Overall Rating
4.5
45 Reviews
Rating Distribution
5
(32)
4
(9)
3
(2)
2
(0)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
45 Reviews
Rating Distribution
5
(32)
4
(9)
3
(2)
2
(0)
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Beach Blue Escapia Review
Beach Blue Escapia Review
Pros
Escapia is a great vacation rental management software that caters to all my software needs in the vacation rental industry.
Cons
Unfortunately, Escapia lacks ease of use and has a difficult learning curve. Moreover, during our onboarding years ago, the training provided was incomplete, which we discovered much later during a one-on-one session at Rezfest. Escapia then demanded over $3,000 to fix the issues resulting from inadequate training. Over time, we've self-trained to address these problems and utilize the necessary modules. Additionally, Escapia fails to promptly notify users of system glitches, only admitting to them when issues arise. It would be beneficial to receive timely notifications to avoid wasting hours troubleshooting before contacting support.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ralph
Real Estate, 11-50 employees
More than a year
Nov 01, 2023
Holiday Rental Management
Holiday Rental Management
Pros
The Reservations Dashboard is fantastic. It allows me to efficiently handle my weekly and future bookings. I can easily view the availability of my properties, track current bookings, and identify areas that require my attention.
Cons
Reconciling daily banking and monthly accounts is part of our routine.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michelle
Real Estate, 1-10 employees
Less than a year
Jun 17, 2023
catch up with escapia coach
catch up with escapia coach
Pros
I can manage platform operations and utilize electronic signatures, which makes it convenient.
Cons
The absence of an app for Escapia is a significant drawback, and the system experiences frequent downtime.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Brandi
Real Estate, 11-50 employees
Less than a year
Jun 14, 2023
We love Escapia!
We love Escapia!
Pros
Switching from a spreadsheet and Google Calendar system to Escapia 5 years ago was a game changer for us. We have eliminated double bookings and reduced potential errors with this fully integrated system. The powerful accounting module has fueled the dramatic growth of our business over the past five years.
Cons
The accounting component is complex to use, but we have become proficient at it. I'm unsure if any other full-function accounting software would be simpler, though.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Matthew
Real Estate, 1-10 employees
More than a year
Feb 25, 2023
Solid Property Management Software with Excellent Trust Accounting
Solid Property Management Software with Excellent Trust Accounting
Pros
The trust accounting capabilities in Escapia have significantly improved the speed and accuracy of our month-end accounting procedures. It also provides detailed financial statements for our owners. Additionally, the integration and mapping with Vrbo are exceptional.
Cons
The addition of numerous new features and improvements is exciting. However, in my opinion Escapia sometimes announces them prematurely without providing a solid launch date.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Melanie
Hospitality, 51-100 employees
More than a year
Feb 23, 2023
Vacation Rental Software
Vacation Rental Software
Pros
The software is user friendly, portable, enabling me to access it from anywhere. It is robust enough to handle most aspects of my business and can integrate with various applications and websites.
Cons
Software integration is never straightforward, but this particular process was at least manageable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Real Estate, 11-50 employees
More than a year
Feb 21, 2023
Escapia Review for Vacation Rentals
Escapia Review for Vacation Rentals
Pros
Managing payments and portfolios is relatively simple.
Cons
The login process is arduous, consistently requiring more than one step.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaime
Real Estate, 11-50 employees
Less than a year
Feb 18, 2023
Ecxellent Vacation rental software
Ecxellent Vacation rental software
Pros
The software is easy to use, and it helps me keep track of accounting and reservations seamlessly. It has made significant progress in the last 10 years.
Cons
Customer service is not helpful at all, particularly when setting up the software to streamline VRBO integration. Escapia staff has been of little assistance since we currently manage only 15 vacation rental properties. Small businesses should receive the same level of attention as those with larger VR inventories.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Joy
Real Estate, 11-50 employees
More than a year
Feb 13, 2023
Easy to use even beginner can learn to use quickly
Easy to use even beginner can learn to use quickly
Pros
It's easy to use, and their customer service is prompt and helpful when I reach out for assistance.
Cons
The programs are outdated, but I am pleased with the ongoing updates and what I see for the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara
Real Estate, 1-10 employees
More than a year
Feb 11, 2023
Well worth it
Well worth it
Pros
Escapia is intuitive and user-friendly. The calendar feature is excellent, and entering data for each booking is a breeze.
Cons
The pop up boxes for data entry should be larger.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kiaaina
Real Estate, 1-10 employees
More than a year
Feb 09, 2023
Great sortware
Great sortware
Pros
The software is incredibly user-friendly and efficiently performs the necessary tasks.
Cons
Like most software, there are occasional glitches, but they are easily resolved with customer support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Hospitality, 1-10 employees
More than a year
Jan 21, 2023
Escapia is #1
Escapia is #1
Pros
In my opinion, Escapia is the ultimate software for this industry. It fulfills all my requirements and more.
Cons
I have no complaints. Escapia continues to improve and impress.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vivian
Real Estate, 1-10 employees
More than a year
Jan 19, 2023
Great Overall Product
Great Overall Product
Pros
Escapia not only offers the expected functionality and ease of use but also excels in trust accounting and customer support, which are crucial to us.
Cons
The initial learning period took some time, primarily due to the extensive functionality. However, numerous software upgrades over the years have significantly improved its user-friendliness.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Dan
Real Estate, 1-10 employees
More than a year
Jan 15, 2023
Escapia excellence
Escapia excellence
Pros
Escapia is easy to navigate, and it offers a wide range of reports for tracking various aspects of our business.
Cons
Dealing with the time difference for support can be a mild inconvenience, but it's understandable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Consumer Services, 1-10 employees
More than a year
Jan 03, 2023
Streamlined our Vacation Rentals
Streamlined our Vacation Rentals
Pros
Escapia has streamlined our vacation rental program significantly. It facilitates the entire process, from inputting reservations to online bookings, payment collection, and advertising. It truly covers all our needs.
Cons
Pricing and seasonal aspects can become complex.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffanie
Real Estate, 1-10 employees
More than a year
Jan 02, 2023
Excellent
Excellent
Pros
We love the reporting features and how easy it is to use. Whenever we contact customer support, their response time is excellent. They provide a summary of the assistance provided and often share support articles to help us in the future.
Cons
I wish the integration of AirBNB and VRBO fees into the software was smoother.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lyn
Real Estate, 11-50 employees
Less than a year
Jan 01, 2023
We've used Escapia for 11 years and depend on their excellent support staff to keep things running
We've used Escapia for 11 years and depend on their excellent support staff to keep things running
Pros
The customer support team is available whenever you need and highly supportive. They continually work on improving the software to stay ahead of the competition, which is commendable in today's complex market.
Cons
As the companys bookkeeper, I have always desired a better accounting module. However for reservation management, it works great.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Abby
Hospitality, 11-50 employees
More than a year
Jan 01, 2023
Support system is the best
Support system is the best
Pros
I appreciate being able to reach a real person who promptly assists me with any issues I encounter.
Cons
It can be a bit challenging for new users, but with support, I can resolve any issues.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Tina
Real Estate, 1-10 employees
More than a year
Jan 01, 2023
Escapia just works!
Escapia just works!
Pros
With our businesss unique nuances, Escapia offers the flexibility to adapt to most situations. Having choices is something we appreciate.
Cons
Comparing our vacation rental software (Escapia) with our long term rental software (AppFolio), we have noticed that training and operating in Escapia are more difficult. Unfortunately the system lacks intuitiveness, especially during setup. Setting up a new property, for instance, involves navigating through multiple screens and applications.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Jeremy
Real Estate, 11-50 employees
More than a year
Dec 06, 2022
Fantastic software to use! Support is always very helpful
Fantastic software to use! Support is always very helpful
Pros
The ease of use is remarkable and the training videos are always beneficial.
Cons
The rates manager has significantly improved compared to its previous version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Hospitality, 11-50 employees
More than a year
Dec 04, 2022
Escapia
Escapia
Pros
Escapia is incredibly easy to use, making it simple for me to navigate. The ease of use allows for seamless staff training.
Cons
Personally the program updates are the least enjoyable aspect for me since I'm unable to use the software during that time. However, I must acknowledge that Escapia does an excellent job of scheduling these updates in the late evening or early morning when usage is minimal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor
Hospital & Health Care, 11-50 employees
More than a year
Oct 27, 2022
Best Software Around
Best Software Around
Pros
The ease of use is fantastic and their customer service is top notch!
Cons
Not a single thing. We are extremely satisfied with Escapia Software!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sue Ann
Hospitality, 11-50 employees
More than a year
Oct 16, 2022
Great software that is well established in the vacation rental industry
Great software that is well established in the vacation rental industry
Pros
Trust accounting is crucial to our business and we feel confident knowing that Escapias accounting module is reliable. The integration with other products has been seamless and the layout and functionality of Escapia are intuitive, reducing unnecessary clicking.
Cons
We have no complaints about Escapia.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Hospitality, 1-10 employees
More than a year
Oct 15, 2022
Almost there
Almost there
Pros
We utilize most of Escapia's features. While we have our accounting system for expenses, billing, and owner payouts, Escapia seamlessly complements our operations.
Cons
Escapia has considerable potential for additional functionality, hence the "almost there" sentiment.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Javier
Hospitality, 1-10 employees
More than a year
Oct 13, 2022
Great software for our business!
Great software for our business!
Pros
Setting up and configuring the software was a breeze, and new users quickly get up to speed. Escapia integrates well with various channels for listing postings.
Cons
The webpage within the software is relatively basic and lacks customization options. However, most bookings are made through other linked sites.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Hospitality, 101-500 employees
Less than a year
Oct 08, 2022
Escapia is a staple PMS in the VR industry!
Escapia is a staple PMS in the VR industry!
Pros
I have been using Escapia for more than 8 years now (as of 2022). I particularly love the escrow accounting features combined with the reservation and calendar management. Once you become familiar with the software, Escapia is easy to use and provides numerous options for customization through reports and setups.
Cons
I wish Escapia would integrate with more third-party tech companies and have a more open API feed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Hospitality, 1-10 employees
More than a year
Oct 05, 2022
Thank you Escapia!
Thank you Escapia!
Pros
Whenever I encounter an issue, I can always reach out to someone for assistance. The round-the-clock service is exceptional!
Cons
I'm still a bit perplexed by some accounting aspects, but I'm confident I'll figure it out soon!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelley
Real Estate, 1-10 employees
Less than a year
May 02, 2022
Horrible customer support
Horrible customer support
Pros
Making reservations is a simple task that anyone can accomplish effortlessly.
Cons
It's incredibly challenging to receive assistance when needed. For example, I've encountered a discrepancy of over $60,000 in bank reconciliation, and it's been nearly a week without hearing from anyone.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Cynthia
Hospitality, 11-50 employees
Less than a year
Apr 01, 2022
Excellent PMS but needs modernizing
Excellent PMS but needs modernizing
Pros
The accounting, housekeeping, and work order modules are impeccably designed providing a smooth experience.
Cons
The pricing module is not user-friendly and cumbersome. It lacks a direct connection with Airbnb and doesn't offer a built-in website solution.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Gerardo
Hospitality, 1-10 employees
More than a year
Mar 14, 2022
Best Overall PMS system today
Best Overall PMS system today
Pros
The softwares ease of use and robust functionality make it stand out.
Cons
Reconciliation and the absence of out-of-the-box solutions are significant pain points. Everything needs to be customized.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brian
Hospitality, 11-50 employees
More than a year
Oct 21, 2021
Amazing Software!
Amazing Software!
Pros
The setup and learning process are straightforward, and the reports provided are excellent!
Cons
My experience with the software thus far has been negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Hospitality, 11-50 employees
More than a year
Oct 18, 2021
Great Customer Support and Product
Great Customer Support and Product
Pros
The user friendly interface and responsive customer service make seeking help a hassle-free process.
Cons
Due to its comprehensive nature, the platform requires a significant amount of time to learn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harrison
Hospitality, 11-50 employees
More than a year
Oct 17, 2021
The ONLY software you need for Vacation Rentals!
The ONLY software you need for Vacation Rentals!
Pros
The support we receive from the Escapia team surpasses any other software company we've worked with. Although transitioning from v12 was challenging, the Escapia team ensured our comfort before going live. The new rates manager is exceptional, simplifying the process of setting and adjusting rates. No more juggling multiple windows and rate rules�it's all on one screen.
Cons
We are missing some essential reports that we used in V12 but the Escapia team has been responsive to our requests and is actively working on new reporting features. Transitioning between software companies has its learning curve, but it has been worth it.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Becky
Hospitality, 51-100 employees
Less than a year
Sep 23, 2021
Great Software for Vacation Rental Business
Great Software for Vacation Rental Business
Pros
The implementation staff handled the switch from our old PMS seamlessly, and we're delighted with the decision we made. Integration with VRBO/Homeaway and working with a website host/digital marketing agency that understands our PMS were crucial factors for us.
Cons
The service order module is poorly configured for how we manage our maintenance staff. Our staff cannot enter a task assigned to a specific unit with an associated time duration that can be transferred to an owner statement for charging. The process requires filling out too many fields, which doesn't align with our needs.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Katie
Real Estate, 1-10 employees
More than a year
Jun 13, 2021
A Good Match for our Vacations Rental Management needs!
A Good Match for our Vacations Rental Management needs!
Pros
We are grateful to have a reliable and user friendly software system that offers exceptional customer service support. With nearly 100+ properties to manage, Escapia is a valuable resource for our team to communicate with guests and owners, coordinate housekeeping and maintenance schedules, and set up service orders for external vendors.
Cons
I have no negative feedback about this software. We are extremely satisfied with it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carly
Hospitality, 1-10 employees
More than a year
Mar 25, 2021
Going Beyond a Necessary Evil
Going Beyond a Necessary Evil
Pros
I really like the continuous commitment Escapia has made to improve its software over the past year. The COVID-19 crisis prompted them to take urgent action, recognizing the remote work environment prevalent in the vacation rental industry. The UI changes and business/performance dashboards have significantly enhanced navigation and data interpretation.
Cons
Navigating the unit integration still feels clunky. Fortunately, we don't have an extensive number of third-party apps that require integration, but having a central hub for smoother app navigation would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
John
Hospitality, 11-50 employees
More than a year
Oct 09, 2020
It�s a breeze to check on my vacation rental investment
It�s a breeze to check on my vacation rental investment
Pros
Access to up-to-date information about my vacation rental property investment is just a click away anytime. I can easily track rental activity, compare month to month or year to year and simplify my bookkeeping tasks.
Cons
It provides a comprehensive overview of a property investment's performance without overwhelming with excessive details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Candace
Leisure Travel & Tourism, 1-10 employees
More than a year
May 11, 2020
Run away from this one!
Run away from this one!
Pros
Unfortunately, I haven't had a positive experience with this company and would consider it one of the worst I've dealt with.
Cons
The implementation process was the worst. It took an incredibly long time and the organization was lacking. Considering the $7,000 setup fees, one would expect a much better experience.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Eric
Hospitality, 11-50 employees
Less than 6 months
Apr 15, 2020
Cadillac product
Cadillac product
Pros
Escapia is a powerful tool that greatly benefits our business, and the support they offer is outstanding.
Cons
For us it was simply too costly as a small vacation rental company.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Patricia
Real Estate, 1-10 employees
More than a year
Dec 21, 2019
Great Company
Great Company
Pros
The software is user friendly, visually appealing and provides detailed information. The integration with credit card processing is crucial, and Escapia handles it seamlessly.
Cons
There are some minor quirks not worth mentioning, but overall, it's a decent software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Matthew
Hospitality, 1-10 employees
Less than a year
Dec 19, 2019
Medicore Software In A Sea Of Mediocrity
Medicore Software In A Sea Of Mediocrity
Pros
Escapia strives to be an all in one solution, with direct integration with HomeAway/VRBO and excellent customer support. The team is clearly dedicated to making improvements, although it can sometimes feel like pushing a dinosaur up a hill.
Cons
The software feels disjointed, almost like a Frankenstein's creation, with poorly connected modules. Its lack of an open API limits integration with other systems. Overall, the software is outdated, and while improvements are on the horizon, they are slow to come. Patience wears thin in the meantime.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
5
Anonymous
N/A, 1-10 employees
Less than a year
Dec 02, 2019
Very Strong System, But Outdated and Clunky
Very Strong System, But Outdated and Clunky
Pros
The booking engine is robust and Escapia is a well established software that consistently performs its core functions. It has reliable API connections with all the necessary suppliers and offers trust accounting capabilities.
Cons
Its an outdated system with minimal updates in the past four years. The reporting and rate engines are frustrating to use, and there are several idiosyncrasies that make training and utilization challenging. The inability to connect with Airbnb is a significant problem, along with the "Price Consistency" rules from Vrbo.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Oct 01, 2019
Love Escapia, excited for their new software
Love Escapia, excited for their new software
Pros
I have many great things to say about Escapia starting with their exceptional customer support. Whenever I encounter an issue, a quick phone call resolves it within minutes. We manage 70 vacation rental properties and rely on Escapia for everything, from pictures to descriptions and rates. We recently attended one of their meetings where they announced the upcoming launch of a new, updated Escapia that combines their other software offerings. I am genuinely excited about it!
Cons
Occasionally, it may experience temporary outages but the Escapia team promptly resolves them. Theres nothing specific that I like the least because they are always willing to address any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bethany
Hospitality, 11-50 employees
More than a year
Aug 01, 2019
Very Helpful!
Very Helpful!
Pros
It was relatively effortless to use, and it provided immense help.
Cons
Personally I couldn't find any drawbacks with the software.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Charley
Medical Devices, 1-10 employees
More than a year
Jul 01, 2019
Room for improvement
Room for improvement
Pros
Overall the software is very easy to use and mostly self explanatory when it comes to creating and monitoring reservations.
Cons
Glitches or system failures occur nearly every day. We frequently encounter "server error" screens or a spinning wheel, preventing us from performing any tasks. Many days, we have to log off or clear cookies to restore functionality. This happens far too often to be beneficial for our company.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
5
Mandi
Hospitality, 11-50 employees
Less than a year
Jun 03, 2019
Filters
Beach Blue Escapia Review
Beach Blue Escapia Review
Pros
Escapia is a great vacation rental management software that caters to all my software needs in the vacation rental industry.
Cons
Unfortunately, Escapia lacks ease of use and has a difficult learning curve. Moreover, during our onboarding years ago, the training provided was incomplete, which we discovered much later during a one-on-one session at Rezfest. Escapia then demanded over $3,000 to fix the issues resulting from inadequate training. Over time, we've self-trained to address these problems and utilize the necessary modules. Additionally, Escapia fails to promptly notify users of system glitches, only admitting to them when issues arise. It would be beneficial to receive timely notifications to avoid wasting hours troubleshooting before contacting support.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ralph
Real Estate, 11-50 employees
More than a year
Nov 01, 2023
Holiday Rental Management
Holiday Rental Management
Pros
The Reservations Dashboard is fantastic. It allows me to efficiently handle my weekly and future bookings. I can easily view the availability of my properties, track current bookings, and identify areas that require my attention.
Cons
Reconciling daily banking and monthly accounts is part of our routine.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michelle
Real Estate, 1-10 employees
Less than a year
Jun 17, 2023
catch up with escapia coach
catch up with escapia coach
Pros
I can manage platform operations and utilize electronic signatures, which makes it convenient.
Cons
The absence of an app for Escapia is a significant drawback, and the system experiences frequent downtime.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Brandi
Real Estate, 11-50 employees
Less than a year
Jun 14, 2023
We love Escapia!
We love Escapia!
Pros
Switching from a spreadsheet and Google Calendar system to Escapia 5 years ago was a game changer for us. We have eliminated double bookings and reduced potential errors with this fully integrated system. The powerful accounting module has fueled the dramatic growth of our business over the past five years.
Cons
The accounting component is complex to use, but we have become proficient at it. I'm unsure if any other full-function accounting software would be simpler, though.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Matthew
Real Estate, 1-10 employees
More than a year
Feb 25, 2023
Solid Property Management Software with Excellent Trust Accounting
Solid Property Management Software with Excellent Trust Accounting
Pros
The trust accounting capabilities in Escapia have significantly improved the speed and accuracy of our month-end accounting procedures. It also provides detailed financial statements for our owners. Additionally, the integration and mapping with Vrbo are exceptional.
Cons
The addition of numerous new features and improvements is exciting. However, in my opinion Escapia sometimes announces them prematurely without providing a solid launch date.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Melanie
Hospitality, 51-100 employees
More than a year
Feb 23, 2023
Vacation Rental Software
Vacation Rental Software
Pros
The software is user friendly, portable, enabling me to access it from anywhere. It is robust enough to handle most aspects of my business and can integrate with various applications and websites.
Cons
Software integration is never straightforward, but this particular process was at least manageable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Real Estate, 11-50 employees
More than a year
Feb 21, 2023
Escapia Review for Vacation Rentals
Escapia Review for Vacation Rentals
Pros
Managing payments and portfolios is relatively simple.
Cons
The login process is arduous, consistently requiring more than one step.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaime
Real Estate, 11-50 employees
Less than a year
Feb 18, 2023
Ecxellent Vacation rental software
Ecxellent Vacation rental software
Pros
The software is easy to use, and it helps me keep track of accounting and reservations seamlessly. It has made significant progress in the last 10 years.
Cons
Customer service is not helpful at all, particularly when setting up the software to streamline VRBO integration. Escapia staff has been of little assistance since we currently manage only 15 vacation rental properties. Small businesses should receive the same level of attention as those with larger VR inventories.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Joy
Real Estate, 11-50 employees
More than a year
Feb 13, 2023
Easy to use even beginner can learn to use quickly
Easy to use even beginner can learn to use quickly
Pros
It's easy to use, and their customer service is prompt and helpful when I reach out for assistance.
Cons
The programs are outdated, but I am pleased with the ongoing updates and what I see for the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara
Real Estate, 1-10 employees
More than a year
Feb 11, 2023
Well worth it
Well worth it
Pros
Escapia is intuitive and user-friendly. The calendar feature is excellent, and entering data for each booking is a breeze.
Cons
The pop up boxes for data entry should be larger.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kiaaina
Real Estate, 1-10 employees
More than a year
Feb 09, 2023
Great sortware
Great sortware
Pros
The software is incredibly user-friendly and efficiently performs the necessary tasks.
Cons
Like most software, there are occasional glitches, but they are easily resolved with customer support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Hospitality, 1-10 employees
More than a year
Jan 21, 2023
Escapia is #1
Escapia is #1
Pros
In my opinion, Escapia is the ultimate software for this industry. It fulfills all my requirements and more.
Cons
I have no complaints. Escapia continues to improve and impress.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vivian
Real Estate, 1-10 employees
More than a year
Jan 19, 2023
Great Overall Product
Great Overall Product
Pros
Escapia not only offers the expected functionality and ease of use but also excels in trust accounting and customer support, which are crucial to us.
Cons
The initial learning period took some time, primarily due to the extensive functionality. However, numerous software upgrades over the years have significantly improved its user-friendliness.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Dan
Real Estate, 1-10 employees
More than a year
Jan 15, 2023
Escapia excellence
Escapia excellence
Pros
Escapia is easy to navigate, and it offers a wide range of reports for tracking various aspects of our business.
Cons
Dealing with the time difference for support can be a mild inconvenience, but it's understandable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Consumer Services, 1-10 employees
More than a year
Jan 03, 2023
Streamlined our Vacation Rentals
Streamlined our Vacation Rentals
Pros
Escapia has streamlined our vacation rental program significantly. It facilitates the entire process, from inputting reservations to online bookings, payment collection, and advertising. It truly covers all our needs.
Cons
Pricing and seasonal aspects can become complex.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffanie
Real Estate, 1-10 employees
More than a year
Jan 02, 2023
Excellent
Excellent
Pros
We love the reporting features and how easy it is to use. Whenever we contact customer support, their response time is excellent. They provide a summary of the assistance provided and often share support articles to help us in the future.
Cons
I wish the integration of AirBNB and VRBO fees into the software was smoother.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lyn
Real Estate, 11-50 employees
Less than a year
Jan 01, 2023
We've used Escapia for 11 years and depend on their excellent support staff to keep things running
We've used Escapia for 11 years and depend on their excellent support staff to keep things running
Pros
The customer support team is available whenever you need and highly supportive. They continually work on improving the software to stay ahead of the competition, which is commendable in today's complex market.
Cons
As the companys bookkeeper, I have always desired a better accounting module. However for reservation management, it works great.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Abby
Hospitality, 11-50 employees
More than a year
Jan 01, 2023
Support system is the best
Support system is the best
Pros
I appreciate being able to reach a real person who promptly assists me with any issues I encounter.
Cons
It can be a bit challenging for new users, but with support, I can resolve any issues.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Tina
Real Estate, 1-10 employees
More than a year
Jan 01, 2023
Escapia just works!
Escapia just works!
Pros
With our businesss unique nuances, Escapia offers the flexibility to adapt to most situations. Having choices is something we appreciate.
Cons
Comparing our vacation rental software (Escapia) with our long term rental software (AppFolio), we have noticed that training and operating in Escapia are more difficult. Unfortunately the system lacks intuitiveness, especially during setup. Setting up a new property, for instance, involves navigating through multiple screens and applications.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Jeremy
Real Estate, 11-50 employees
More than a year
Dec 06, 2022
Fantastic software to use! Support is always very helpful
Fantastic software to use! Support is always very helpful
Pros
The ease of use is remarkable and the training videos are always beneficial.
Cons
The rates manager has significantly improved compared to its previous version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Hospitality, 11-50 employees
More than a year
Dec 04, 2022
Escapia
Escapia
Pros
Escapia is incredibly easy to use, making it simple for me to navigate. The ease of use allows for seamless staff training.
Cons
Personally the program updates are the least enjoyable aspect for me since I'm unable to use the software during that time. However, I must acknowledge that Escapia does an excellent job of scheduling these updates in the late evening or early morning when usage is minimal.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor
Hospital & Health Care, 11-50 employees
More than a year
Oct 27, 2022
Best Software Around
Best Software Around
Pros
The ease of use is fantastic and their customer service is top notch!
Cons
Not a single thing. We are extremely satisfied with Escapia Software!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sue Ann
Hospitality, 11-50 employees
More than a year
Oct 16, 2022
Great software that is well established in the vacation rental industry
Great software that is well established in the vacation rental industry
Pros
Trust accounting is crucial to our business and we feel confident knowing that Escapias accounting module is reliable. The integration with other products has been seamless and the layout and functionality of Escapia are intuitive, reducing unnecessary clicking.
Cons
We have no complaints about Escapia.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Hospitality, 1-10 employees
More than a year
Oct 15, 2022
Almost there
Almost there
Pros
We utilize most of Escapia's features. While we have our accounting system for expenses, billing, and owner payouts, Escapia seamlessly complements our operations.
Cons
Escapia has considerable potential for additional functionality, hence the "almost there" sentiment.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Javier
Hospitality, 1-10 employees
More than a year
Oct 13, 2022
Great software for our business!
Great software for our business!
Pros
Setting up and configuring the software was a breeze, and new users quickly get up to speed. Escapia integrates well with various channels for listing postings.
Cons
The webpage within the software is relatively basic and lacks customization options. However, most bookings are made through other linked sites.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Hospitality, 101-500 employees
Less than a year
Oct 08, 2022
Escapia is a staple PMS in the VR industry!
Escapia is a staple PMS in the VR industry!
Pros
I have been using Escapia for more than 8 years now (as of 2022). I particularly love the escrow accounting features combined with the reservation and calendar management. Once you become familiar with the software, Escapia is easy to use and provides numerous options for customization through reports and setups.
Cons
I wish Escapia would integrate with more third-party tech companies and have a more open API feed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Hospitality, 1-10 employees
More than a year
Oct 05, 2022
Thank you Escapia!
Thank you Escapia!
Pros
Whenever I encounter an issue, I can always reach out to someone for assistance. The round-the-clock service is exceptional!
Cons
I'm still a bit perplexed by some accounting aspects, but I'm confident I'll figure it out soon!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelley
Real Estate, 1-10 employees
Less than a year
May 02, 2022
Horrible customer support
Horrible customer support
Pros
Making reservations is a simple task that anyone can accomplish effortlessly.
Cons
It's incredibly challenging to receive assistance when needed. For example, I've encountered a discrepancy of over $60,000 in bank reconciliation, and it's been nearly a week without hearing from anyone.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Cynthia
Hospitality, 11-50 employees
Less than a year
Apr 01, 2022
Excellent PMS but needs modernizing
Excellent PMS but needs modernizing
Pros
The accounting, housekeeping, and work order modules are impeccably designed providing a smooth experience.
Cons
The pricing module is not user-friendly and cumbersome. It lacks a direct connection with Airbnb and doesn't offer a built-in website solution.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Gerardo
Hospitality, 1-10 employees
More than a year
Mar 14, 2022
Best Overall PMS system today
Best Overall PMS system today
Pros
The softwares ease of use and robust functionality make it stand out.
Cons
Reconciliation and the absence of out-of-the-box solutions are significant pain points. Everything needs to be customized.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brian
Hospitality, 11-50 employees
More than a year
Oct 21, 2021
Amazing Software!
Amazing Software!
Pros
The setup and learning process are straightforward, and the reports provided are excellent!
Cons
My experience with the software thus far has been negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Hospitality, 11-50 employees
More than a year
Oct 18, 2021
Great Customer Support and Product
Great Customer Support and Product
Pros
The user friendly interface and responsive customer service make seeking help a hassle-free process.
Cons
Due to its comprehensive nature, the platform requires a significant amount of time to learn.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Harrison
Hospitality, 11-50 employees
More than a year
Oct 17, 2021
The ONLY software you need for Vacation Rentals!
The ONLY software you need for Vacation Rentals!
Pros
The support we receive from the Escapia team surpasses any other software company we've worked with. Although transitioning from v12 was challenging, the Escapia team ensured our comfort before going live. The new rates manager is exceptional, simplifying the process of setting and adjusting rates. No more juggling multiple windows and rate rules�it's all on one screen.
Cons
We are missing some essential reports that we used in V12 but the Escapia team has been responsive to our requests and is actively working on new reporting features. Transitioning between software companies has its learning curve, but it has been worth it.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Becky
Hospitality, 51-100 employees
Less than a year
Sep 23, 2021
Great Software for Vacation Rental Business
Great Software for Vacation Rental Business
Pros
The implementation staff handled the switch from our old PMS seamlessly, and we're delighted with the decision we made. Integration with VRBO/Homeaway and working with a website host/digital marketing agency that understands our PMS were crucial factors for us.
Cons
The service order module is poorly configured for how we manage our maintenance staff. Our staff cannot enter a task assigned to a specific unit with an associated time duration that can be transferred to an owner statement for charging. The process requires filling out too many fields, which doesn't align with our needs.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Katie
Real Estate, 1-10 employees
More than a year
Jun 13, 2021
A Good Match for our Vacations Rental Management needs!
A Good Match for our Vacations Rental Management needs!
Pros
We are grateful to have a reliable and user friendly software system that offers exceptional customer service support. With nearly 100+ properties to manage, Escapia is a valuable resource for our team to communicate with guests and owners, coordinate housekeeping and maintenance schedules, and set up service orders for external vendors.
Cons
I have no negative feedback about this software. We are extremely satisfied with it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carly
Hospitality, 1-10 employees
More than a year
Mar 25, 2021
Going Beyond a Necessary Evil
Going Beyond a Necessary Evil
Pros
I really like the continuous commitment Escapia has made to improve its software over the past year. The COVID-19 crisis prompted them to take urgent action, recognizing the remote work environment prevalent in the vacation rental industry. The UI changes and business/performance dashboards have significantly enhanced navigation and data interpretation.
Cons
Navigating the unit integration still feels clunky. Fortunately, we don't have an extensive number of third-party apps that require integration, but having a central hub for smoother app navigation would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
John
Hospitality, 11-50 employees
More than a year
Oct 09, 2020
It�s a breeze to check on my vacation rental investment
It�s a breeze to check on my vacation rental investment
Pros
Access to up-to-date information about my vacation rental property investment is just a click away anytime. I can easily track rental activity, compare month to month or year to year and simplify my bookkeeping tasks.
Cons
It provides a comprehensive overview of a property investment's performance without overwhelming with excessive details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Candace
Leisure Travel & Tourism, 1-10 employees
More than a year
May 11, 2020
Run away from this one!
Run away from this one!
Pros
Unfortunately, I haven't had a positive experience with this company and would consider it one of the worst I've dealt with.
Cons
The implementation process was the worst. It took an incredibly long time and the organization was lacking. Considering the $7,000 setup fees, one would expect a much better experience.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Eric
Hospitality, 11-50 employees
Less than 6 months
Apr 15, 2020
Cadillac product
Cadillac product
Pros
Escapia is a powerful tool that greatly benefits our business, and the support they offer is outstanding.
Cons
For us it was simply too costly as a small vacation rental company.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Patricia
Real Estate, 1-10 employees
More than a year
Dec 21, 2019
Great Company
Great Company
Pros
The software is user friendly, visually appealing and provides detailed information. The integration with credit card processing is crucial, and Escapia handles it seamlessly.
Cons
There are some minor quirks not worth mentioning, but overall, it's a decent software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Matthew
Hospitality, 1-10 employees
Less than a year
Dec 19, 2019
Medicore Software In A Sea Of Mediocrity
Medicore Software In A Sea Of Mediocrity
Pros
Escapia strives to be an all in one solution, with direct integration with HomeAway/VRBO and excellent customer support. The team is clearly dedicated to making improvements, although it can sometimes feel like pushing a dinosaur up a hill.
Cons
The software feels disjointed, almost like a Frankenstein's creation, with poorly connected modules. Its lack of an open API limits integration with other systems. Overall, the software is outdated, and while improvements are on the horizon, they are slow to come. Patience wears thin in the meantime.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
5
Anonymous
N/A, 1-10 employees
Less than a year
Dec 02, 2019
Very Strong System, But Outdated and Clunky
Very Strong System, But Outdated and Clunky
Pros
The booking engine is robust and Escapia is a well established software that consistently performs its core functions. It has reliable API connections with all the necessary suppliers and offers trust accounting capabilities.
Cons
Its an outdated system with minimal updates in the past four years. The reporting and rate engines are frustrating to use, and there are several idiosyncrasies that make training and utilization challenging. The inability to connect with Airbnb is a significant problem, along with the "Price Consistency" rules from Vrbo.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Anonymous
N/A, 1-10 employees
More than a year
Oct 01, 2019
Love Escapia, excited for their new software
Love Escapia, excited for their new software
Pros
I have many great things to say about Escapia starting with their exceptional customer support. Whenever I encounter an issue, a quick phone call resolves it within minutes. We manage 70 vacation rental properties and rely on Escapia for everything, from pictures to descriptions and rates. We recently attended one of their meetings where they announced the upcoming launch of a new, updated Escapia that combines their other software offerings. I am genuinely excited about it!
Cons
Occasionally, it may experience temporary outages but the Escapia team promptly resolves them. Theres nothing specific that I like the least because they are always willing to address any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bethany
Hospitality, 11-50 employees
More than a year
Aug 01, 2019
Very Helpful!
Very Helpful!
Pros
It was relatively effortless to use, and it provided immense help.
Cons
Personally I couldn't find any drawbacks with the software.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Charley
Medical Devices, 1-10 employees
More than a year
Jul 01, 2019
Room for improvement
Room for improvement
Pros
Overall the software is very easy to use and mostly self explanatory when it comes to creating and monitoring reservations.
Cons
Glitches or system failures occur nearly every day. We frequently encounter "server error" screens or a spinning wheel, preventing us from performing any tasks. Many days, we have to log off or clear cookies to restore functionality. This happens far too often to be beneficial for our company.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
5
Mandi
Hospitality, 11-50 employees
Less than a year
Jun 03, 2019