Overall Rating
3.6
14 Reviews
Rating Distribution
5
(1)
4
(10)
3
(0)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
3.6
14 Reviews
Rating Distribution
5
(1)
4
(10)
3
(0)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Filters
Industry
Provider Size
Time Used
Peace of Mind for Business Owners
Peace of Mind for Business Owners
Pros
Patel Grocery Store has found Travelers Insurance INC. to be a valuable partner in providing peace of mind. Their coverage options for small businesses are extensive and have given us the confidence to navigate potential risks.
Cons
While the customer service team is generally helpful, response times during peak hours could be improved.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
M. Patel
Retail , 1-5 employees employees
Aug 01, 2023
Limited Catering Coverage
Limited Catering Coverage
Pros
Patel Restaurant Group found Travelers Insurance INC.s catering coverage to be limited and not well-suited for our needs. The lack of customization options left us exposed to potential risks.
Cons
The online portal for policy management was cumbersome to navigate, and accessing necessary documents often proved to be time-consuming.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
R. Patel
Food Services , 20-50 employees employees
Jun 19, 2023
Valuable Partnership
Valuable Partnership
Pros
Travelers Insurance INC. has become a valuable partner for Hernandez Construction. Their tailored solutions for the construction industry have helped us manage risks effectively and focus on delivering quality projects.
Cons
The policy renewal process could be more streamlined, as it currently involves multiple steps and documentation.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
S. Hernandez
Construction, 20-50 employees employees
Jun 13, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Thompson & Co. has been impressed with the comprehensive coverage options provided by Travelers Insurance INC. Their policies address a wide range of risks, ensuring that our business is protected against potential disruptions.
Cons
The initial process of determining the right coverage for our business was a bit confusing, and we would appreciate clearer guidance during that phase.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
K. Thompson
Professional Services , 20-50 employees employees
Jun 09, 2023
Disappointing Coverage
Disappointing Coverage
Pros
Johnson Marketing Agency experienced disappointment with Travelers Insurance INC.s coverage options. The policies lacked the flexibility needed for our industry and failed to address key marketing-related risks.
Cons
The claims process proved to be challenging, with multiple documents required and delays in resolution, causing unnecessary stress and disruption.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
5
M. Johnson
Marketing and Advertising , 10-20 employees employees
May 14, 2023
Holistic Coverage
Holistic Coverage
Pros
Miller Real Estate appreciates the holistic coverage options provided by Travelers Insurance INC. Their policies address various aspects of our business, from property protection to liability coverage, ensuring comprehensive protection.
Cons
While the claims process is generally straightforward, having a dedicated claims representative assigned to our account could streamline communication during critical times.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
L. Miller
Real Estate, 10-20 employees employees
May 06, 2023
Mediocre Experience
Mediocre Experience
Pros
Davis IT Solutions found Travelers Insurance INC.s offerings to be mediocre at best. While they do provide insurance services, the lack of specialization for the tech industry left us underwhelmed.
Cons
The communication with the customer support team was often slow, and the policy terms were not explained clearly, leading to confusion and frustration.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
C. Davis
Information Technology , 5-10 employees employees
Apr 27, 2023
Efficient Claims Process
Efficient Claims Process
Pros
Rodriguez Auto Body Shop has benefited from Travelers Insurance INC.s efficient claims settlement process. In times of unexpected accidents, their prompt response and clear communication have helped us get back on track quickly.
Cons
While the claims process is generally smooth, some additional transparency in terms of the assessment of repair costs could be beneficial.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
J. Rodriguez
Automotive Services , 5-10 employees employees
Apr 24, 2023
Responsive Support
Responsive Support
Pros
Brown Hospitality values Travelers Insurance INC.s responsive customer support. Whenever we have questions or need assistance, their team is readily available to provide guidance and solutions.
Cons
While the online portal is user-friendly, integrating more self-service features for policy management could enhance the overall experience.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
E. Brown
Hospitality , 10-20 employees employees
Apr 01, 2023
Tailored Solutions
Tailored Solutions
Pros
Travelers Insurance INC. offers tailored solutions that fit the unique needs of Nguyen Manufacturing. Their understanding of the manufacturing industry ensures that we have the right coverage to protect against operational risks.
Cons
The policy documents are comprehensive, which is good, but they could benefit from visual aids or summaries to make key points more accessible.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
D. Nguyen
Manufacturing, 50-100 Empolyees employees
Mar 18, 2023
Reliable Insurance Partner
Reliable Insurance Partner
Pros
As a business owner, I have found Travelers Insurance INC. to be a reliable insurance partner. Their industry-specific expertise and tailored coverage options have provided us with the protection and peace of mind we need to operate confidently.
Cons
The complexity of insurance policies can sometimes be overwhelming, and it would be helpful if the documentation were presented in a more simplified manner.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
A. Williams
Consulting Services , 10-20 employees employees
Mar 14, 2023
Essential Coverage
Essential Coverage
Pros
Martinez Healthcare appreciates the essential coverage provided by Travelers Insurance INC. Their tailored policies for the healthcare industry have helped us protect our patients, staff, and assets effectively.
Cons
While the claims process is generally smooth, more frequent updates during the assessment and settlement phases would be helpful.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
P. Martinez
Healthcare , 50-100 employees employees
Mar 11, 2023
Comprehensive Risk Management
Comprehensive Risk Management
Pros
Lee Financial Group values Travelers Insurance INC.s comprehensive risk management solutions. Their advisory services and resources have been instrumental in identifying potential risks and implementing effective strategies.
Cons
The initial process of policy selection and customization could be made more intuitive for new clients.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
G. Lee
Financial Services , 20-50 Empolyees employees
Feb 24, 2023
Industry Expertise
Industry Expertise
Pros
Wilson Energy Solutions benefits from Travelers Insurance INC.s industry expertise in the energy sector. Their coverage options are well-suited to the unique challenges of our industry, providing valuable protection.
Cons
The policy documentation could benefit from more clarity in terms of coverage limits and exclusions for specific scenarios.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
R. Wilson
Energy and Renewable , 5-10 employees employees
Jan 17, 2023
Filters
Peace of Mind for Business Owners
Peace of Mind for Business Owners
Pros
Patel Grocery Store has found Travelers Insurance INC. to be a valuable partner in providing peace of mind. Their coverage options for small businesses are extensive and have given us the confidence to navigate potential risks.
Cons
While the customer service team is generally helpful, response times during peak hours could be improved.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
M. Patel
Retail , 1-5 employees employees
Aug 01, 2023
Limited Catering Coverage
Limited Catering Coverage
Pros
Patel Restaurant Group found Travelers Insurance INC.s catering coverage to be limited and not well-suited for our needs. The lack of customization options left us exposed to potential risks.
Cons
The online portal for policy management was cumbersome to navigate, and accessing necessary documents often proved to be time-consuming.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
R. Patel
Food Services , 20-50 employees employees
Jun 19, 2023
Valuable Partnership
Valuable Partnership
Pros
Travelers Insurance INC. has become a valuable partner for Hernandez Construction. Their tailored solutions for the construction industry have helped us manage risks effectively and focus on delivering quality projects.
Cons
The policy renewal process could be more streamlined, as it currently involves multiple steps and documentation.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
S. Hernandez
Construction, 20-50 employees employees
Jun 13, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
Thompson & Co. has been impressed with the comprehensive coverage options provided by Travelers Insurance INC. Their policies address a wide range of risks, ensuring that our business is protected against potential disruptions.
Cons
The initial process of determining the right coverage for our business was a bit confusing, and we would appreciate clearer guidance during that phase.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
K. Thompson
Professional Services , 20-50 employees employees
Jun 09, 2023
Disappointing Coverage
Disappointing Coverage
Pros
Johnson Marketing Agency experienced disappointment with Travelers Insurance INC.s coverage options. The policies lacked the flexibility needed for our industry and failed to address key marketing-related risks.
Cons
The claims process proved to be challenging, with multiple documents required and delays in resolution, causing unnecessary stress and disruption.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
5
M. Johnson
Marketing and Advertising , 10-20 employees employees
May 14, 2023
Holistic Coverage
Holistic Coverage
Pros
Miller Real Estate appreciates the holistic coverage options provided by Travelers Insurance INC. Their policies address various aspects of our business, from property protection to liability coverage, ensuring comprehensive protection.
Cons
While the claims process is generally straightforward, having a dedicated claims representative assigned to our account could streamline communication during critical times.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
L. Miller
Real Estate, 10-20 employees employees
May 06, 2023
Mediocre Experience
Mediocre Experience
Pros
Davis IT Solutions found Travelers Insurance INC.s offerings to be mediocre at best. While they do provide insurance services, the lack of specialization for the tech industry left us underwhelmed.
Cons
The communication with the customer support team was often slow, and the policy terms were not explained clearly, leading to confusion and frustration.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
C. Davis
Information Technology , 5-10 employees employees
Apr 27, 2023
Efficient Claims Process
Efficient Claims Process
Pros
Rodriguez Auto Body Shop has benefited from Travelers Insurance INC.s efficient claims settlement process. In times of unexpected accidents, their prompt response and clear communication have helped us get back on track quickly.
Cons
While the claims process is generally smooth, some additional transparency in terms of the assessment of repair costs could be beneficial.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
J. Rodriguez
Automotive Services , 5-10 employees employees
Apr 24, 2023
Responsive Support
Responsive Support
Pros
Brown Hospitality values Travelers Insurance INC.s responsive customer support. Whenever we have questions or need assistance, their team is readily available to provide guidance and solutions.
Cons
While the online portal is user-friendly, integrating more self-service features for policy management could enhance the overall experience.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
E. Brown
Hospitality , 10-20 employees employees
Apr 01, 2023
Tailored Solutions
Tailored Solutions
Pros
Travelers Insurance INC. offers tailored solutions that fit the unique needs of Nguyen Manufacturing. Their understanding of the manufacturing industry ensures that we have the right coverage to protect against operational risks.
Cons
The policy documents are comprehensive, which is good, but they could benefit from visual aids or summaries to make key points more accessible.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
D. Nguyen
Manufacturing, 50-100 Empolyees employees
Mar 18, 2023
Reliable Insurance Partner
Reliable Insurance Partner
Pros
As a business owner, I have found Travelers Insurance INC. to be a reliable insurance partner. Their industry-specific expertise and tailored coverage options have provided us with the protection and peace of mind we need to operate confidently.
Cons
The complexity of insurance policies can sometimes be overwhelming, and it would be helpful if the documentation were presented in a more simplified manner.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
A. Williams
Consulting Services , 10-20 employees employees
Mar 14, 2023
Essential Coverage
Essential Coverage
Pros
Martinez Healthcare appreciates the essential coverage provided by Travelers Insurance INC. Their tailored policies for the healthcare industry have helped us protect our patients, staff, and assets effectively.
Cons
While the claims process is generally smooth, more frequent updates during the assessment and settlement phases would be helpful.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
P. Martinez
Healthcare , 50-100 employees employees
Mar 11, 2023
Comprehensive Risk Management
Comprehensive Risk Management
Pros
Lee Financial Group values Travelers Insurance INC.s comprehensive risk management solutions. Their advisory services and resources have been instrumental in identifying potential risks and implementing effective strategies.
Cons
The initial process of policy selection and customization could be made more intuitive for new clients.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
G. Lee
Financial Services , 20-50 Empolyees employees
Feb 24, 2023
Industry Expertise
Industry Expertise
Pros
Wilson Energy Solutions benefits from Travelers Insurance INC.s industry expertise in the energy sector. Their coverage options are well-suited to the unique challenges of our industry, providing valuable protection.
Cons
The policy documentation could benefit from more clarity in terms of coverage limits and exclusions for specific scenarios.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
R. Wilson
Energy and Renewable , 5-10 employees employees
Jan 17, 2023