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Overall Rating

3.9

11 Reviews

Rating Distribution

5

star

(3)

4

star

(6)

3

star

(1)

2

star

(0)

1

star

(1)

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

filter

Filters

Just great
Pros

I have had a great experience with customer support.

Cons

Slightly tricky to use.

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

Randy

HR, 2-10 employees employees

Oct 14, 2020

We love it
Pros

Its whole system of sending emails to customers is excellent. We love how it publishes our reviews to the website automatically.

Cons

Slightly overpriced because there are other cheaper substitutes available.

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

Jeff

Contributor, 11-50 employees employees

Oct 13, 2020

Dont waste your money
Pros

You can easily convert product reviews into a site review with the help of Yotpo.

Cons

Customer support is so bad. No issues are ever resolved. They remove features whenever they feel like.

Ease of use

3

Value for money

4

Customer Support

2

Functionality

4

Sina K

CEO, 11-50 employees employees

Jul 24, 2020

Love this software!
Pros

Yotpo has the best customer staff. We havent had any serious issues but when we had even a little problem, the staff was right there to help.

Cons

I dont really find anything negative to say about Yotpo. It is good software.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Gussie W

Search Marketing Specialist, 11-50 employees employees

Jul 03, 2020

Amazing software
Pros

We love yotpo. It offers some exceptional product isolation so that we dont cross paths.

Cons

it requires some deep training for staff.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Juniper H

Marketing Assistant, 501-1,000 employees employees

Jun 17, 2020

Love it
Pros

Their customer service is honestly so helpful and friendly.

Cons

A few features are missing.

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

Gussie

Search Marketing Specialist, 11-50 employees employees

Dec 11, 2019

I would highly recommend this software
Pros

The staff is so well trained and the software has everything that you need.

Cons

No serious issues.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

10

Brenn S

eCommerce & Digital Marketing Manager, 11-50 employees employees

Nov 26, 2019

User friendly
Pros

Yotpo was very easy to set up and understand. Their training staff is outstanding. 100 percent of the tools it offers.

Cons

Its a great deal. I wouldnt choose any other software.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

Jackie D

Owner & MD, 11-50 employees employees

Jun 24, 2019

Good software
Pros

The best thing about Yotpo is that its super easy to use and manage. The staff is very friendly and helpful

Cons

I would like this software to offer a little more customization.

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

Wayne M

President/CEO, 11-50 employees employees

Jun 20, 2019

Exceptional
Pros

The customer support is so good. We saw major improvements in clinical efficiency. Very simple to use and manage.

Cons

I wish navigation was a little more intuitive.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Nichole

Marketing Director, 11-50 employees employees

Jun 18, 2019

Can do better
Pros

Yes, it does have some very nice and useful features.

Cons

The software is quite tricky to use which means help is required. Customer support is not very responsive.

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

Renee

manager, 11-50 employees employees

Dec 28, 2018