Overall Rating
4.6
10 Reviews
Rating Distribution
5
(7)
4
(2)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
10 Reviews
Rating Distribution
5
(7)
4
(2)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
ACE works.
ACE works.
Pros
The interface is very likeable, its streamlined but follows a logical flow where I can quickly access every necessary detail.
Cons
A module that considers asset management deployment and calibration/PM scheduling requirements would be a valuable addition. Although it's configurable, new administrators may not immediately realize this, as the LMS system and document/project components are more noticeable.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Matt
Pharmaceuticals, 101-500 employees
Less than 6 months
Feb 09, 2023
Very Intuitive Software Platform for document management in Pharma Industry
Very Intuitive Software Platform for document management in Pharma Industry
Pros
ACE was incredibly user friendly and allowed me to maintain detailed and accurate records of activities and quality control test results. It's an intuitive software for entering data into relevant data management systems. Additionally, it proved to be very helpful for tracking and analyzing data as needed. I could easily work remotely, compile data, and provide timely data summaries to management.
Cons
If a mistake occurs during a test, it would be helpful if the ACE system provided predefined options, including an "other" option, to select the possible reasons instead of manually entering an explanation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zhussipbek
Pharmaceuticals, 51-100 employees
Less than a year
Mar 11, 2021
ACE
ACE
Pros
It's a cost effective choice and ideal for small companies venturing into eQMS implementation for the first time. It works wonders for companies seeking an eDMS solution.
Cons
The more advanced eQMS features, beyond document control, such as the audit module, could benefit from improvement. It would be great to have more customization options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Adrienne
Biotechnology, 51-100 employees
Less than 6 months
Oct 15, 2020
ACE in a GMP environment
ACE in a GMP environment
Pros
Dashboards are easy to navigate, providing direct status updates on documents and workflows. The software is cloud-based.
Cons
Configuring workflows to meet full GMP requirements is complex. For example, it took numerous attempts to set up a workflow that ensures one action cannot be completed before another, or allowing users to change due dates. In a GMP environment, this is crucial, and ACE's configuration in that aspect is challenging. Our system is not yet fully GMP compliant in this regard.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 51-100 employees
Less than a year
May 19, 2019
ACE is the Best....Period.
ACE is the Best....Period.
Pros
ACE is undeniably the most customizable EMS platform available. It becomes the go-to system for reliability, efficiency, speedy access to information, knowledge preservation, document management, SOP development, and numerous other industry-specific activities.
Cons
There isn't anything I dislike about ACE.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Apr 21, 2019
Highly Recommend this Software
Highly Recommend this Software
Pros
It offers effortless customization and can be utilized for any QSM in any industry.
Cons
The feature I like the least, but would greatly appreciate having, is the ability to drag and drop when creating workflows instead of relying on variables.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia K.
Pharmaceuticals, 500+ employees
More than a year
Apr 02, 2019
ACE Implementation and Features
ACE Implementation and Features
Pros
ACE is a highly adaptable SaaS application with excellent user interfaces, features and response time. It offers a wide range of configurable attributes, making it extremely flexible. ACE boasts robust collaborative functions, including chat functionality, group chat with custom-defined groups and history, easy record creation and transition, data capture capabilities, document repository, configurable workflows, Live Scribe and saved Scribe notes feature, user-friendly dashboard, strong analytics reporting with export functionality, step-wise configurable in-app and email notifications, task alerts, role-based access restrictions and permissions, audit trail, and API. The implementation team is knowledgeable and responsive.
Cons
Regarding product implementation, the process requires substantial improvements. The team would benefit from having a dedicated Business Analyst for each implementation, as well as a professional technical writer and solution architect. Communication and project management within the team need significant improvements. The company should publish a product roadmap and establish a process for gathering product improvement suggestions from clients. In terms of ACE itself, the tool is excellent but there are some fundamental improvements needed such as robust PDF rendition capabilities, a customization dashboard for company branding, customization of system notifications to include company branding and remove ACE branding, alerts for group chat, intuitive record creation and a parent-child relational database structure, and more configurable permissions for Scribe functionality.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
5
Jency
Pharmaceuticals, 500+ employees
Less than 6 months
Apr 01, 2019
A relatively simple QMS system to use
A relatively simple QMS system to use
Pros
This QMS gives the impression of a form-based system where users input information into designated fields. It's quite user-friendly when the required information is clearly requested. Document links are available, and it's a web-based software with relatively fast response times after clicking the "submit" button. It takes approximately 1-2 months of daily usage to become familiar with the software. It is specifically tailored for QMS and QMS-related activities.
Cons
Certain functions like specific document searches, can be challenging for new users. It would be helpful to have a drop-down quick help box instead of navigating through the Help Section, which can be overwhelming with a large amount of information to search through. The drop-down menu currently only displays document IDs, but it would be beneficial if it also showed part of the document title to facilitate selection.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than a year
Apr 01, 2019
ACE Pros and Cons
ACE Pros and Cons
Pros
ACE software serves as a comprehensive solution for maintaining, modifying, and issuing controlled copies of various types of documents. It includes an audit trail feature. ACE facilitates transactions similar to SAP, including work orders and change controls, making processes easier. It also keeps track of deviations and CAPAs, allowing for easy attachment as child records to the Master Batch record (MBR) since they are all within the same platform. ACE simplifies the inventory process by keeping records of purchase orders, raw material specifications, and associated certificates for materials and equipment. Additionally, ACE enables the execution of User Required specs, Functional Required specs, Risk Assessments, and System Impact Assessments on systems through its user-friendly workflow and interface.
Cons
ACE can serve as a Dropbox like tool for storing all project related documents, but implementing this functionality successfully would require a different workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Faizan
Pharmaceuticals, 500+ employees
More than a year
Apr 01, 2019
A really solid SaaS Quality Management System
A really solid SaaS Quality Management System
Pros
The user interface is simple, uncluttered, and effortless to navigate. The seamless integration of document control makes the software highly deployable, and its cost is reasonable compared to competitors like Sparta System's TrackWise(TM), Oracle Agile(TM), MasterControl(TM), Documentum(TM), and OpenText(TM). The fact that it operates on the cloud as software-as-a-service helps alleviate common system administration issues experienced with other systems. Another aspect I appreciate is that it comes pre-validated, saving us from the time-consuming and costly process of hiring validation consultants.
Cons
While the software is relatively new compared to its competitors I don't consider this to be a significant disadvantage.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
August
Pharmaceuticals, 11-50 employees
Less than a year
Aug 03, 2016
Filters
ACE works.
ACE works.
Pros
The interface is very likeable, its streamlined but follows a logical flow where I can quickly access every necessary detail.
Cons
A module that considers asset management deployment and calibration/PM scheduling requirements would be a valuable addition. Although it's configurable, new administrators may not immediately realize this, as the LMS system and document/project components are more noticeable.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Matt
Pharmaceuticals, 101-500 employees
Less than 6 months
Feb 09, 2023
Very Intuitive Software Platform for document management in Pharma Industry
Very Intuitive Software Platform for document management in Pharma Industry
Pros
ACE was incredibly user friendly and allowed me to maintain detailed and accurate records of activities and quality control test results. It's an intuitive software for entering data into relevant data management systems. Additionally, it proved to be very helpful for tracking and analyzing data as needed. I could easily work remotely, compile data, and provide timely data summaries to management.
Cons
If a mistake occurs during a test, it would be helpful if the ACE system provided predefined options, including an "other" option, to select the possible reasons instead of manually entering an explanation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zhussipbek
Pharmaceuticals, 51-100 employees
Less than a year
Mar 11, 2021
ACE
ACE
Pros
It's a cost effective choice and ideal for small companies venturing into eQMS implementation for the first time. It works wonders for companies seeking an eDMS solution.
Cons
The more advanced eQMS features, beyond document control, such as the audit module, could benefit from improvement. It would be great to have more customization options.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Adrienne
Biotechnology, 51-100 employees
Less than 6 months
Oct 15, 2020
ACE in a GMP environment
ACE in a GMP environment
Pros
Dashboards are easy to navigate, providing direct status updates on documents and workflows. The software is cloud-based.
Cons
Configuring workflows to meet full GMP requirements is complex. For example, it took numerous attempts to set up a workflow that ensures one action cannot be completed before another, or allowing users to change due dates. In a GMP environment, this is crucial, and ACE's configuration in that aspect is challenging. Our system is not yet fully GMP compliant in this regard.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 51-100 employees
Less than a year
May 19, 2019
ACE is the Best....Period.
ACE is the Best....Period.
Pros
ACE is undeniably the most customizable EMS platform available. It becomes the go-to system for reliability, efficiency, speedy access to information, knowledge preservation, document management, SOP development, and numerous other industry-specific activities.
Cons
There isn't anything I dislike about ACE.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Apr 21, 2019
Highly Recommend this Software
Highly Recommend this Software
Pros
It offers effortless customization and can be utilized for any QSM in any industry.
Cons
The feature I like the least, but would greatly appreciate having, is the ability to drag and drop when creating workflows instead of relying on variables.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia K.
Pharmaceuticals, 500+ employees
More than a year
Apr 02, 2019
ACE Implementation and Features
ACE Implementation and Features
Pros
ACE is a highly adaptable SaaS application with excellent user interfaces, features and response time. It offers a wide range of configurable attributes, making it extremely flexible. ACE boasts robust collaborative functions, including chat functionality, group chat with custom-defined groups and history, easy record creation and transition, data capture capabilities, document repository, configurable workflows, Live Scribe and saved Scribe notes feature, user-friendly dashboard, strong analytics reporting with export functionality, step-wise configurable in-app and email notifications, task alerts, role-based access restrictions and permissions, audit trail, and API. The implementation team is knowledgeable and responsive.
Cons
Regarding product implementation, the process requires substantial improvements. The team would benefit from having a dedicated Business Analyst for each implementation, as well as a professional technical writer and solution architect. Communication and project management within the team need significant improvements. The company should publish a product roadmap and establish a process for gathering product improvement suggestions from clients. In terms of ACE itself, the tool is excellent but there are some fundamental improvements needed such as robust PDF rendition capabilities, a customization dashboard for company branding, customization of system notifications to include company branding and remove ACE branding, alerts for group chat, intuitive record creation and a parent-child relational database structure, and more configurable permissions for Scribe functionality.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
5
Jency
Pharmaceuticals, 500+ employees
Less than 6 months
Apr 01, 2019
A relatively simple QMS system to use
A relatively simple QMS system to use
Pros
This QMS gives the impression of a form-based system where users input information into designated fields. It's quite user-friendly when the required information is clearly requested. Document links are available, and it's a web-based software with relatively fast response times after clicking the "submit" button. It takes approximately 1-2 months of daily usage to become familiar with the software. It is specifically tailored for QMS and QMS-related activities.
Cons
Certain functions like specific document searches, can be challenging for new users. It would be helpful to have a drop-down quick help box instead of navigating through the Help Section, which can be overwhelming with a large amount of information to search through. The drop-down menu currently only displays document IDs, but it would be beneficial if it also showed part of the document title to facilitate selection.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than a year
Apr 01, 2019
ACE Pros and Cons
ACE Pros and Cons
Pros
ACE software serves as a comprehensive solution for maintaining, modifying, and issuing controlled copies of various types of documents. It includes an audit trail feature. ACE facilitates transactions similar to SAP, including work orders and change controls, making processes easier. It also keeps track of deviations and CAPAs, allowing for easy attachment as child records to the Master Batch record (MBR) since they are all within the same platform. ACE simplifies the inventory process by keeping records of purchase orders, raw material specifications, and associated certificates for materials and equipment. Additionally, ACE enables the execution of User Required specs, Functional Required specs, Risk Assessments, and System Impact Assessments on systems through its user-friendly workflow and interface.
Cons
ACE can serve as a Dropbox like tool for storing all project related documents, but implementing this functionality successfully would require a different workflow.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Faizan
Pharmaceuticals, 500+ employees
More than a year
Apr 01, 2019
A really solid SaaS Quality Management System
A really solid SaaS Quality Management System
Pros
The user interface is simple, uncluttered, and effortless to navigate. The seamless integration of document control makes the software highly deployable, and its cost is reasonable compared to competitors like Sparta System's TrackWise(TM), Oracle Agile(TM), MasterControl(TM), Documentum(TM), and OpenText(TM). The fact that it operates on the cloud as software-as-a-service helps alleviate common system administration issues experienced with other systems. Another aspect I appreciate is that it comes pre-validated, saving us from the time-consuming and costly process of hiring validation consultants.
Cons
While the software is relatively new compared to its competitors I don't consider this to be a significant disadvantage.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
August
Pharmaceuticals, 11-50 employees
Less than a year
Aug 03, 2016