Overall Rating
4.7
18 Reviews
Rating Distribution
5
(12)
4
(6)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Overall Rating
4.7
18 Reviews
Rating Distribution
5
(12)
4
(6)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Filters
Industry
Provider Size
Time Used
100% Satisfaction
100% Satisfaction
Pros
As our employees transitioned to a hybrid work schedule, we needed a transparent way to track who was in the office and when. This was key for collaboration and safety purposes. Maptician does it for us
Cons
I am hoping for a feature that allows programming a repeating schedule. This is something that isn�t present yet. Also since I have a fixed weekly schedule, it would be convenient to block the calendar for a amount of time instead of doing it daily.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Kelly
Civil Engineering, 51-100 employees
Less than 6 months
Apr 18, 2022
Maptician
Maptician
Pros
I love how effortless it is to create and edit maps. The ability to customize individual office spaces and seating charts really sets this product apart.
Cons
I would love to see additional desk and cubicle designs. it would be fantastic. and will go a step further by allowing reservations for cars and parking spots would elevate this product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jon
Telecommunications, 500+ employees
Less than a year
Apr 17, 2022
If you have hybrid or traveling employees Maptician will make your facilities planning much easier
If you have hybrid or traveling employees Maptician will make your facilities planning much easier
Pros
Setting up the product was not a problem at all. thanks to its seamless integration with Microsoft Azure. The Maptician team efficiently converted our office drawings into a usable format at a reasonable cost. Moreover my success manager has been excellent at keeping us informed about new features.
Cons
I would like to say that it will be great if Maptician had user and admin documentation, along with change logs that outline new features as they become available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than a year
Apr 14, 2022
Great Software!
Great Software!
Pros
The integration with Outlook is fantastic. Whenever a reservation is made employees receive a calendar invite. It is convenient to receive a link for the Pre-Screen survey and we can assign specific seats to employees.
Cons
I am fairly new to the software and still struggling a bit with the Assignments and Map Editor features.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Aida
Non-Profit Organization Management, 11-50 employees
Less than 6 months
Feb 25, 2022
Maptician
Maptician
Pros
Integrating this product into our business has proved to be very beneficial. Especially with our employees on a hybrid schedule and limited space. The ability to reserve workspaces has greatly improved efficiency and productivity.
Cons
It would be convenient to have a feature where you can schedule recurring workdays instead of manually doing it every week. Additionally a diagram explaining the different seat types would be helpful as it can sometimes be confusing. Apart from that the service is easy to use especially on mobile devices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tiffany
Non-Profit Organization Management, 11-50 employees
Less than 6 months
Feb 23, 2022
Terrific Product and Terrific Team
Terrific Product and Terrific Team
Pros
Maptician is a great product with top-notch customer support. The long-term impact is clearly visible. Kudos to the Maptician team!
Cons
I couldn't find any cons with the product or Maptician. It has been a great experience overall.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeff
Information Technology and Services, 11-50 employees
Less than 6 months
Feb 21, 2022
Maptician is a great space management tool, easy to setup and use
Maptician is a great space management tool, easy to setup and use
Pros
The setup was fast, customer support was great and both administrators and end users find it easy to use.
Cons
Having a dedicated mobile app with support for local notifications would be valuable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carlos
Information Technology and Services, 500+ employees
Less than 6 months
Feb 13, 2022
Useful Software for Post Pandemic World
Useful Software for Post Pandemic World
Pros
As an admin for this software in our company, I sometimes find myself navigating to the wrong section. However once I locate the correct section and get the hang of it, it proves to be useful.
Cons
The analytics and reports can be a bit confusing.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Elizabeth
Logistics and Supply Chain, 51-100 employees
Less than 6 months
Dec 11, 2021
Excellent product with a solid support team.
Excellent product with a solid support team.
Pros
There are too many advantages to list but some notable ones include the user-friendly interface, the mobile version for quick check-ins and the API connection to our Key-Card system for accurate presence reporting.
Cons
I don't have any major cons to mention. It would be nice if we could set a default dashboard for all users based on their access group.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert
Law Practice, 101-500 employees
Less than 6 months
Dec 09, 2021
Maptician Review
Maptician Review
Pros
Maptician is a reliable and scalable product that consistently delivers outstanding results. Their service and support are exceptional.
Cons
The Map Editor object library could be more detailed
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dimitri
Telecommunications, 51-100 employees
Less than 6 months
Nov 21, 2021
Maptician Implementation
Maptician Implementation
Pros
Working with the entire Maptician team has been outstanding. We chose their product to manage our office utilization during the COVID pandemic and it perfectly fulfilled our needs. From training to map creation and implementation, my experience was flawless. And I must say our decision to commit to this platform was the right one.
Cons
The main issue I have is that some features are hard to find. While I can perform most tasks I need, navigating to the right page isn't always as easy as it should be.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Alan
Computer Software, 101-500 employees
Less than a year
Nov 19, 2021
Awesome Features
Awesome Features
Pros
I absolutely loved all the mapping features. We utilized them to create our fire exit plan and various other things.
Cons
I found the permissions confusing to some extent when applying them to users.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 51-100 employees
Less than a year
Nov 15, 2021
Hannah B - Accion Maptician Review
Hannah B - Accion Maptician Review
Pros
Maptician is impressively simple and easy to use. Having a site map of our office and access to staff photos showing where everyone is seated is fantastic. The searchable Directory/Occupants tab allows easy access to contact and user information, even for remote or dispersed colleagues. The "Bulletins" function for company wide announcements is also greatly appreciated. From an administrative standpoint, being able to preset the site layout for our staff minimizes confusion and streamlines functionality, especially during implementation.
Cons
One challenge with the software is when maps accidentally become locked and inaccessible to others. In our office, multiple administrators were designated and there was a day when I accidentally locked a map without closing it properly. As a result, the other admins couldn't make edits while I was away. However any minor issues I encountered were quickly resolved with the help of the Maptician support team.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Non-Profit Organization Management, 51-100 employees
Less than 6 months
Oct 02, 2021
Good product for the value
Good product for the value
Pros
Maptician is an affordable, intuitive and user friendly tool. The single sign-on feature makes it easy for our staff to use. Since adopting a hoteling office model our team members appreciate being able to see colleagues photos and know where they have reserved workspaces for the day. The customer support provided exceptional assistance in setting up the software according to our organization's specific needs, such as customizing the COVID pre screen visitor survey and modifying floor plans. Whenever our administrative team needed help, the customer support team was responsive and eager to assist.
Cons
Maptician can sometimes have bugs but the support team is always quick in addressing them. Certain functionalities like Outlook calendar integration could be smoother.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melissa
Financial Services, 51-100 employees
Less than a year
Oct 01, 2021
Very Personable - Great customer service!
Very Personable - Great customer service!
Pros
One thing I like to mention very firstly is that the Maptician teams dedication to our success is priceless. During the pandemic they supported us throughout the entire process, from map build out to implementing social distancing measures. They were very much open to brainstorming and even incorporated some of our recommendations to enhance their platform. If we ever encountered any issues, Maptician quickly resolved them. As we haven't faced many issues till this date but I believe if we ever encountered one the Maptician team will help us efficiently without stepping back.
Cons
Integrating Maptician with G-suite would surely make administrative tasks easier. Pulling reports can be confusing at times and a more intuitive data export option would be appreciated.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Nicole
Banking, 51-100 employees
Less than a year
Feb 06, 2021
All-in on Maptician
All-in on Maptician
Pros
Maptician is very user friendly. Even though in the beginning you have to take training however once you do it becomes easy to use in no time. The Assignments and Map Editor sections of the application provide powerful features like social distancing halos, flexible seating schedules and scenarios. One of the best aspects of Maptician is its to-scale maps which are essential for proper distancing halos. The clean cut look of the application is visually appealing and complements its robust feature set.
Cons
Two areas that could be improved/enhanced come to mind are as followed. First, regarding reporting, having the option to download more drilldown dashboard reports to Excel would be ideal. Secondly in the Map Editor it would be helpful if lines could snap into exact right angles (e.g., 45, 90, 180, 270, and 360 degrees). But the good thing is that Maptician has been quick to make improvements whenever we suggest enhancements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stewart
Information Technology and Services, 500+ employees
Less than a year
Feb 03, 2021
Nothing but positives with Maptician
Nothing but positives with Maptician
Pros
Implementing Maptician was a simple task. The software is intuitive for end users to find and reserve desks for hoteling and the design aspect makes it simple to match our floor layouts.
Cons
The shortcuts are designed for Windows keyboards but not Mac it is something that puts me in the minority. That is my only "complaint" and it is minor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
Feb 01, 2021
Maptician Review
Maptician Review
Pros
As early adopters of Maptician we have been pleased with its functionality. It allows us to create a hybrid environment with fixed locations and reservable hoteling stations for various team members.
Cons
We have to learn a lot about the software in the beginning but this is something we expected. So far the software has met our needs. It would be great if we could print a hard copy map for reference.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jan
Accounting, 500+ employees
Less than a year
Feb 01, 2021
Filters
100% Satisfaction
100% Satisfaction
Pros
As our employees transitioned to a hybrid work schedule, we needed a transparent way to track who was in the office and when. This was key for collaboration and safety purposes. Maptician does it for us
Cons
I am hoping for a feature that allows programming a repeating schedule. This is something that isn�t present yet. Also since I have a fixed weekly schedule, it would be convenient to block the calendar for a amount of time instead of doing it daily.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Kelly
Civil Engineering, 51-100 employees
Less than 6 months
Apr 18, 2022
Maptician
Maptician
Pros
I love how effortless it is to create and edit maps. The ability to customize individual office spaces and seating charts really sets this product apart.
Cons
I would love to see additional desk and cubicle designs. it would be fantastic. and will go a step further by allowing reservations for cars and parking spots would elevate this product.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jon
Telecommunications, 500+ employees
Less than a year
Apr 17, 2022
If you have hybrid or traveling employees Maptician will make your facilities planning much easier
If you have hybrid or traveling employees Maptician will make your facilities planning much easier
Pros
Setting up the product was not a problem at all. thanks to its seamless integration with Microsoft Azure. The Maptician team efficiently converted our office drawings into a usable format at a reasonable cost. Moreover my success manager has been excellent at keeping us informed about new features.
Cons
I would like to say that it will be great if Maptician had user and admin documentation, along with change logs that outline new features as they become available.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than a year
Apr 14, 2022
Great Software!
Great Software!
Pros
The integration with Outlook is fantastic. Whenever a reservation is made employees receive a calendar invite. It is convenient to receive a link for the Pre-Screen survey and we can assign specific seats to employees.
Cons
I am fairly new to the software and still struggling a bit with the Assignments and Map Editor features.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Aida
Non-Profit Organization Management, 11-50 employees
Less than 6 months
Feb 25, 2022
Maptician
Maptician
Pros
Integrating this product into our business has proved to be very beneficial. Especially with our employees on a hybrid schedule and limited space. The ability to reserve workspaces has greatly improved efficiency and productivity.
Cons
It would be convenient to have a feature where you can schedule recurring workdays instead of manually doing it every week. Additionally a diagram explaining the different seat types would be helpful as it can sometimes be confusing. Apart from that the service is easy to use especially on mobile devices.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tiffany
Non-Profit Organization Management, 11-50 employees
Less than 6 months
Feb 23, 2022
Terrific Product and Terrific Team
Terrific Product and Terrific Team
Pros
Maptician is a great product with top-notch customer support. The long-term impact is clearly visible. Kudos to the Maptician team!
Cons
I couldn't find any cons with the product or Maptician. It has been a great experience overall.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeff
Information Technology and Services, 11-50 employees
Less than 6 months
Feb 21, 2022
Maptician is a great space management tool, easy to setup and use
Maptician is a great space management tool, easy to setup and use
Pros
The setup was fast, customer support was great and both administrators and end users find it easy to use.
Cons
Having a dedicated mobile app with support for local notifications would be valuable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carlos
Information Technology and Services, 500+ employees
Less than 6 months
Feb 13, 2022
Useful Software for Post Pandemic World
Useful Software for Post Pandemic World
Pros
As an admin for this software in our company, I sometimes find myself navigating to the wrong section. However once I locate the correct section and get the hang of it, it proves to be useful.
Cons
The analytics and reports can be a bit confusing.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Elizabeth
Logistics and Supply Chain, 51-100 employees
Less than 6 months
Dec 11, 2021
Excellent product with a solid support team.
Excellent product with a solid support team.
Pros
There are too many advantages to list but some notable ones include the user-friendly interface, the mobile version for quick check-ins and the API connection to our Key-Card system for accurate presence reporting.
Cons
I don't have any major cons to mention. It would be nice if we could set a default dashboard for all users based on their access group.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert
Law Practice, 101-500 employees
Less than 6 months
Dec 09, 2021
Maptician Review
Maptician Review
Pros
Maptician is a reliable and scalable product that consistently delivers outstanding results. Their service and support are exceptional.
Cons
The Map Editor object library could be more detailed
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dimitri
Telecommunications, 51-100 employees
Less than 6 months
Nov 21, 2021
Maptician Implementation
Maptician Implementation
Pros
Working with the entire Maptician team has been outstanding. We chose their product to manage our office utilization during the COVID pandemic and it perfectly fulfilled our needs. From training to map creation and implementation, my experience was flawless. And I must say our decision to commit to this platform was the right one.
Cons
The main issue I have is that some features are hard to find. While I can perform most tasks I need, navigating to the right page isn't always as easy as it should be.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Alan
Computer Software, 101-500 employees
Less than a year
Nov 19, 2021
Awesome Features
Awesome Features
Pros
I absolutely loved all the mapping features. We utilized them to create our fire exit plan and various other things.
Cons
I found the permissions confusing to some extent when applying them to users.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 51-100 employees
Less than a year
Nov 15, 2021
Hannah B - Accion Maptician Review
Hannah B - Accion Maptician Review
Pros
Maptician is impressively simple and easy to use. Having a site map of our office and access to staff photos showing where everyone is seated is fantastic. The searchable Directory/Occupants tab allows easy access to contact and user information, even for remote or dispersed colleagues. The "Bulletins" function for company wide announcements is also greatly appreciated. From an administrative standpoint, being able to preset the site layout for our staff minimizes confusion and streamlines functionality, especially during implementation.
Cons
One challenge with the software is when maps accidentally become locked and inaccessible to others. In our office, multiple administrators were designated and there was a day when I accidentally locked a map without closing it properly. As a result, the other admins couldn't make edits while I was away. However any minor issues I encountered were quickly resolved with the help of the Maptician support team.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hannah
Non-Profit Organization Management, 51-100 employees
Less than 6 months
Oct 02, 2021
Good product for the value
Good product for the value
Pros
Maptician is an affordable, intuitive and user friendly tool. The single sign-on feature makes it easy for our staff to use. Since adopting a hoteling office model our team members appreciate being able to see colleagues photos and know where they have reserved workspaces for the day. The customer support provided exceptional assistance in setting up the software according to our organization's specific needs, such as customizing the COVID pre screen visitor survey and modifying floor plans. Whenever our administrative team needed help, the customer support team was responsive and eager to assist.
Cons
Maptician can sometimes have bugs but the support team is always quick in addressing them. Certain functionalities like Outlook calendar integration could be smoother.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Melissa
Financial Services, 51-100 employees
Less than a year
Oct 01, 2021
Very Personable - Great customer service!
Very Personable - Great customer service!
Pros
One thing I like to mention very firstly is that the Maptician teams dedication to our success is priceless. During the pandemic they supported us throughout the entire process, from map build out to implementing social distancing measures. They were very much open to brainstorming and even incorporated some of our recommendations to enhance their platform. If we ever encountered any issues, Maptician quickly resolved them. As we haven't faced many issues till this date but I believe if we ever encountered one the Maptician team will help us efficiently without stepping back.
Cons
Integrating Maptician with G-suite would surely make administrative tasks easier. Pulling reports can be confusing at times and a more intuitive data export option would be appreciated.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Nicole
Banking, 51-100 employees
Less than a year
Feb 06, 2021
All-in on Maptician
All-in on Maptician
Pros
Maptician is very user friendly. Even though in the beginning you have to take training however once you do it becomes easy to use in no time. The Assignments and Map Editor sections of the application provide powerful features like social distancing halos, flexible seating schedules and scenarios. One of the best aspects of Maptician is its to-scale maps which are essential for proper distancing halos. The clean cut look of the application is visually appealing and complements its robust feature set.
Cons
Two areas that could be improved/enhanced come to mind are as followed. First, regarding reporting, having the option to download more drilldown dashboard reports to Excel would be ideal. Secondly in the Map Editor it would be helpful if lines could snap into exact right angles (e.g., 45, 90, 180, 270, and 360 degrees). But the good thing is that Maptician has been quick to make improvements whenever we suggest enhancements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stewart
Information Technology and Services, 500+ employees
Less than a year
Feb 03, 2021
Nothing but positives with Maptician
Nothing but positives with Maptician
Pros
Implementing Maptician was a simple task. The software is intuitive for end users to find and reserve desks for hoteling and the design aspect makes it simple to match our floor layouts.
Cons
The shortcuts are designed for Windows keyboards but not Mac it is something that puts me in the minority. That is my only "complaint" and it is minor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
Feb 01, 2021
Maptician Review
Maptician Review
Pros
As early adopters of Maptician we have been pleased with its functionality. It allows us to create a hybrid environment with fixed locations and reservable hoteling stations for various team members.
Cons
We have to learn a lot about the software in the beginning but this is something we expected. So far the software has met our needs. It would be great if we could print a hard copy map for reference.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jan
Accounting, 500+ employees
Less than a year
Feb 01, 2021