Overall Rating
4.6
25 Reviews
Rating Distribution
5
(19)
4
(4)
3
(1)
2
(1)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
25 Reviews
Rating Distribution
5
(19)
4
(4)
3
(1)
2
(1)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Convergence gets an A+!
Convergence gets an A+!
Pros
I have to say, the service and support here are top-notch. It is incredibly user-friendly and intuitive.
Cons
I'd appreciate more flexibility for customization to add a creative touch.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teri
Construction, 500+ employees
More than a year
Jul 25, 2019
Food Production Manufacturer in Grand Rapids
Food Production Manufacturer in Grand Rapids
Pros
In my opinion, the biggest advantage of Convergence is their outstanding customer attention and responsiveness. From the initial training to ongoing support, even with a time difference, they are always available and helpful. We never feel neglected or left to figure things out on our own.
Cons
There are a couple of minor issues that could use improvement, like the system slowing down after a certain number of entries. Also, it would be helpful if the selected activity in Credit Wizard would stay put instead of needing to be searched for again. These are minor inconveniences, though, not deal-breakers.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Curt
Food Production, 500+ employees
More than a year
Jul 19, 2019
Building a safety program
Building a safety program
Pros
Being able to upload and customize content based on specific job requirements, along with integrating it with our HR system, is a huge plus.
Cons
My biggest regret was opting for self-paced learning to operate the system. I realize now that face-to-face training would ensure I get the most out of it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Eric
Consumer Goods, 51-100 employees
Less than 6 months
Jul 15, 2019
The year after launch
The year after launch
Pros
I find the best part of the product to be the people behind it. The support they offer surpasses any other in the industry. I can easily access answers or set up a quick Zoom meeting for assistance. What's great is that I never feel like I am burdening them; they're always attentive and receptive. What's even better is that they listen to feedback.
Cons
What frustrates me most about the software is the multitude of options available for our company. I am eager to align everything according to our needs, but the process feels too drawn out for my liking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Machinery, 500+ employees
More than a year
Jul 13, 2019
The perfect fit for training
The perfect fit for training
Pros
Managing classes, tracking grades, and rolling out new programs could not be easier with this system.
Cons
Reminders would be a great addition, especially since users tend to go long periods without logging in. It is easy to forget tasks without them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
Jul 11, 2019
Safety Courses - YES!
Safety Courses - YES!
Pros
I really appreciated the variety of safety courses available and how easy they were to navigate and follow.
Cons
navigating the admin side feels like a chore. Despite my experience with various LMSs, this one has been challenging to figure out on my own. I reckon it is mainly the terminology that is throwing me off.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Jill
Warehousing, 101-500 employees
Less than 6 months
Jul 09, 2019
Training was helpful and the additional day was a great benefit for our staff.
Training was helpful and the additional day was a great benefit for our staff.
Pros
Navigation is a breeze, and whenever there is an issue, everyone is helpful, and the resolution time is commendable.
Cons
A calendar function would be incredibly helpful for displaying our training schedule more efficiently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Machinery, 500+ employees
Less than 6 months
Apr 21, 2018
Very friendly, informed staff makes Convergence the best!
Very friendly, informed staff makes Convergence the best!
Pros
Having been involved in implementing the training and being an administrator myself, I can attest to how easily navigable the entire system is. The response time to queries is remarkable, and the staff is both responsive and knowledgeable. Regular updates via email keep us informed about new classes.
Cons
Honestly, nothing major. More Spanish classes would be useful, but they are steadily adding them. Our Convergence contact keeps us well-informed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
Apr 02, 2018
The courses are applicable to our industry. The website navigation is easy.
The courses are applicable to our industry. The website navigation is easy.
Pros
The system's ease of navigation is crucial; if it is difficult for employees to use, they will be less inclined to take the courses.
Cons
We could benefit from more driving courses. Convergence is doing a good job adding new courses, but there's always room for more.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Scott
Machinery, 500+ employees
More than a year
Apr 01, 2018
Great system. Great Support.
Great system. Great Support.
Pros
This system is a breath of fresh air for both administrators and end-users. Compared to clunkier systems I have used before, it eliminates many frustrations.
Cons
Additional notification/report settings and parameters would be handy, like running exception reports targeted at specific supervisors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Not Specified, N/A employees
More than a year
Apr 01, 2018
The entire staff is great and always helpful even with the smallest of concerns
The entire staff is great and always helpful even with the smallest of concerns
Pros
Importing documents and managing user assignments, especially through bulk editing, is seamless.
Cons
Customizing reports hasn't been entirely smooth. I'd like to see more options on the manage users screen for both new and existing employees.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Zoinyer
Food Production, 500+ employees
More than a year
Mar 06, 2018
When I took over as LMS administrator, I had no one to train me. Your awesome support team helped!
When I took over as LMS administrator, I had no one to train me. Your awesome support team helped!
Pros
The ease of uploading content, generating reports, sending reminders, and tracking progress is impressive. The variety of training options is extensive, but what sets this software apart is the exceptional support team.
Cons
It would streamline things if quizzes were automatically linked to uploaded content, and if there were fewer steps involved in certain processes.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
10
Cindy
Oil & Energy, 101-500 employees
More than a year
Mar 04, 2018
Very user friendly and intuitive ...
Very user friendly and intuitive ...
Pros
The ability to assign courses from the Convergence Training Library and create custom content for our training page is invaluable. Generating reports is straightforward, and they can be automated or produced on-demand for auditing purposes.
Cons
It would be great to have the ability to customize a few of the reports to suit our needs better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Automotive, 500+ employees
More than a year
Mar 03, 2018
Value the application - wish I was more of a power user
Value the application - wish I was more of a power user
Pros
As someone who has worked closely with Convergence, I must say the design, performance, and customer service are excellent. Having an IT professional on our team helps, but the customer service representatives still go above and beyond, especially during upgrades.
Cons
I have not encountered any major issues; I just need to dedicate more time to maintaining our system as intended. It is challenging with the constant turnover in our organization.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Catherine
Not Specified, N/A employees
More than a year
Mar 01, 2018
Highly Recommend
Highly Recommend
Pros
What stands out for me with the Convergence LMS is its user-friendly interface and robust tracking capabilities.
Cons
Some drawbacks I have noticed include limited storage options, occasional slow connection speeds, and the absence of reports for line-by-line qualification items. It would also be beneficial to have timelines for tasklist training.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bobbie Lee
Not Specified, N/A employees
More than a year
Dec 08, 2017
Great LMS
Great LMS
Pros
Accessing training is easy, there is a good range of topics including mining-specific ones, and tracking training time is straightforward.
Cons
Printing certificates can be needlessly complicated; it should be simpler.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Not Specified, N/A employees
More than a year
Dec 05, 2017
Great LMS that is easy to use
Great LMS that is easy to use
Pros
Convergence offers quality information, and their system is both easy to use and understand for our employees.
Cons
The reporting features of the learning management system could be improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Not Specified, N/A employees
More than a year
Oct 13, 2017
The LMS is a very functional system at a reasonable cost.
The LMS is a very functional system at a reasonable cost.
Pros
It is simple, straightforward, and meets the needs of large organizations for OSHA training compliance.
Cons
Some of the administrative mechanisms for assignment feel clunky.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Jacob
Not Specified, N/A employees
More than a year
Aug 16, 2017
The LMS is a very well running program and Convergence provides really good support.
The LMS is a very well running program and Convergence provides really good support.
Pros
The low problem rate and flexibility of the LMS make it a breeze to manage.
Cons
The report options and results view are somewhat limited, and the bulk versus individual assignments tool can be confusing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Not Specified, N/A employees
More than a year
Aug 15, 2017
Convergence Safety and LMS
Convergence Safety and LMS
Pros
The safety features of the LMS have been instrumental in kickstarting our organization's training efforts. The ease of use, cost-effectiveness, and outstanding service from Convergence make it one of the best experiences I have had in over 20 years in Learning and Development.
Cons
More options on the manage users screen for new and existing employees would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Not Specified, N/A employees
More than a year
Mar 27, 2017
Good product impeccable customer service.
Good product impeccable customer service.
Pros
The product offers a wide range of options and is quite powerful.
Cons
Designing new content types and overlays has been tedious and difficult; it feels like writing a book just to use it.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Brian
Paper & Forest Products, N/A employees
More than a year
Dec 18, 2016
Convergence LMS
Convergence LMS
Pros
As a user, I find the Convergence LMS fantastic, it is easy to navigate and intuitive. While there have been a few bugs as an administrator, the company has been quick to respond and provide solutions.
Cons
Despite the difficulty, I believe it's just a matter of getting accustomed to the terminology.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Amy
Not Specified, N/A employees
Free Trial
Dec 17, 2016
Great tool
Great tool
Pros
This LMS has simplified many training administrative tasks for us, from assignment to reporting. The implementation process was smooth, and they provided support every step of the way. The pros include informative admin training, a user-friendly interface, customizable reminders, and access to a wide range of training modules. If I had to point out any downsides, it would be the limited bulk editing capabilities and the inability to create custom reports, though these are more like nice-to-have features.
Cons
I am considering opting for face-to-face training to ensure I am fully maximizing the system's potential.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paula
Industrial Automation, 51-100 employees
More than a year
Dec 14, 2016
Convergence MMU
Convergence MMU
Pros
While the interface could be more intuitive, it is still manageable; I just wish certain administrative tasks required fewer steps.
Cons
Certain aspects are more complicated than necessary.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
Angela
Not Specified, N/A employees
Free Trial
Dec 02, 2016
Convergence LMS Paving the Way Forward for CBC
Convergence LMS Paving the Way Forward for CBC
Pros
Convergence Training has been instrumental in meeting our company's basic training tracking needs. They have been responsive to our requests for improvements and updates, and we are confident in meeting regulatory requirements with their help.
Cons
There are minor inconveniences, but nothing major.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sidney
Not Specified, N/A employees
Free Trial
Dec 01, 2016
Filters
Convergence gets an A+!
Convergence gets an A+!
Pros
I have to say, the service and support here are top-notch. It is incredibly user-friendly and intuitive.
Cons
I'd appreciate more flexibility for customization to add a creative touch.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teri
Construction, 500+ employees
More than a year
Jul 25, 2019
Food Production Manufacturer in Grand Rapids
Food Production Manufacturer in Grand Rapids
Pros
In my opinion, the biggest advantage of Convergence is their outstanding customer attention and responsiveness. From the initial training to ongoing support, even with a time difference, they are always available and helpful. We never feel neglected or left to figure things out on our own.
Cons
There are a couple of minor issues that could use improvement, like the system slowing down after a certain number of entries. Also, it would be helpful if the selected activity in Credit Wizard would stay put instead of needing to be searched for again. These are minor inconveniences, though, not deal-breakers.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Curt
Food Production, 500+ employees
More than a year
Jul 19, 2019
Building a safety program
Building a safety program
Pros
Being able to upload and customize content based on specific job requirements, along with integrating it with our HR system, is a huge plus.
Cons
My biggest regret was opting for self-paced learning to operate the system. I realize now that face-to-face training would ensure I get the most out of it.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Eric
Consumer Goods, 51-100 employees
Less than 6 months
Jul 15, 2019
The year after launch
The year after launch
Pros
I find the best part of the product to be the people behind it. The support they offer surpasses any other in the industry. I can easily access answers or set up a quick Zoom meeting for assistance. What's great is that I never feel like I am burdening them; they're always attentive and receptive. What's even better is that they listen to feedback.
Cons
What frustrates me most about the software is the multitude of options available for our company. I am eager to align everything according to our needs, but the process feels too drawn out for my liking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Machinery, 500+ employees
More than a year
Jul 13, 2019
The perfect fit for training
The perfect fit for training
Pros
Managing classes, tracking grades, and rolling out new programs could not be easier with this system.
Cons
Reminders would be a great addition, especially since users tend to go long periods without logging in. It is easy to forget tasks without them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
Jul 11, 2019
Safety Courses - YES!
Safety Courses - YES!
Pros
I really appreciated the variety of safety courses available and how easy they were to navigate and follow.
Cons
navigating the admin side feels like a chore. Despite my experience with various LMSs, this one has been challenging to figure out on my own. I reckon it is mainly the terminology that is throwing me off.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Jill
Warehousing, 101-500 employees
Less than 6 months
Jul 09, 2019
Training was helpful and the additional day was a great benefit for our staff.
Training was helpful and the additional day was a great benefit for our staff.
Pros
Navigation is a breeze, and whenever there is an issue, everyone is helpful, and the resolution time is commendable.
Cons
A calendar function would be incredibly helpful for displaying our training schedule more efficiently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Machinery, 500+ employees
Less than 6 months
Apr 21, 2018
Very friendly, informed staff makes Convergence the best!
Very friendly, informed staff makes Convergence the best!
Pros
Having been involved in implementing the training and being an administrator myself, I can attest to how easily navigable the entire system is. The response time to queries is remarkable, and the staff is both responsive and knowledgeable. Regular updates via email keep us informed about new classes.
Cons
Honestly, nothing major. More Spanish classes would be useful, but they are steadily adding them. Our Convergence contact keeps us well-informed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
Apr 02, 2018
The courses are applicable to our industry. The website navigation is easy.
The courses are applicable to our industry. The website navigation is easy.
Pros
The system's ease of navigation is crucial; if it is difficult for employees to use, they will be less inclined to take the courses.
Cons
We could benefit from more driving courses. Convergence is doing a good job adding new courses, but there's always room for more.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Scott
Machinery, 500+ employees
More than a year
Apr 01, 2018
Great system. Great Support.
Great system. Great Support.
Pros
This system is a breath of fresh air for both administrators and end-users. Compared to clunkier systems I have used before, it eliminates many frustrations.
Cons
Additional notification/report settings and parameters would be handy, like running exception reports targeted at specific supervisors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Not Specified, N/A employees
More than a year
Apr 01, 2018
The entire staff is great and always helpful even with the smallest of concerns
The entire staff is great and always helpful even with the smallest of concerns
Pros
Importing documents and managing user assignments, especially through bulk editing, is seamless.
Cons
Customizing reports hasn't been entirely smooth. I'd like to see more options on the manage users screen for both new and existing employees.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Zoinyer
Food Production, 500+ employees
More than a year
Mar 06, 2018
When I took over as LMS administrator, I had no one to train me. Your awesome support team helped!
When I took over as LMS administrator, I had no one to train me. Your awesome support team helped!
Pros
The ease of uploading content, generating reports, sending reminders, and tracking progress is impressive. The variety of training options is extensive, but what sets this software apart is the exceptional support team.
Cons
It would streamline things if quizzes were automatically linked to uploaded content, and if there were fewer steps involved in certain processes.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
10
Cindy
Oil & Energy, 101-500 employees
More than a year
Mar 04, 2018
Very user friendly and intuitive ...
Very user friendly and intuitive ...
Pros
The ability to assign courses from the Convergence Training Library and create custom content for our training page is invaluable. Generating reports is straightforward, and they can be automated or produced on-demand for auditing purposes.
Cons
It would be great to have the ability to customize a few of the reports to suit our needs better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Automotive, 500+ employees
More than a year
Mar 03, 2018
Value the application - wish I was more of a power user
Value the application - wish I was more of a power user
Pros
As someone who has worked closely with Convergence, I must say the design, performance, and customer service are excellent. Having an IT professional on our team helps, but the customer service representatives still go above and beyond, especially during upgrades.
Cons
I have not encountered any major issues; I just need to dedicate more time to maintaining our system as intended. It is challenging with the constant turnover in our organization.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Catherine
Not Specified, N/A employees
More than a year
Mar 01, 2018
Highly Recommend
Highly Recommend
Pros
What stands out for me with the Convergence LMS is its user-friendly interface and robust tracking capabilities.
Cons
Some drawbacks I have noticed include limited storage options, occasional slow connection speeds, and the absence of reports for line-by-line qualification items. It would also be beneficial to have timelines for tasklist training.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bobbie Lee
Not Specified, N/A employees
More than a year
Dec 08, 2017
Great LMS
Great LMS
Pros
Accessing training is easy, there is a good range of topics including mining-specific ones, and tracking training time is straightforward.
Cons
Printing certificates can be needlessly complicated; it should be simpler.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Not Specified, N/A employees
More than a year
Dec 05, 2017
Great LMS that is easy to use
Great LMS that is easy to use
Pros
Convergence offers quality information, and their system is both easy to use and understand for our employees.
Cons
The reporting features of the learning management system could be improved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Not Specified, N/A employees
More than a year
Oct 13, 2017
The LMS is a very functional system at a reasonable cost.
The LMS is a very functional system at a reasonable cost.
Pros
It is simple, straightforward, and meets the needs of large organizations for OSHA training compliance.
Cons
Some of the administrative mechanisms for assignment feel clunky.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Jacob
Not Specified, N/A employees
More than a year
Aug 16, 2017
The LMS is a very well running program and Convergence provides really good support.
The LMS is a very well running program and Convergence provides really good support.
Pros
The low problem rate and flexibility of the LMS make it a breeze to manage.
Cons
The report options and results view are somewhat limited, and the bulk versus individual assignments tool can be confusing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Not Specified, N/A employees
More than a year
Aug 15, 2017
Convergence Safety and LMS
Convergence Safety and LMS
Pros
The safety features of the LMS have been instrumental in kickstarting our organization's training efforts. The ease of use, cost-effectiveness, and outstanding service from Convergence make it one of the best experiences I have had in over 20 years in Learning and Development.
Cons
More options on the manage users screen for new and existing employees would be appreciated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Not Specified, N/A employees
More than a year
Mar 27, 2017
Good product impeccable customer service.
Good product impeccable customer service.
Pros
The product offers a wide range of options and is quite powerful.
Cons
Designing new content types and overlays has been tedious and difficult; it feels like writing a book just to use it.
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Brian
Paper & Forest Products, N/A employees
More than a year
Dec 18, 2016
Convergence LMS
Convergence LMS
Pros
As a user, I find the Convergence LMS fantastic, it is easy to navigate and intuitive. While there have been a few bugs as an administrator, the company has been quick to respond and provide solutions.
Cons
Despite the difficulty, I believe it's just a matter of getting accustomed to the terminology.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Amy
Not Specified, N/A employees
Free Trial
Dec 17, 2016
Great tool
Great tool
Pros
This LMS has simplified many training administrative tasks for us, from assignment to reporting. The implementation process was smooth, and they provided support every step of the way. The pros include informative admin training, a user-friendly interface, customizable reminders, and access to a wide range of training modules. If I had to point out any downsides, it would be the limited bulk editing capabilities and the inability to create custom reports, though these are more like nice-to-have features.
Cons
I am considering opting for face-to-face training to ensure I am fully maximizing the system's potential.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paula
Industrial Automation, 51-100 employees
More than a year
Dec 14, 2016
Convergence MMU
Convergence MMU
Pros
While the interface could be more intuitive, it is still manageable; I just wish certain administrative tasks required fewer steps.
Cons
Certain aspects are more complicated than necessary.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
Angela
Not Specified, N/A employees
Free Trial
Dec 02, 2016
Convergence LMS Paving the Way Forward for CBC
Convergence LMS Paving the Way Forward for CBC
Pros
Convergence Training has been instrumental in meeting our company's basic training tracking needs. They have been responsive to our requests for improvements and updates, and we are confident in meeting regulatory requirements with their help.
Cons
There are minor inconveniences, but nothing major.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sidney
Not Specified, N/A employees
Free Trial
Dec 01, 2016