
Lackluster Coverage Options
Pros
We were disappointed with the limited coverage options provided by Hanover. It felt like we had to compromise on certain aspects of our insurance needs due to the lack of flexibility in their offerings.
Cons
The coverage options did not match our diverse business needs, leading to gaps in our insurance protection.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
S. Williams
Professional Services, 5-20 employees employees
Mar 14, 2023
Not Up to Par
Not Up to Par
Pros
The variety of insurance solutions offered by Hanover Insurance Company is notable. They cover a wide range of industries and have potential to provide suitable coverage for businesses.
Cons
Unfortunately, our experience with their claims process has been disappointing. The settlement process took longer than anticipated, and we encountered challenges in getting the necessary information for our claims to be processed efficiently.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
S. Patel
Manufacturing, 51-100 employees employees
Mar 04, 2023
Reliable Coverage
Reliable Coverage
Pros
Hanover Insurance Company has provided our manufacturing business with reliable coverage for property damage and loss. Their workers compensation insurance has also been a valuable asset, ensuring that our employees are protected in case of work-related injuries. Their prompt claims handling and support have been greatly appreciated.
Cons
One area where they could improve is in offering more personalized plans for businesses with unique needs. Sometimes, it feels like the policies are more one-size-fits-all.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
L. Thompson
Manufacturing, 21-50 employees employees
Feb 27, 2023
Reliable Partner
Reliable Partner
Pros
Hanover Insurance Company has been a reliable partner for our business. Their excellent customer support stands out, providing prompt assistance whenever we have inquiries or need to file claims. The wide range of insurance products and services they offer caters to our diverse needs, making it convenient to manage our policies in one place.
Cons
One drawback weve encountered is that online quotes are not available. It would be more convenient for us to have the option to receive quotes online for quick comparisons.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
C. Johnson
Small Business, 11-20 employees employees
Feb 14, 2023
Comprehensive Coverage, Professional Service
Comprehensive Coverage, Professional Service
Pros
The Hanover Insurance Company provided us with a comprehensive coverage plan that perfectly aligned with our construction businesss needs. Their team of experts was responsive and guided us through the insurance process with professionalism.
Cons
Premiums can be on the higher side.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
S. Rodriguez
Construction, 20-35 employees employees
Feb 14, 2023
Impressive Coverage and Service
Impressive Coverage and Service
Pros
Hanover Insurance Company has been a breath of fresh air for our business. Their comprehensive coverage options have provided us with the peace of mind we were seeking. The process of obtaining insurance was streamlined and efficient, and their customer service team has been extremely helpful and responsive.
Cons
We have yet to encounter any significant drawbacks in our experience with Hanover Insurance Company.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
E. Johnson
Technology, 11-20 employees employees
Feb 09, 2023
Reliable Workers Compensation Coverage
Reliable Workers Compensation Coverage
Pros
Hanovers workers compensation coverage provided our construction company with the protection we needed for our workforce. Their efficient claims handling ensured that our injured employees received timely support.
Cons
Communication regarding policy updates could be more proactive.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
A. Ramirez
Construction, 30-50 employees employees
Jan 19, 2023
Disappointing Experience
Disappointing Experience
Pros
While Hanover Insurance Company offers a range of insurance products, our experience with their customer service has been less than satisfactory. They do have a variety of coverage options available, which could potentially meet different needs.
Cons
The biggest drawback has been their lack of responsiveness. It often takes multiple follow-ups to get a clear answer or resolution to our queries. This has resulted in frustration and delays in our insurance matters.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
M. Davis
Consulting, 11-20 employees employees
Jan 13, 2023
Filters
Reliable Partner for Property Insurance
Reliable Partner for Property Insurance
Pros
Hanover has been our reliable partner for property insurance. Their coverage options are comprehensive, and their claims process is straightforward. They have consistently provided us with peace of mind in safeguarding our real estate assets.
Cons
No significant cons to report.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
E. Johnson
Real Estate, 12-30 employees employees
Aug 09, 2023
Trusted Partner for Property Insurance
Trusted Partner for Property Insurance
Pros
Hanovers property insurance offered us a comprehensive coverage plan that protected our real estate assets against a range of risks, from fires to hazardous spills. Their attention to detail and efficient claims handling made them a trusted insurance partner.
Cons
Premiums can be higher compared to standard property insurance.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
J. Rivera
Real Estate, 15-30 employees employees
Aug 04, 2023
Thorough Coverage for Marine Risks
Thorough Coverage for Marine Risks
Pros
Hanovers specialized marine insurance offered us comprehensive coverage for our maritime business. Their attention to detail in assessing and addressing marine risks was impressive, providing us with a sense of security.
Cons
Premiums for specialized coverage can impact budget allocation.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
B. Carter
Transportation, 12-25 employees employees
Aug 01, 2023
Above and Beyond
Above and Beyond
Pros
Hanover Insurance Company has exceeded our expectations in every way. Their commitment to understanding our unique needs and tailoring insurance solutions accordingly has been impressive. The efficiency of their claims process and the professionalism of their team make them a standout choice.
Cons
In our experience, Hanover Insurance Company has delivered exceptional service without any noticeable drawbacks.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
G. Adams
Consulting, 21-50 employees employees
Jul 31, 2023
Tailored Coverage for Our Manufacturing Business
Tailored Coverage for Our Manufacturing Business
Pros
Hanovers specialized insurance solutions were tailored to our manufacturing businesss unique needs. The coverage against high-hazard risks like explosions and hazardous spills provided us with comprehensive protection.
Cons
Premiums can strain our budget, especially for niche coverage.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
M. Lee
Manufacturing, 40-70 employees employees
Jul 21, 2023
Lackluster Support
Lackluster Support
Pros
Hanover Insurance Companys range of insurance options initially seemed promising, catering to different business sectors. Its great that they offer various coverage plans to choose from.
Cons
However, their customer support leaves much to be desired. Weve encountered instances where our inquiries were met with delayed responses, and communication lacked clarity. This has made navigating insurance matters more challenging than necessary.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
A. Williams
Retail, 21-50 employees employees
Jul 20, 2023
Exceptional Service and Coverage
Exceptional Service and Coverage
Pros
Hanover has consistently exceeded our expectations with their exceptional service and comprehensive coverage options. Their team understands our business needs and has tailored solutions that give us peace of mind.
Cons
No significant cons to report.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
A. Martinez
Manufacturing, 30-50 employees employees
Jul 19, 2023
Consistent Support with Auto Insurance
Consistent Support with Auto Insurance
Pros
We found Hanovers auto insurance coverage to be reliable and comprehensive for our restaurants delivery fleet. The coverage included liability protection and coverage for property damage, providing us with peace of mind.
Cons
The policy could offer more flexibility in choosing coverage levels.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
T. Nguyen
Hospitality, 25-50 employees employees
Jul 14, 2023
Comprehensive Protection
Comprehensive Protection
Pros
As a technology company, we appreciate Hanover Insurance Companys comprehensive protection options. Their property insurance safeguards our valuable equipment and assets, giving us peace of mind. Their policies are flexible and customizable, allowing us to tailor our coverage to our specific needs.
Cons
On the downside, weve had some challenges with the claims process. Sometimes, it takes longer than expected to receive the assistance we need.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
E. Baker
Technology, 51-100 employees employees
Jul 01, 2023
Valuable Professional Liability Coverage
Valuable Professional Liability Coverage
Pros
Hanovers professional liability insurance was a valuable addition to our legal services business. Their coverage protected us from potential errors and omissions claims, ensuring that our clients interests are safeguarded.
Cons
Premiums can be a bit steep for smaller legal firms.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
R. Patel
Professional Services, 10-30 employees employees
Jun 27, 2023
Professional Assurance
Professional Assurance
Pros
Hanover Insurance Companys management liability insurance has provided our company with professional assurance. The comprehensive coverage protects our directors, officers, and executives against various risks, allowing us to focus on our roles without constantly worrying about potential legal challenges. Their expertise in this area has been invaluable.
Cons
However, weve found that some of their processes could be more streamlined. The complexity of navigating certain aspects of their services can be a bit overwhelming.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
A. Williams
Small Business, 6-10 employees employees
Jun 09, 2023
Efficient Auto Insurance Solutions
Efficient Auto Insurance Solutions
Pros
Hanovers commercial auto insurance provided our tech company with the coverage needed for our fleet. Their coverage was comprehensive, including liability, property damage, and medical expenses. Claims processing was smooth.
Cons
Customer service response times could be improved.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
L. Miller
Technology, 30-45 employees employees
Jun 09, 2023
Reliable Partner
Reliable Partner
Pros
Hanover Insurance Company has been a reliable partner for our construction business. Their range of insurance solutions for the construction industry is comprehensive, and their claims process is straightforward. The timely response from their team has helped us manage unexpected situations effectively.
Cons
Our experience has been overwhelmingly positive, with no significant downsides to report.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
B. Lee
Construction, 51-100 employees employees
Jun 05, 2023
Mixed Experience
Mixed Experience
Pros
Hanover Insurance Companys home insurance options have been helpful in protecting our real estate properties. Their coverage is comprehensive, and their rates are competitive. Their online resources for policy management are a convenient feature.
Cons
However, the claims process can be a bit slow at times. It would be great if they could expedite the process, especially for urgent matters.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
G. Nguyen
Real Estate, 11-20 employees employees
Jun 04, 2023
Unimpressive Claims Process
Unimpressive Claims Process
Pros
While the coverage Hanover offered was decent, their claims process left much to be desired. It was cumbersome and required a lot of documentation, leading to delays and unnecessary complications.
Cons
The claims process was time-consuming and inefficient.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
K. Anderson
Technology, 8-15 employees employees
Jun 04, 2023
Room for Improvement
Room for Improvement
Pros
Hanover Insurance Companys dedication to customer service shines through. Their diverse portfolio of insurance products caters to various industries, making them a versatile partner. Their commitment to risk management and peace of mind for clients is commendable.
Cons
However, their digital platform and online services need improvement. The user interface isnt the most user-friendly, and some online processes can be confusing.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
7
R. Martinez
Financial Services, 11-20 employees employees
May 16, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Weve been with Hanover Insurance Company for our personal insurance needs, and their wide range of products and services impressed us. From property insurance to renters insurance, they offer comprehensive coverage that gives us peace of mind. The insurance bundles available have made it convenient for us to bundle our policies for added savings.
Cons
However, we wish they provided online quotes. The absence of this feature makes it a bit less convenient when considering new insurance options.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
M. Patel
Family, N/A employees
Apr 22, 2023
Exceptional Service
Exceptional Service
Pros
Hanover Insurance Company stands out with their exceptional service. Their knowledgeable staff guided us through the process of selecting the right insurance coverage for our accounting firm. Their commitment to helping us understand the policies and tailor them to our needs was truly appreciated.
Cons
We have not encountered any downsides to our experience with Hanover Insurance Company.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
L. Martinez
Accounting, 1-10 employees employees
Apr 17, 2023
Disappointing Customer Service
Disappointing Customer Service
Pros
We initially chose Hanover for their reputation, but our experience with their customer service was disappointing. It often took a long time to get responses, and the communication was not as clear as we expected.
Cons
Customer service was lacking, leading to frustration and delays in getting the assistance we needed.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
M. Cooper
Retail, 18-35 employees employees
Apr 09, 2023
Peace of Mind with Professional Liability Coverage
Peace of Mind with Professional Liability Coverage
Pros
Hanovers professional liability insurance protected our boutique business from potential legal claims related to our services. The coverage gave us peace of mind, knowing that we were financially safeguarded against claims of negligence.
Cons
Premiums can be a bit high for small businesses.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
A. Johnson
Retail, 8-15 employees employees
Apr 04, 2023
Reliable Workers Compensation Coverage
Reliable Workers Compensation Coverage
Pros
Hanovers workers compensation insurance offered us the peace of mind we needed to ensure our employees are protected. The claims process was efficient, and they promptly covered medical expenses and lost wages for an injured employee.
Cons
Limited customization options for coverage.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
K. Patel
Healthcare, 50-70 employees employees
Mar 27, 2023
Satisfactory Service
Satisfactory Service
Pros
Hanover Insurance Companys property insurance has provided satisfactory coverage for our hospitality business. Their offerings are diverse and cater to various industries, which is a plus. Their claims process is straightforward and hassle-free.
Cons
However, weve found their customer service to be somewhat inconsistent. There have been instances where communication wasnt as clear as we would have liked.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
P. Lee
Hospitality, 21-50 employees employees
Mar 18, 2023
Lackluster Coverage Options
Lackluster Coverage Options
Pros
We were disappointed with the limited coverage options provided by Hanover. It felt like we had to compromise on certain aspects of our insurance needs due to the lack of flexibility in their offerings.
Cons
The coverage options did not match our diverse business needs, leading to gaps in our insurance protection.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
S. Williams
Professional Services, 5-20 employees employees
Mar 14, 2023
Not Up to Par
Not Up to Par
Pros
The variety of insurance solutions offered by Hanover Insurance Company is notable. They cover a wide range of industries and have potential to provide suitable coverage for businesses.
Cons
Unfortunately, our experience with their claims process has been disappointing. The settlement process took longer than anticipated, and we encountered challenges in getting the necessary information for our claims to be processed efficiently.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
4
S. Patel
Manufacturing, 51-100 employees employees
Mar 04, 2023
Reliable Coverage
Reliable Coverage
Pros
Hanover Insurance Company has provided our manufacturing business with reliable coverage for property damage and loss. Their workers compensation insurance has also been a valuable asset, ensuring that our employees are protected in case of work-related injuries. Their prompt claims handling and support have been greatly appreciated.
Cons
One area where they could improve is in offering more personalized plans for businesses with unique needs. Sometimes, it feels like the policies are more one-size-fits-all.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
L. Thompson
Manufacturing, 21-50 employees employees
Feb 27, 2023
Reliable Partner
Reliable Partner
Pros
Hanover Insurance Company has been a reliable partner for our business. Their excellent customer support stands out, providing prompt assistance whenever we have inquiries or need to file claims. The wide range of insurance products and services they offer caters to our diverse needs, making it convenient to manage our policies in one place.
Cons
One drawback weve encountered is that online quotes are not available. It would be more convenient for us to have the option to receive quotes online for quick comparisons.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
C. Johnson
Small Business, 11-20 employees employees
Feb 14, 2023
Comprehensive Coverage, Professional Service
Comprehensive Coverage, Professional Service
Pros
The Hanover Insurance Company provided us with a comprehensive coverage plan that perfectly aligned with our construction businesss needs. Their team of experts was responsive and guided us through the insurance process with professionalism.
Cons
Premiums can be on the higher side.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
S. Rodriguez
Construction, 20-35 employees employees
Feb 14, 2023
Impressive Coverage and Service
Impressive Coverage and Service
Pros
Hanover Insurance Company has been a breath of fresh air for our business. Their comprehensive coverage options have provided us with the peace of mind we were seeking. The process of obtaining insurance was streamlined and efficient, and their customer service team has been extremely helpful and responsive.
Cons
We have yet to encounter any significant drawbacks in our experience with Hanover Insurance Company.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
E. Johnson
Technology, 11-20 employees employees
Feb 09, 2023
Reliable Workers Compensation Coverage
Reliable Workers Compensation Coverage
Pros
Hanovers workers compensation coverage provided our construction company with the protection we needed for our workforce. Their efficient claims handling ensured that our injured employees received timely support.
Cons
Communication regarding policy updates could be more proactive.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
A. Ramirez
Construction, 30-50 employees employees
Jan 19, 2023
Disappointing Experience
Disappointing Experience
Pros
While Hanover Insurance Company offers a range of insurance products, our experience with their customer service has been less than satisfactory. They do have a variety of coverage options available, which could potentially meet different needs.
Cons
The biggest drawback has been their lack of responsiveness. It often takes multiple follow-ups to get a clear answer or resolution to our queries. This has resulted in frustration and delays in our insurance matters.
Ease of use
6
Value for money
4
Customer Support
6
Functionality
6
M. Davis
Consulting, 11-20 employees employees
Jan 13, 2023