softwareCherwell Service Management
15 Reviews
Businesses struggle with IT service management complexities, escalating issues, and operational inefficiencies. Cherwell Software delivers a codeless, cloud-based ITSM solution for streamlined customization, service automation, asset management, and real-time insights. Ideal for defense, healthcare, education, retail, and logistics sectors. Explore Cherwell's tailored solutions today.
Cherwell Service Management Specifications
Time Tracking
Task Management
Reporting
Budget Management
What Is Cherwell Software?
Overview
Cherwell software, now known as Ivanti, is a cloud-based information technology service management solution for businesses of all sizes and industries. It offers several features and capabilities to help organizations improve their IT service delivery, manage their IT assets, and optimize their operations.
Furthermore, the platform is designed to solve the changing and growing demands in IT service management. Businesses can easily deliver service management from the cloud, automate workflows, and enhance the management of their software and hardware assets. It also provides insights to help organizations optimize their operations with IT Operations Management (ITOM) insights.
What Is Cherwell Software Best For?
Cherwell service desk software is popular for its codeless configuration, which allows businesses to easily customize the platform to meet their particular needs without requiring any programming knowledge. It makes it easy for organizations to adapt the solution as their needs change over time.
Cherwell Pricing
The vendor offers the following four Cherwell pricing plans:
- ITSM Professional – Custom pricing
- ITSM Enterprise – Custom pricing
- ITSM Premium – Custom pricing
- ITSM Enterprise Premium – Custom pricing
Cherwell Software Integrations
Cherwell integrates with various third-party applications, including:
- Salesforce Chatter
- Lansweeper
- Avaya
- Atrium Discovery and Dependency Mapping (ADDM)
- Microsoft Outlook
How Does Cherwell Software Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in to the Cherwell platform using your credentials
- Use the service request feature to automate and upgrade your service and support processes
- Consolidate your hardware and software license, usage, and inventory data to manage IT investments
- Optimize your software and hardware assets for better utilization
- Gain insights to optimize your operations with ITOM insights
- Extend your Cherwell environment with mApp solutions available in the marketplace
Who Is Cherwell Software For?
Cherwell software is used by organizations of all sizes in the following niches, departments, and sectors:
- Department of defense
- Healthcare
- Education
- Retail
- Logistics
Is Cherwell Software Right For You?
Are you looking for a powerful and flexible IT service management solution that can help you improve your IT service delivery, manage your IT assets, and optimize your operations? Cherwell software might be the right choice.
Cherwell takes security seriously and uses industry-standard tools, processes, and testing by third-party vendors to ensure security hardening for its platform. It is also scalable and can be sized according to records, users, or locations. Moreover, the software offers various add-ons, allowing businesses to easily extend their capabilities with merge-able applications (mApps).
Want to learn more about Cherwell software? Call us at (661) 384 7070, and we will help you make an informed decision.
Cherwell Service Management Features
Cherwell allows businesses to automate and upgrade their service and support processes, enhancing problem-management capabilities. It helps improve service delivery and reduce costs by streamlining workflows, reducing manual effort, and increasing efficiency.
The software provides an IT self-service portal that allows users to submit and fulfill requests, report issues, check status, and remediate incidents, enabling seamless project tracking. Cherwell improves the user experience by providing a convenient and easy-to-use interface for accessing IT services. It also reduces the workload of IT teams by allowing users to resolve common issues independently.
This feature gives businesses real-time visibility into their IT operations. The software helps organizations make data-driven decisions by providing actionable insights into key performance indicators. It also allows corporations to track their progress and identify areas for improvement.
The platform supports multi-sourcing service integration, allowing organizations to integrate multiple service providers into a single platform. It helps corporations manage their service delivery effectively by providing a centralized view of all services and enabling seamless provider collaboration.
Businesses can centrally manage their configuration items and visualize relationships using this functionality. Cherwell software helps them improve their IT operations by providing a comprehensive view of their infrastructure and enabling proactive management of changes.
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Pros and Cons of Cherwell Service Management
Pros
- User-friendly interface and service experiences
- The IT asset management feature streamlines asset tracking and optimization
- Streamlined service automation enables efficient handling of service requests
- Real-time Insights for informed decision-making
Cons
- Limited out-of-box features
- Integration complexity, according to some Cherwell reviews
- Initial setup can be time-consuming
Cherwell Service Management Pricing
ITSM Professional
View Price
What's Included
Service Delivery
Incident Management
Change Management
Request Management
Event Management
Configuration Management
Knowledge Management
ITSM Enterprise
View Price
What's Included
ITSM Professional + ITSM Enterprise features
HR Service Management
Facilities Service Management
Project Management
Portfolio Management
Governance, Risk & Compliance
ITSM Premium
View Price
What's Included
ITSM Professional + Premium features
AI guided ITSM
Proactive Service Management
Digital Experience Focus (DEX)
ITSM Enterprise Premium
View Price
What's Included
ITSM Enterprise Premium features
ITSM Professional features
ITSM Enterprise features
ITSM Premium features
Cherwell Service Management Reviews
Overall Rating
3.9
15 Reviews
Rating Distribution
5
(6)
4
(5)
3
(1)
2
(2)
1
(1)
Share your experience
Overall Rating
3.9
15 Reviews
Rating Distribution
5
6
4
5
3
1
2
2
1
1
Share your experience
Frequently Asked Questions
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