OneDesk

Flexible Application with a Strong Feature Set

Pros

As a small but complex organization, OneDesk has exceeded our expectations by addressing almost all of our issues right from the start, which we never anticipated from any off the shelf system.

Cons

We give our users a significant amount of freedom. I am eagerly waiting for more detailed security options to allow for greater differentiation between "regular users" and admins. Fortunately we have already witnessed positive updates in this regard.

A complete project management application

Pros

It is like having two applications combined into one which allows me to manage projects and customers seamlessly through tickets, ensuring efficient customer service.

Cons

The monthly cost is high and communication can be a bit challenging at times.

User review with one year of use

Pros

It feels as if I have two applications integrated into one, allowing me to effectively manage projects and customers using tickets, ensuring a well-organized customer service experience.

Cons

User adjustments are required during upgrades, and the cost especially for small businesses, should be taken into account when comparing it with similar solutions.

Review of about a leading management software

Pros

Its key advantage lies in its ability to consolidate various functionalities into a single software, essentially providing the power of five software solutions in one. This significantly improves workflow and optimizes time usage.

Cons

This software is something that makes you rely on the modifications proposed by OneDesk for our company. However, there are distinct advantages to consider such as regular enhancements and updates that prevent errors and address bugs.

A project management solution

Pros

One of the strong points of the software is the competitive pricing, lower than similar products, coupled with exceptional customer support that resolves issues 99% of the time. Moreover, the customization options offered by OneDesk make it even faster and easier to use.

Cons

Occasionally, the workflow is interrupted by frequent but necessary updates. Additionally, the free version has limited functionality so it is advisable to invest in a plan. Also let me mention that it is cost-effective.

An easy software to work with

Pros

With OneDesk I am able to effortlessly create projects, tasks and track their progress. The ability to automate repetitive tasks and customize workflows is priceless. I truly like the simplicity it offers especially through its user-friendly interfaces and intuitive navigation. Integrating OneDesk with multiple tools like Jira and Zapier further enhances its value. This is an affordable product that perfectly suits startups.

Cons

I haven't been using OneDesk for a very long time. But so far, I haven't come across any issues.

A complete project management software

Pros

OneDesk offers a detailed and wide set of tools and features for efficient task, project and customer interaction management. Its interface is customizable and it integrates seamlessly with various business tools and services.

Cons

The interface can be somewhat complex to navigate.

Simplify Your Work with OneDesk's All-in-One Platform

Pros

The all in one solution provided by OneDesk combines project management and helpdesk functions smoothly. This is something that makes it highly convenient and efficient for teams handling both types of work. The ability to customize workflows, automate processes such as triage, replies, notifications and assignments, streamlines operations and minimizes manual intervention. Additionally, OneDesks has a transparent and simple pricing structure. Last but not least it offers all features across all plans, simplifies cost understanding and enables teams to select the most suitable plan for their requirements.

Cons

Integration with other tools is limited. While OneDesk offers numerous features, its compatibility with other tools that our team uses may be limited. This is something that restrict its usefulness in certain scenarios.

Using as a service desk but unfortunately not the most ideal

Pros

Automated timesheet tracking is available for each ticket. This is something that saves time and effort.

Cons

The monthly price is quite high.

Good solution to combine voice of the customer with product management

Pros

As a first-time user, I found the support provided by OneDesk is very excellent.

Cons

I don't have much to say at the moment. So far I am so happy with this product.