Teramind

Mixed Performance and Lackluster Support

Pros

At times, the software functions properly and even handles billing correctly.

Cons

I frequently encounter glitches in the software on a monthly basis, and there is no reliable support available to address and resolve these issues.

User-Friendly Scheduling, Billing Issues

Pros

The scheduling feature is incredibly user-friendly, making it effortless to add new clients and staff. Additionally, the mobile app is consistently updated.

Cons

Every month, our bill increases without any clear reason or explanation. Sometimes were told its maintenance fees, but the lack of transparency is frustrating and concerning.

Pricing Increase and Poor Customer Support

Pros

Initially, the billing software was good and easy to use. However, after the company raised the pricing for the billing software by 250%, we decided to terminate our relationship with them entirely.

Cons

The customer service representatives never return calls when there are issues with the system. Even after ending our use of their billing system, we have been waiting for over three weeks without any attempt from their side to resolve the problem. The customer service line is unhelpful, and they can never directly resolve any issues. They claim to contact the relevant department, but we never receive any assistance.

Convenient Features with Glitches and Usability Concerns

Pros

The software allows for easy scheduling, billing, and processing of payroll batches within the se platform.

Cons

There are frequent glitches, slow performance, and an overall lack of user-friendliness.

Technical Support and Access Issues

Pros

When the software is accessible, it provides concise and easy-to-use applications for documentation.

Cons

Unfortunately, the company is difficult to reach for technical support. There are persistent issues with accessing the account and completing important documentation in a timely manner.

Tracking Performance and Staffing Efficiency

Pros

The software is easy to use, thanks to its intuitive interface and the availability of various dashboards that help track performance on key measures. The AXXESS care feature is particularly useful for staffing purposes.

Cons

The absence of a functional form creator and electronic signature feature for Home Health is disappointing.

Simple Patient Face Sheet, Easy to Teach

Pros

One of the best features is the patient face sheet module, which simplifies the process of inputting patient information. It is easy to teach and understand, thanks to the step-by-step instructions.

Cons

The software lacks maneuverability and often experiences glitches. Additionally, the step-by-step instructions could be improved to enhance user experience.

Billing System and Customer Support Challenges

Pros

The billing system is easy to use and well-liked by my husband. It provides convenience in managing billing processes.

Cons

Contacting customer service is a frustrating experience, often resulting in long hold times of over an hour. It is a challenge to receive accurate information and get issues resolved promptly.

quick and Easy Documentation

Pros

The software allows for quick and easy documentation, which enhances efficiency in the workflow.

Cons

A minor inconvenience is the need to type information manually each time, without the convenience of a pull-up tab.

Simplicity but Inconsistent Customer Support

Pros

Compared to other software we tried, this one is less complicated and easier to use.

Cons

The customer support staffs troubleshooting of our claims submission issue under PDGM was inconsistent, causing significant delays in our billing process. We received conflicting information from different staff members, leading to frustration and payroll concerns. I have a detailed report of the entire situation for reference.