Overall Rating
3.4
15 Reviews
Rating Distribution
5
(3)
4
(3)
3
(6)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.4
15 Reviews
Rating Distribution
5
(3)
4
(3)
3
(6)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Industry
Provider Size
Time Used
Comprehensive and Convenient
Comprehensive and Convenient
Pros
TechWise Innovations has benefited greatly from Liberty Mutuals offerings, particularly their comprehensive renters insurance. Its given us the flexibility to protect our assets while allowing room for growth. The digital platform is user-friendly, making policy management and claims filing hassle-free.
Cons
While their services are commendable, some parts of their claims process could be streamlined for faster resolution.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
M. Harris
Technology , 20-50 employees employees
Aug 24, 2023
Reliable Coverage for Our Business
Reliable Coverage for Our Business
Pros
As the CFO of Elite Enterprises, I have found Liberty Mutual Insurance to be a solid choice for our insurance needs. Their tailored solutions for businesses, including professional liability and cyber liability insurance, have given us peace of mind knowing that were covered in case of unforeseen events.
Cons
The pricing can be a bit higher compared to some competitors, but the quality of coverage and their excellent customer service make up for it.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
J. Thompson
Business Services, 50-100 employees employees
Aug 09, 2023
Solid Coverage for Our Clinic
Solid Coverage for Our Clinic
Pros
As the administrator of HealthWell Clinic, I appreciate Liberty Mutuals offerings for small businesses like ours. Their small business insurance package has allowed us to focus on patient care without worrying about unforeseen liabilities. Their customer support is responsive and helpful.
Cons
While the coverage is good overall, the pricing could be more competitive, especially for healthcare providers.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
E. Williams
Healthcare , 10-20 employees employees
Jul 27, 2023
Reliable Car Insurance Coverage
Reliable Car Insurance Coverage
Pros
As a fleet manager at CityDrive Transportation, I find Liberty Mutuals car insurance coverage to be comprehensive and reliable. Its crucial for us to have coverage that protects our vehicles and drivers, and Liberty Mutual has consistently delivered on that front.
Cons
The claims process, while functional, could benefit from more streamlined communication between the adjusters and our company.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
D. Campbell
Transportation , 100+ employees employees
Jul 17, 2023
Peace of Mind for Pet Owners
Peace of Mind for Pet Owners
Pros
At Bloomwell Co., we appreciate Liberty Mutuals commitment to our furry companions through their pet insurance coverage. Its been a relief to know that our employees can provide the best care for their pets without the financial burden of unexpected medical expenses.
Cons
The pricing can be a bit steep for small businesses, which might make it challenging for some employees to enroll.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
M. Rodriguez
Retail , 10-20 employees employees
Jul 02, 2023
Mixed Experience
Mixed Experience
Pros
Liberty Mutual offers a wide array of insurance options for businesses, which is beneficial for a small business like ours. Weve had positive interactions with their customer service team, who have been responsive and informative.
Cons
However, there have been instances where our coverage didnt fully align with our needs, resulting in some complications.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
D. Miller
Automotive , 5-10 employees employees
May 27, 2023
Room for Improvement
Room for Improvement
Pros
As a restaurant owner, I opted for Liberty Mutuals commercial insurance to protect against potential risks. While their coverage is decent, there have been instances where I felt some additional aspects of the restaurant business could have been more comprehensively covered.
Cons
The coverage lacks a bit in terms of specific industry needs, and the claims process could be more transparent.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
S. Martin
Food and Beverage , 10-20 employees employees
May 14, 2023
Efficient Claims Process
Efficient Claims Process
Pros
Naviga Realty has been using Liberty Mutual for our homeowners insurance needs, and weve found their claims process to be impressively efficient. They quickly assessed and addressed the damages caused by a recent storm, helping us get back on track.
Cons
The premiums are a bit higher compared to other providers weve considered, which affects our overall budget.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
J. Lee
Healthcare, 5-10 employees employees
May 04, 2023
Disappointing Experience
Disappointing Experience
Pros
Johnsons Hardware was optimistic about the coverage offered by Liberty Mutual. While some aspects were satisfactory, weve encountered issues with the claims process that left us frustrated.
Cons
The claims process has been slow and lacking in transparency. Our experience has been far from smooth, and we expected more from a reputed insurance company.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
L. Johnson
Retail, 10-20 Emloyees employees
Mar 24, 2023
Adequate Coverage for IT Firm
Adequate Coverage for IT Firm
Pros
As the owner of a tech company, I appreciate Liberty Mutuals understanding of the unique risks in our industry. Their business insurance coverage options have given us the protection we need.
Cons
However, there have been instances of discrepancies in coverage details that required extra clarification.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
K. Patel
Technology , 50-100 Emloyees employees
Mar 18, 2023
Smooth Renters Insurance Process
Smooth Renters Insurance Process
Pros
BloomHealth values the security of our employees personal belongings, and Liberty Mutuals renters insurance has made the process smooth and accessible. The online platform is intuitive and easy to navigate.
Cons
However, the pricing could be more competitive compared to other insurers, especially for businesses offering this benefit to employees.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
R. Carter
Health and Wellness , 20-50 employees employees
Mar 09, 2023
Dependable Partner
Dependable Partner
Pros
Anderson Accounting has found Liberty Mutual Insurance to be a dependable partner in safeguarding our business. Their tailored solutions and proactive approach to risk management have provided us with a sense of security.
Cons
Our experience with Liberty Mutual has been overwhelmingly positive, and we have yet to encounter any significant issues.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
M. Anderson
Financial Services, 10-20 employees employees
Jan 26, 2023
Exceptional Coverage and Service
Exceptional Coverage and Service
Pros
Thompson Tech Solutions has been thoroughly impressed with Liberty Mutual Insurance. Their comprehensive coverage options and responsive customer service have made managing our insurance needs effortless.
Cons
Its challenging to find any significant drawbacks to our experience with Liberty Mutual. They have consistently met and exceeded our expectations.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
S. Thompson
Technology Services, 50-100 employees employees
Jan 17, 2023
Unmet Expectations
Unmet Expectations
Pros
Grand Tours Travel chose Liberty Mutual Insurance with high hopes, given their reputation. Unfortunately, the coverage provided did not meet our specific needs in the travel industry.
Cons
The policies lacked the nuances required to effectively protect against the unique risks faced by our business. This has left us concerned about our overall protection.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
J. Reynolds
Travel and Tourism, 10-20 employees employees
Jan 09, 2023
Underwhelming Service
Underwhelming Service
Pros
As a marketing agency, we looked to Liberty Mutual to provide us with reliable coverage. However, their response time to inquiries and concerns has been slower than expected.
Cons
The lack of timely communication has hindered our ability to make informed decisions about our coverage. We expected more proactive support.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
4
A. Turner
Marketing and Advertising, 20-50 employees employees
Jan 02, 2023
Filters
Comprehensive and Convenient
Comprehensive and Convenient
Pros
TechWise Innovations has benefited greatly from Liberty Mutuals offerings, particularly their comprehensive renters insurance. Its given us the flexibility to protect our assets while allowing room for growth. The digital platform is user-friendly, making policy management and claims filing hassle-free.
Cons
While their services are commendable, some parts of their claims process could be streamlined for faster resolution.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
M. Harris
Technology , 20-50 employees employees
Aug 24, 2023
Reliable Coverage for Our Business
Reliable Coverage for Our Business
Pros
As the CFO of Elite Enterprises, I have found Liberty Mutual Insurance to be a solid choice for our insurance needs. Their tailored solutions for businesses, including professional liability and cyber liability insurance, have given us peace of mind knowing that were covered in case of unforeseen events.
Cons
The pricing can be a bit higher compared to some competitors, but the quality of coverage and their excellent customer service make up for it.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
J. Thompson
Business Services, 50-100 employees employees
Aug 09, 2023
Solid Coverage for Our Clinic
Solid Coverage for Our Clinic
Pros
As the administrator of HealthWell Clinic, I appreciate Liberty Mutuals offerings for small businesses like ours. Their small business insurance package has allowed us to focus on patient care without worrying about unforeseen liabilities. Their customer support is responsive and helpful.
Cons
While the coverage is good overall, the pricing could be more competitive, especially for healthcare providers.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
E. Williams
Healthcare , 10-20 employees employees
Jul 27, 2023
Reliable Car Insurance Coverage
Reliable Car Insurance Coverage
Pros
As a fleet manager at CityDrive Transportation, I find Liberty Mutuals car insurance coverage to be comprehensive and reliable. Its crucial for us to have coverage that protects our vehicles and drivers, and Liberty Mutual has consistently delivered on that front.
Cons
The claims process, while functional, could benefit from more streamlined communication between the adjusters and our company.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
D. Campbell
Transportation , 100+ employees employees
Jul 17, 2023
Peace of Mind for Pet Owners
Peace of Mind for Pet Owners
Pros
At Bloomwell Co., we appreciate Liberty Mutuals commitment to our furry companions through their pet insurance coverage. Its been a relief to know that our employees can provide the best care for their pets without the financial burden of unexpected medical expenses.
Cons
The pricing can be a bit steep for small businesses, which might make it challenging for some employees to enroll.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
M. Rodriguez
Retail , 10-20 employees employees
Jul 02, 2023
Mixed Experience
Mixed Experience
Pros
Liberty Mutual offers a wide array of insurance options for businesses, which is beneficial for a small business like ours. Weve had positive interactions with their customer service team, who have been responsive and informative.
Cons
However, there have been instances where our coverage didnt fully align with our needs, resulting in some complications.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
D. Miller
Automotive , 5-10 employees employees
May 27, 2023
Room for Improvement
Room for Improvement
Pros
As a restaurant owner, I opted for Liberty Mutuals commercial insurance to protect against potential risks. While their coverage is decent, there have been instances where I felt some additional aspects of the restaurant business could have been more comprehensively covered.
Cons
The coverage lacks a bit in terms of specific industry needs, and the claims process could be more transparent.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
S. Martin
Food and Beverage , 10-20 employees employees
May 14, 2023
Efficient Claims Process
Efficient Claims Process
Pros
Naviga Realty has been using Liberty Mutual for our homeowners insurance needs, and weve found their claims process to be impressively efficient. They quickly assessed and addressed the damages caused by a recent storm, helping us get back on track.
Cons
The premiums are a bit higher compared to other providers weve considered, which affects our overall budget.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
J. Lee
Healthcare, 5-10 employees employees
May 04, 2023
Disappointing Experience
Disappointing Experience
Pros
Johnsons Hardware was optimistic about the coverage offered by Liberty Mutual. While some aspects were satisfactory, weve encountered issues with the claims process that left us frustrated.
Cons
The claims process has been slow and lacking in transparency. Our experience has been far from smooth, and we expected more from a reputed insurance company.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
L. Johnson
Retail, 10-20 Emloyees employees
Mar 24, 2023
Adequate Coverage for IT Firm
Adequate Coverage for IT Firm
Pros
As the owner of a tech company, I appreciate Liberty Mutuals understanding of the unique risks in our industry. Their business insurance coverage options have given us the protection we need.
Cons
However, there have been instances of discrepancies in coverage details that required extra clarification.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
K. Patel
Technology , 50-100 Emloyees employees
Mar 18, 2023
Smooth Renters Insurance Process
Smooth Renters Insurance Process
Pros
BloomHealth values the security of our employees personal belongings, and Liberty Mutuals renters insurance has made the process smooth and accessible. The online platform is intuitive and easy to navigate.
Cons
However, the pricing could be more competitive compared to other insurers, especially for businesses offering this benefit to employees.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
R. Carter
Health and Wellness , 20-50 employees employees
Mar 09, 2023
Dependable Partner
Dependable Partner
Pros
Anderson Accounting has found Liberty Mutual Insurance to be a dependable partner in safeguarding our business. Their tailored solutions and proactive approach to risk management have provided us with a sense of security.
Cons
Our experience with Liberty Mutual has been overwhelmingly positive, and we have yet to encounter any significant issues.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
M. Anderson
Financial Services, 10-20 employees employees
Jan 26, 2023
Exceptional Coverage and Service
Exceptional Coverage and Service
Pros
Thompson Tech Solutions has been thoroughly impressed with Liberty Mutual Insurance. Their comprehensive coverage options and responsive customer service have made managing our insurance needs effortless.
Cons
Its challenging to find any significant drawbacks to our experience with Liberty Mutual. They have consistently met and exceeded our expectations.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
S. Thompson
Technology Services, 50-100 employees employees
Jan 17, 2023
Unmet Expectations
Unmet Expectations
Pros
Grand Tours Travel chose Liberty Mutual Insurance with high hopes, given their reputation. Unfortunately, the coverage provided did not meet our specific needs in the travel industry.
Cons
The policies lacked the nuances required to effectively protect against the unique risks faced by our business. This has left us concerned about our overall protection.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
J. Reynolds
Travel and Tourism, 10-20 employees employees
Jan 09, 2023
Underwhelming Service
Underwhelming Service
Pros
As a marketing agency, we looked to Liberty Mutual to provide us with reliable coverage. However, their response time to inquiries and concerns has been slower than expected.
Cons
The lack of timely communication has hindered our ability to make informed decisions about our coverage. We expected more proactive support.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
4
A. Turner
Marketing and Advertising, 20-50 employees employees
Jan 02, 2023