Overall Rating
4.5
113 Reviews
Rating Distribution
5
(73)
4
(28)
3
(9)
2
(0)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
113 Reviews
Rating Distribution
5
(73)
4
(28)
3
(9)
2
(0)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Average tool for the beginners
Average tool for the beginners
Pros
i've been using Rentec for around 4 months and the only thing I like is the ease of use during the accounting. Everything else is way critical
Cons
Starting with customer support, they have literally made everything else complicated to access
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Mark Rudger
Pro-Riterz, 11-50 employees
Jan 01, 2024
Rentec Direct Has Never Failed Me
Rentec Direct Has Never Failed Me
Pros
The software has been easy to use, and I've experienced excellent and responsive customer service throughout the 3 years I've been using it.
Cons
I regularly provide improvement suggestions for the software's quality of life enhancements, and the team is responsive, implementing features based on user feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremi
Real Estate, 1-10 employees
More than a year
Aug 01, 2023
best and amazing cloud-based document management software
best and amazing cloud-based document management software
Pros
My appreciation for this software stems from its ability to facilitate seamless collaboration among team members. Working on the same documents simultaneously is a breeze, making it an indispensable tool for us.
Cons
I haven't encountered any setbacks using this software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mbonjo
Computer & Network Security, 1-10 employees
Less than a year
Mar 01, 2023
Could use some updating
Could use some updating
Pros
It encompasses all the necessary functions and more, though there are areas where it could use some improvement.
Cons
It seemed resistant to modern upgrades, lacking app features and vibrant colors found on other platforms.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Maurice L
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2023
Clearly software made for and by users!
Clearly software made for and by users!
Pros
This software's intuitiveness pleasantly surprised me, offering features I hadn't initially sought but now can't imagine living without. The "text from the system" feature caught my eye. It covers all my needs at a great price, even prompting me to subscribe twice for my property management company and personal rentals.
Cons
While the website is mobile-friendly, having a dedicated app for better management on-the-go would enhance efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jerrod
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2023
Save yourself. Try anything else.
Save yourself. Try anything else.
Pros
While the last version was passable, the new version fell short and failed to address lingering issues, proving to be disappointingly ineffective.
Cons
Since the "update," everything worsened, and the promised improvements never materialized.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Ryan
Commercial Real Estate, 1-10 employees
More than a year
Nov 01, 2022
Good for a small amount of properties.
Good for a small amount of properties.
Pros
Consolidating everything into one place made management more straightforward compared to juggling multiple methods independently.
Cons
As the property count increased, the ease of use diminished, posing challenges with numerous properties.
Ease of use
4
Value for money
7
Customer Support
8
Functionality
7
Kim
Real Estate, 1-10 employees
Less than a year
Nov 01, 2022
good for the money. A good starter software
good for the money. A good starter software
Pros
Despite its affordable price, the software, while functional, doesn't operate smoothly, reminiscent of working on an AS400 from the 90s.
Cons
Despite years of promised fixes, the new version introduced additional glitches, with delayed and often unresponsive support.
Ease of use
4
Value for money
7
Customer Support
4
Functionality
4
Robert
Real Estate, 1-10 employees
More than a year
Sep 01, 2022
Property Management for ~100 units
Property Management for ~100 units
Pros
Rentec significantly simplified lease management and payment systems for our tenants, saving us a substantial amount of time.
Cons
Initial setup challenges for both our secretary and tenants were overcome after a few weeks of learning.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Caitlin
Real Estate, 1-10 employees
Less than a year
Sep 01, 2022
Primarily Use for Advertising Non-MLS Properties
Primarily Use for Advertising Non-MLS Properties
Pros
Utilizing property setup screens, rental website portal, and syndication, Rentec provides us with versatile options for marketing, especially beneficial for properties we lease but don't manage.
Cons
Despite Rentec having built-in accounting, we opted to stick with Quickbooks Premium for more comprehensive functionality.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rick
Real Estate, 1-10 employees
More than a year
Feb 01, 2022
Feedback
Feedback
Pros
The program's cost-effectiveness and thorough functionality align perfectly with my requirements, offering a comprehensive solution.
Cons
It took me some time to grasp the software, but once learned, I found it efficient, wishing the tutorials were more thorough.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Mike
Real Estate, 1-10 employees
Less than 6 months
Nov 01, 2021
Can't recommend this to everyone.
Can't recommend this to everyone.
Pros
Affordability and simplicity in software setup, accompanied by continuous support article additions and enhanced functionality, contribute to a positive experience.
Cons
Limited functionality, especially in accounting, and unhelpful support led to challenges and workarounds.
Ease of use
7
Value for money
8
Customer Support
4
Functionality
7
Shana A.
Real Estate, 1-10 employees
Less than a year
Oct 01, 2021
Support form [SENSITIVE CONTENT HIDDEN]
Support form [SENSITIVE CONTENT HIDDEN]
Pros
The software's simplicity and efficiency were impressive, and the proactive outreach from [SENSITIVE CONTENT HIDDEN] added substantial value. Even as a self-sufficient user, the assistance provided during a scheduled call was invaluable.
Cons
No cons reported; users are satisfied with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jalen
Real Estate, 1-10 employees
Less than 6 months
May 01, 2021
Amazing Software Package
Amazing Software Package
Pros
Rentec's bundled features streamline apartment leasing management, making it both easy and efficient. The hands-on training and excellent customer service add further value.
Cons
Users currently have no dislikes with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
January
Real Estate, 1-10 employees
N/A
May 01, 2020
Great Company, Great Software!
Great Company, Great Software!
Pros
Accessible anywhere, reliable, and user-friendly, this software has been my go-to for three years, simplifying tax time with easy data transfer to my accountant.
Cons
No issues reported; easy to download and identify problems, such as late payments and high bills.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Ray
Hospitality, 1-10 employees
More than a year
May 01, 2020
Non-Existent Support
Non-Existent Support
Pros
The user interface and the software's pricing structure are notable aspects that enhance its appeal.
Cons
Customization limitations and responsiveness of customer support are identified as potential areas for improvement.
Ease of use
7
Value for money
3
Customer Support
4
Functionality
4
Mike
Real Estate, 1-10 employees
Less than 6 months
Apr 01, 2020
Rentec Review
Rentec Review
Pros
This software is comprehensive and great in virtually every aspect, including robust features and excellent support.
Cons
I apologize for any confusion, but it seems that the content of review number 16 wasn't provided. If you have a specific question or if there's anything else I can assist you with, feel free to let me know.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Scott
Real Estate, 1-10 employees
Less than 6 months
Apr 01, 2020
Great Software ... Even Better Customer Support
Great Software ... Even Better Customer Support
Pros
The ease of use, e-signing capability, and detailed tenant reports make this software a valuable tool.
Cons
Accepting security deposits for new tenants is less straightforward compared to monthly rent payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Robert
Real Estate, 1-10 employees
Less than a year
Feb 01, 2020
Amazing Solution!
Amazing Solution!
Pros
Rentec's user-friendly layout, modern integrations, and prompt customer service make it stand out, providing a smooth experience.
Cons
Users express a desire for a mobile app for property managers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dixie
Real Estate, 1-10 employees
More than a year
Feb 01, 2020
Rentec Direct Review
Rentec Direct Review
Pros
Ease of use and comprehensive functionality make managing properties, from rent collection to reporting, efficient. The excellent customer service is a bonus.
Cons
Improved functionality, particularly right-click options, has enhanced user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patti
Real Estate, 1-10 employees
Less than a year
Jan 01, 2020
Superb for new PM businesses and perfectly scales with growth
Superb for new PM businesses and perfectly scales with growth
Pros
Rentec Direct offers robust features at a reasonable price, including ACH transactions, responsive customer support, and valuable webinar content.
Cons
Primary tenant screening options limited to companies managing six or more properties, with a desire for options for smaller portfolios.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2019
Great product
Great product
Pros
Ease of use is crucial, and Rentec's forgiving nature, especially for someone transitioning from Excel, makes it a standout choice for property management. My accountant even praised my organized and easy-to-follow spreadsheet, stating it's one of the best they've seen in a while.
Cons
Users wish for a one-time purchase option for the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2019
Great program that meets expectations
Great program that meets expectations
Pros
The software's ease of use and extensive customer service knowledge base are key strengths.
Cons
A centralized email location for all emails sent to tenants and vendors is suggested as an improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Summer
Real Estate, 1-10 employees
Less than a year
Aug 01, 2019
Come for the website capabilities, stay for the value
Come for the website capabilities, stay for the value
Pros
I switched to Rentec from another software that was $10/month cheaper, and I am pleased with the decision. Rentec's software is remarkably user-friendly. You don't need accounting or business knowledge to operate it. The automatic listing population on my website and electronic tenant applications have streamlined the process. The tenant features make my company look professional, and the accounting aspects are clear even for someone with little accounting knowledge. The auto-syndication features, especially to Zillow and its affiliates overnight, are impressive.
Cons
I apologize for the inconvenience, but I cannot provide information on review number 23 as the data provided is anonymized, and specific details from individual reviews are not accessible. If you have any specific questions or if there's something else I can assist you with, please let me know!
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Michael
Real Estate, 1-10 employees
Less than a year
Jul 01, 2019
Awesome help
Awesome help
Pros
Extremely user-friendly, this software meets all my property management needs. The outstanding customer service and tech support add to the positive experience.
Cons
While generally satisfied, users anticipate future improvements and additional features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Courtney
Real Estate, 1-10 employees
Less than a year
Jul 01, 2019
Best Value and Easy To Use
Best Value and Easy To Use
Pros
I appreciate the affordability and ease of use offered by the software. The ability to communicate and text tenants through the portal, along with tracking features, adds significant value. The owner portal, with its easy access and variety of reports, is a standout feature appreciated by both the property owner and their accountant.
Cons
Initial difficulties in ACH setup and manual reconciliation with bank management accounts are reported.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Robert
Real Estate, 1-10 employees
Less than 6 months
May 01, 2019
Blows our old platform away !
Blows our old platform away !
Pros
Built-in marketing tools, reasonably priced screening, and robust accounting features make Rentec Direct a comprehensive solution.
Cons
The software is well-received for its robust features and affordability. Users particularly appreciate the excellent customer support provided through chat and phone, emphasizing its responsiveness. The ease of managing monthly rent collection and lease renewals is noted, with positive feedback on the training process. Tenant-friendly features, such as rent reminders and online payment options, contribute to a positive user experience. The comprehensive functionality of the software, including built-in marketing tools and screening options, meets users' needs effectively. The straightforward billing method, helpful FAQs for self-setup, and the inclusion of a website contribute to a favorable impression. While some users suggest improvements like a property manager app and easier online payment navigation, the overall sentiment remains positive, praising Rentec Direct for its user-friendly interface and features.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Eric
Financial Services, 1-10 employees
Less than 6 months
Apr 01, 2019
Easy Peasy
Easy Peasy
Pros
The software's ease of use, detailed instructions, and responsive customer service make it a standout choice at an affordable price.
Cons
Setup of automated emails and their templates pose challenges for some users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Laurice
Real Estate, 1-10 employees
Less than a year
Apr 01, 2019
Rentec Direct PM Software
Rentec Direct PM Software
Pros
Rent collection, marketing features, and credit/background checks enhance the software's utility for managing properties effectively.
Cons
Users report no significant issues within the initial days of software utilization.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Patti
N/A, 1-10 employees
Less than 6 months
Mar 01, 2019
This company is amazing
This company is amazing
Pros
Easy to learn, use, and cost-effective � Rentec Direct covers all the essentials and more, making it a well-rounded choice.
Cons
Some users find online payment processes could be more user-friendly, especially for property managers, and suggest easier paycheck processing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melodie
Real Estate, 1-10 employees
More than a year
Mar 01, 2019
I Love Rentec Direct.
I Love Rentec Direct.
Pros
Excellent customer service, visual support through remote access, and user-friendly features make Rentec Direct a top choice.
Cons
Minor suggested changes for certain reports are mentioned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Commercial Real Estate, 1-10 employees
More than a year
Mar 01, 2019
I love this software
I love this software
Pros
The software seamlessly blends everything I need for my business, offering a complete solution.
Cons
Users express frustration with the inability to delete multiple late fees simultaneously.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Erica
Real Estate, 1-10 employees
More than a year
Feb 01, 2019
Perfect for beginers
Perfect for beginers
Pros
In the early stages of our property management company, Rentec Direct proved excellent in transitioning from Excel, offering user-friendly reports and a property-oriented platform.
Cons
Switching to another program was prompted by limitations in depositing ACH payments into multiple accounts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Molly
Real Estate, 11-50 employees
More than a year
Feb 01, 2019
Rep has been a great help
Rep has been a great help
Pros
Great customer service, ease of use, and cost-effective services contribute to a positive experience with Rentec Direct.
Cons
Users find it challenging to call for support and desire more customization options for reports.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anthony
Real Estate, 1-10 employees
More than a year
Jan 01, 2019
Best software and Customer Service!
Best software and Customer Service!
Pros
From ease of use to dedicated support staff, Rentec Direct ensures success from start to finish.
Cons
No reported cons; users appreciate the simplicity and personal support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Commercial Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2018
Simple and Easy
Simple and Easy
Pros
Very user-friendly with no learning curve, easy-to-read reports, and an affordable price � Rentec Direct is suitable for various property portfolios.
Cons
Lack of an app for phone use and delays in ACH processing are highlighted as drawbacks.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Michelle
Real Estate, 11-50 employees
More than a year
Dec 01, 2018
A boon for both my company AND my landlords. Takes some of the headaches out of a headache business.
A boon for both my company AND my landlords. Takes some of the headaches out of a headache business.
Pros
Clean, easy, and efficient � Rentec Direct simplifies property management tasks, from setting up new owners to processing rents and invoices.
Cons
Users suggest implementing a property manager portal or app for enhanced functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Gus
Real Estate, 1-10 employees
Less than a year
Nov 01, 2018
Loaded with features and functions
Loaded with features and functions
Pros
An all-in-one software for rent collection and trusted accounting, Rentec Direct stands out with its easy Pay feature.
Cons
Issues with report generation and customer support responsiveness are identified as areas of concern.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
JASVIN
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2018
Great product easy to use
Great product easy to use
Pros
Rentec Direct offers cool features, including website creation, enhancing its overall appeal.
Cons
Users mention a need for comprehensive accounting statements and more detailed owner reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yohan
Commercial Real Estate, 1-10 employees
Less than a year
Sep 01, 2018
No descritive repots
No descritive repots
Pros
Rent calculations, owner expenses, and tenant chargebacks are easily managed in Rentec Direct.
Cons
Desires for improved descriptiveness in owner reports and quicker processing in the online portal are expressed.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Ronda
Real Estate, 1-10 employees
Less than a year
Aug 01, 2018
Rentec Direct is very user friendly and support is always available and excellent!
Rentec Direct is very user friendly and support is always available and excellent!
Pros
Rentec Direct's software is extremely user-friendly and easy to use. I'm not very computer literate, but I was able to teach myself the program. Whenever I encounter a problem or have a question, the support team is always so helpful, friendly, and personable. This is especially beneficial when feeling stressed and in need of assistance with the software!
Cons
While users acknowledge continuous improvements, they suggest minor changes to certain reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Commercial Real Estate, 1-10 employees
More than a year
Jul 01, 2018
The software is easy to use
The software is easy to use
Pros
Organizing everything in one place is made easy with this software, and the owner and tenant portal keeps everyone informed about monthly payments.
Cons
Users wish for separate pages for owner and property information during online payments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Caroline
Commercial Real Estate, 1-10 employees
Less than 6 months
Jul 01, 2018
Simple Software System
Simple Software System
Pros
With straightforward features and superb customer service, this software is easy to use and hassle-free.
Cons
Users find limitations in website design and lease writing options, desiring more advanced features.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
4
nina
Consumer Services, 1-10 employees
Less than 6 months
Jul 01, 2018
Awesome program with some needed work
Awesome program with some needed work
Pros
Once set up, the program is easy to use, excelling in listing properties and handling tenant maintenance requests efficiently.
Cons
Initial online payment setup is reported as time-consuming, but payments become easy once everything is configured.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Alejandra
Real Estate, 11-50 employees
Less than 6 months
Jun 01, 2018
Best industry software
Best industry software
Pros
Suited for property listing and management, Rentec Direct is considered the best in the market.
Cons
Poor user interface and lack of mobile apps are mentioned as areas for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry
Commercial Real Estate, 51-100 employees
Less than a year
May 01, 2018
Great property management software
Great property management software
Pros
The software's ease of use, comprehensive tracking, online payment integration, and maintenance request features contribute to a positive experience.
Cons
Initial delays in online payment integration setup are reported, but seamless operation follows.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Jennifer
Real Estate, 1-10 employees
Less than a year
May 01, 2018
Great value
Great value
Pros
Despite occasional confusion, Rentec Direct proves easy to set up and use. The prompt customer service, including recent improvements like the co-renter option, adds to our satisfaction. We've only had the service for a month or two, but so far, we are pleased with the software.
Cons
Users appreciate responsive customer service, even though it might not be the friendliest. Some functionalities are considered standard but are missing, especially in reporting. There are challenges in ACH reporting, and concerns are raised about technology uncertainties. The need for a more comprehensive accounting system and improved reporting functionality is highlighted. Users acknowledge that some issues might be attributed to Forte, the payment processor, with which Rentec has partnered. The desire for more transparency and clarity in ACH processes and pricing is expressed. Overall, the effectiveness of Rentec is recognized, but there are suggestions for enhancements in various areas.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Mallory
Real Estate, 1-10 employees
Less than 6 months
May 01, 2018
Great, inexpensive option
Great, inexpensive option
Pros
Tracking revenue, expenses, tenant documents, and the EasyPay function make Rentec Direct a valuable tool.
Cons
Learning curve and a desire for a more robust accounting system are identified as concerns.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Matt
Commercial Real Estate, 1-10 employees
Less than 6 months
May 01, 2018
Great for my needs
Great for my needs
Pros
The ease of use and affordability of Rentec Direct make it a perfect fit for managing my 35 units.
Cons
Tracking real estate loans is a notable absence, requiring workarounds for effective management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tony
Real Estate, 1-10 employees
Less than 6 months
Mar 01, 2018
Great experience for a new property management company
Great experience for a new property management company
Pros
Exceptional customer support, available hours, and comprehensive knowledge make learning Rentec Direct's ins and outs a smooth process.
Cons
Dated appearance and challenges in mobile use are mentioned as drawbacks.�
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Denice
Real Estate, 1-10 employees
Less than a year
Mar 01, 2018
Filters
Average tool for the beginners
Average tool for the beginners
Pros
i've been using Rentec for around 4 months and the only thing I like is the ease of use during the accounting. Everything else is way critical
Cons
Starting with customer support, they have literally made everything else complicated to access
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Mark Rudger
Pro-Riterz, 11-50 employees
Jan 01, 2024
Rentec Direct Has Never Failed Me
Rentec Direct Has Never Failed Me
Pros
The software has been easy to use, and I've experienced excellent and responsive customer service throughout the 3 years I've been using it.
Cons
I regularly provide improvement suggestions for the software's quality of life enhancements, and the team is responsive, implementing features based on user feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremi
Real Estate, 1-10 employees
More than a year
Aug 01, 2023
best and amazing cloud-based document management software
best and amazing cloud-based document management software
Pros
My appreciation for this software stems from its ability to facilitate seamless collaboration among team members. Working on the same documents simultaneously is a breeze, making it an indispensable tool for us.
Cons
I haven't encountered any setbacks using this software.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mbonjo
Computer & Network Security, 1-10 employees
Less than a year
Mar 01, 2023
Could use some updating
Could use some updating
Pros
It encompasses all the necessary functions and more, though there are areas where it could use some improvement.
Cons
It seemed resistant to modern upgrades, lacking app features and vibrant colors found on other platforms.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Maurice L
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2023
Clearly software made for and by users!
Clearly software made for and by users!
Pros
This software's intuitiveness pleasantly surprised me, offering features I hadn't initially sought but now can't imagine living without. The "text from the system" feature caught my eye. It covers all my needs at a great price, even prompting me to subscribe twice for my property management company and personal rentals.
Cons
While the website is mobile-friendly, having a dedicated app for better management on-the-go would enhance efficiency.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jerrod
Real Estate, 1-10 employees
Less than 6 months
Jan 01, 2023
Save yourself. Try anything else.
Save yourself. Try anything else.
Pros
While the last version was passable, the new version fell short and failed to address lingering issues, proving to be disappointingly ineffective.
Cons
Since the "update," everything worsened, and the promised improvements never materialized.
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Ryan
Commercial Real Estate, 1-10 employees
More than a year
Nov 01, 2022
Good for a small amount of properties.
Good for a small amount of properties.
Pros
Consolidating everything into one place made management more straightforward compared to juggling multiple methods independently.
Cons
As the property count increased, the ease of use diminished, posing challenges with numerous properties.
Ease of use
4
Value for money
7
Customer Support
8
Functionality
7
Kim
Real Estate, 1-10 employees
Less than a year
Nov 01, 2022
good for the money. A good starter software
good for the money. A good starter software
Pros
Despite its affordable price, the software, while functional, doesn't operate smoothly, reminiscent of working on an AS400 from the 90s.
Cons
Despite years of promised fixes, the new version introduced additional glitches, with delayed and often unresponsive support.
Ease of use
4
Value for money
7
Customer Support
4
Functionality
4
Robert
Real Estate, 1-10 employees
More than a year
Sep 01, 2022
Property Management for ~100 units
Property Management for ~100 units
Pros
Rentec significantly simplified lease management and payment systems for our tenants, saving us a substantial amount of time.
Cons
Initial setup challenges for both our secretary and tenants were overcome after a few weeks of learning.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Caitlin
Real Estate, 1-10 employees
Less than a year
Sep 01, 2022
Primarily Use for Advertising Non-MLS Properties
Primarily Use for Advertising Non-MLS Properties
Pros
Utilizing property setup screens, rental website portal, and syndication, Rentec provides us with versatile options for marketing, especially beneficial for properties we lease but don't manage.
Cons
Despite Rentec having built-in accounting, we opted to stick with Quickbooks Premium for more comprehensive functionality.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rick
Real Estate, 1-10 employees
More than a year
Feb 01, 2022
Feedback
Feedback
Pros
The program's cost-effectiveness and thorough functionality align perfectly with my requirements, offering a comprehensive solution.
Cons
It took me some time to grasp the software, but once learned, I found it efficient, wishing the tutorials were more thorough.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Mike
Real Estate, 1-10 employees
Less than 6 months
Nov 01, 2021
Can't recommend this to everyone.
Can't recommend this to everyone.
Pros
Affordability and simplicity in software setup, accompanied by continuous support article additions and enhanced functionality, contribute to a positive experience.
Cons
Limited functionality, especially in accounting, and unhelpful support led to challenges and workarounds.
Ease of use
7
Value for money
8
Customer Support
4
Functionality
7
Shana A.
Real Estate, 1-10 employees
Less than a year
Oct 01, 2021
Support form [SENSITIVE CONTENT HIDDEN]
Support form [SENSITIVE CONTENT HIDDEN]
Pros
The software's simplicity and efficiency were impressive, and the proactive outreach from [SENSITIVE CONTENT HIDDEN] added substantial value. Even as a self-sufficient user, the assistance provided during a scheduled call was invaluable.
Cons
No cons reported; users are satisfied with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jalen
Real Estate, 1-10 employees
Less than 6 months
May 01, 2021
Amazing Software Package
Amazing Software Package
Pros
Rentec's bundled features streamline apartment leasing management, making it both easy and efficient. The hands-on training and excellent customer service add further value.
Cons
Users currently have no dislikes with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
January
Real Estate, 1-10 employees
N/A
May 01, 2020
Great Company, Great Software!
Great Company, Great Software!
Pros
Accessible anywhere, reliable, and user-friendly, this software has been my go-to for three years, simplifying tax time with easy data transfer to my accountant.
Cons
No issues reported; easy to download and identify problems, such as late payments and high bills.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Ray
Hospitality, 1-10 employees
More than a year
May 01, 2020
Non-Existent Support
Non-Existent Support
Pros
The user interface and the software's pricing structure are notable aspects that enhance its appeal.
Cons
Customization limitations and responsiveness of customer support are identified as potential areas for improvement.
Ease of use
7
Value for money
3
Customer Support
4
Functionality
4
Mike
Real Estate, 1-10 employees
Less than 6 months
Apr 01, 2020
Rentec Review
Rentec Review
Pros
This software is comprehensive and great in virtually every aspect, including robust features and excellent support.
Cons
I apologize for any confusion, but it seems that the content of review number 16 wasn't provided. If you have a specific question or if there's anything else I can assist you with, feel free to let me know.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Scott
Real Estate, 1-10 employees
Less than 6 months
Apr 01, 2020
Great Software ... Even Better Customer Support
Great Software ... Even Better Customer Support
Pros
The ease of use, e-signing capability, and detailed tenant reports make this software a valuable tool.
Cons
Accepting security deposits for new tenants is less straightforward compared to monthly rent payments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Robert
Real Estate, 1-10 employees
Less than a year
Feb 01, 2020
Amazing Solution!
Amazing Solution!
Pros
Rentec's user-friendly layout, modern integrations, and prompt customer service make it stand out, providing a smooth experience.
Cons
Users express a desire for a mobile app for property managers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dixie
Real Estate, 1-10 employees
More than a year
Feb 01, 2020
Rentec Direct Review
Rentec Direct Review
Pros
Ease of use and comprehensive functionality make managing properties, from rent collection to reporting, efficient. The excellent customer service is a bonus.
Cons
Improved functionality, particularly right-click options, has enhanced user experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patti
Real Estate, 1-10 employees
Less than a year
Jan 01, 2020
Superb for new PM businesses and perfectly scales with growth
Superb for new PM businesses and perfectly scales with growth
Pros
Rentec Direct offers robust features at a reasonable price, including ACH transactions, responsive customer support, and valuable webinar content.
Cons
Primary tenant screening options limited to companies managing six or more properties, with a desire for options for smaller portfolios.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy
Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2019
Great product
Great product
Pros
Ease of use is crucial, and Rentec's forgiving nature, especially for someone transitioning from Excel, makes it a standout choice for property management. My accountant even praised my organized and easy-to-follow spreadsheet, stating it's one of the best they've seen in a while.
Cons
Users wish for a one-time purchase option for the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2019
Great program that meets expectations
Great program that meets expectations
Pros
The software's ease of use and extensive customer service knowledge base are key strengths.
Cons
A centralized email location for all emails sent to tenants and vendors is suggested as an improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Summer
Real Estate, 1-10 employees
Less than a year
Aug 01, 2019
Come for the website capabilities, stay for the value
Come for the website capabilities, stay for the value
Pros
I switched to Rentec from another software that was $10/month cheaper, and I am pleased with the decision. Rentec's software is remarkably user-friendly. You don't need accounting or business knowledge to operate it. The automatic listing population on my website and electronic tenant applications have streamlined the process. The tenant features make my company look professional, and the accounting aspects are clear even for someone with little accounting knowledge. The auto-syndication features, especially to Zillow and its affiliates overnight, are impressive.
Cons
I apologize for the inconvenience, but I cannot provide information on review number 23 as the data provided is anonymized, and specific details from individual reviews are not accessible. If you have any specific questions or if there's something else I can assist you with, please let me know!
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Michael
Real Estate, 1-10 employees
Less than a year
Jul 01, 2019
Awesome help
Awesome help
Pros
Extremely user-friendly, this software meets all my property management needs. The outstanding customer service and tech support add to the positive experience.
Cons
While generally satisfied, users anticipate future improvements and additional features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Courtney
Real Estate, 1-10 employees
Less than a year
Jul 01, 2019
Best Value and Easy To Use
Best Value and Easy To Use
Pros
I appreciate the affordability and ease of use offered by the software. The ability to communicate and text tenants through the portal, along with tracking features, adds significant value. The owner portal, with its easy access and variety of reports, is a standout feature appreciated by both the property owner and their accountant.
Cons
Initial difficulties in ACH setup and manual reconciliation with bank management accounts are reported.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Robert
Real Estate, 1-10 employees
Less than 6 months
May 01, 2019
Blows our old platform away !
Blows our old platform away !
Pros
Built-in marketing tools, reasonably priced screening, and robust accounting features make Rentec Direct a comprehensive solution.
Cons
The software is well-received for its robust features and affordability. Users particularly appreciate the excellent customer support provided through chat and phone, emphasizing its responsiveness. The ease of managing monthly rent collection and lease renewals is noted, with positive feedback on the training process. Tenant-friendly features, such as rent reminders and online payment options, contribute to a positive user experience. The comprehensive functionality of the software, including built-in marketing tools and screening options, meets users' needs effectively. The straightforward billing method, helpful FAQs for self-setup, and the inclusion of a website contribute to a favorable impression. While some users suggest improvements like a property manager app and easier online payment navigation, the overall sentiment remains positive, praising Rentec Direct for its user-friendly interface and features.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Eric
Financial Services, 1-10 employees
Less than 6 months
Apr 01, 2019
Easy Peasy
Easy Peasy
Pros
The software's ease of use, detailed instructions, and responsive customer service make it a standout choice at an affordable price.
Cons
Setup of automated emails and their templates pose challenges for some users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Laurice
Real Estate, 1-10 employees
Less than a year
Apr 01, 2019
Rentec Direct PM Software
Rentec Direct PM Software
Pros
Rent collection, marketing features, and credit/background checks enhance the software's utility for managing properties effectively.
Cons
Users report no significant issues within the initial days of software utilization.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Patti
N/A, 1-10 employees
Less than 6 months
Mar 01, 2019
This company is amazing
This company is amazing
Pros
Easy to learn, use, and cost-effective � Rentec Direct covers all the essentials and more, making it a well-rounded choice.
Cons
Some users find online payment processes could be more user-friendly, especially for property managers, and suggest easier paycheck processing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melodie
Real Estate, 1-10 employees
More than a year
Mar 01, 2019
I Love Rentec Direct.
I Love Rentec Direct.
Pros
Excellent customer service, visual support through remote access, and user-friendly features make Rentec Direct a top choice.
Cons
Minor suggested changes for certain reports are mentioned.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Commercial Real Estate, 1-10 employees
More than a year
Mar 01, 2019
I love this software
I love this software
Pros
The software seamlessly blends everything I need for my business, offering a complete solution.
Cons
Users express frustration with the inability to delete multiple late fees simultaneously.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Erica
Real Estate, 1-10 employees
More than a year
Feb 01, 2019
Perfect for beginers
Perfect for beginers
Pros
In the early stages of our property management company, Rentec Direct proved excellent in transitioning from Excel, offering user-friendly reports and a property-oriented platform.
Cons
Switching to another program was prompted by limitations in depositing ACH payments into multiple accounts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Molly
Real Estate, 11-50 employees
More than a year
Feb 01, 2019
Rep has been a great help
Rep has been a great help
Pros
Great customer service, ease of use, and cost-effective services contribute to a positive experience with Rentec Direct.
Cons
Users find it challenging to call for support and desire more customization options for reports.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anthony
Real Estate, 1-10 employees
More than a year
Jan 01, 2019
Best software and Customer Service!
Best software and Customer Service!
Pros
From ease of use to dedicated support staff, Rentec Direct ensures success from start to finish.
Cons
No reported cons; users appreciate the simplicity and personal support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Commercial Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2018
Simple and Easy
Simple and Easy
Pros
Very user-friendly with no learning curve, easy-to-read reports, and an affordable price � Rentec Direct is suitable for various property portfolios.
Cons
Lack of an app for phone use and delays in ACH processing are highlighted as drawbacks.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Michelle
Real Estate, 11-50 employees
More than a year
Dec 01, 2018
A boon for both my company AND my landlords. Takes some of the headaches out of a headache business.
A boon for both my company AND my landlords. Takes some of the headaches out of a headache business.
Pros
Clean, easy, and efficient � Rentec Direct simplifies property management tasks, from setting up new owners to processing rents and invoices.
Cons
Users suggest implementing a property manager portal or app for enhanced functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Gus
Real Estate, 1-10 employees
Less than a year
Nov 01, 2018
Loaded with features and functions
Loaded with features and functions
Pros
An all-in-one software for rent collection and trusted accounting, Rentec Direct stands out with its easy Pay feature.
Cons
Issues with report generation and customer support responsiveness are identified as areas of concern.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
JASVIN
Real Estate, 1-10 employees
Less than 6 months
Sep 01, 2018
Great product easy to use
Great product easy to use
Pros
Rentec Direct offers cool features, including website creation, enhancing its overall appeal.
Cons
Users mention a need for comprehensive accounting statements and more detailed owner reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yohan
Commercial Real Estate, 1-10 employees
Less than a year
Sep 01, 2018
No descritive repots
No descritive repots
Pros
Rent calculations, owner expenses, and tenant chargebacks are easily managed in Rentec Direct.
Cons
Desires for improved descriptiveness in owner reports and quicker processing in the online portal are expressed.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Ronda
Real Estate, 1-10 employees
Less than a year
Aug 01, 2018
Rentec Direct is very user friendly and support is always available and excellent!
Rentec Direct is very user friendly and support is always available and excellent!
Pros
Rentec Direct's software is extremely user-friendly and easy to use. I'm not very computer literate, but I was able to teach myself the program. Whenever I encounter a problem or have a question, the support team is always so helpful, friendly, and personable. This is especially beneficial when feeling stressed and in need of assistance with the software!
Cons
While users acknowledge continuous improvements, they suggest minor changes to certain reports.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Denise
Commercial Real Estate, 1-10 employees
More than a year
Jul 01, 2018
The software is easy to use
The software is easy to use
Pros
Organizing everything in one place is made easy with this software, and the owner and tenant portal keeps everyone informed about monthly payments.
Cons
Users wish for separate pages for owner and property information during online payments.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Caroline
Commercial Real Estate, 1-10 employees
Less than 6 months
Jul 01, 2018
Simple Software System
Simple Software System
Pros
With straightforward features and superb customer service, this software is easy to use and hassle-free.
Cons
Users find limitations in website design and lease writing options, desiring more advanced features.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
4
nina
Consumer Services, 1-10 employees
Less than 6 months
Jul 01, 2018
Awesome program with some needed work
Awesome program with some needed work
Pros
Once set up, the program is easy to use, excelling in listing properties and handling tenant maintenance requests efficiently.
Cons
Initial online payment setup is reported as time-consuming, but payments become easy once everything is configured.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Alejandra
Real Estate, 11-50 employees
Less than 6 months
Jun 01, 2018
Best industry software
Best industry software
Pros
Suited for property listing and management, Rentec Direct is considered the best in the market.
Cons
Poor user interface and lack of mobile apps are mentioned as areas for improvement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry
Commercial Real Estate, 51-100 employees
Less than a year
May 01, 2018
Great property management software
Great property management software
Pros
The software's ease of use, comprehensive tracking, online payment integration, and maintenance request features contribute to a positive experience.
Cons
Initial delays in online payment integration setup are reported, but seamless operation follows.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Jennifer
Real Estate, 1-10 employees
Less than a year
May 01, 2018
Great value
Great value
Pros
Despite occasional confusion, Rentec Direct proves easy to set up and use. The prompt customer service, including recent improvements like the co-renter option, adds to our satisfaction. We've only had the service for a month or two, but so far, we are pleased with the software.
Cons
Users appreciate responsive customer service, even though it might not be the friendliest. Some functionalities are considered standard but are missing, especially in reporting. There are challenges in ACH reporting, and concerns are raised about technology uncertainties. The need for a more comprehensive accounting system and improved reporting functionality is highlighted. Users acknowledge that some issues might be attributed to Forte, the payment processor, with which Rentec has partnered. The desire for more transparency and clarity in ACH processes and pricing is expressed. Overall, the effectiveness of Rentec is recognized, but there are suggestions for enhancements in various areas.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Mallory
Real Estate, 1-10 employees
Less than 6 months
May 01, 2018
Great, inexpensive option
Great, inexpensive option
Pros
Tracking revenue, expenses, tenant documents, and the EasyPay function make Rentec Direct a valuable tool.
Cons
Learning curve and a desire for a more robust accounting system are identified as concerns.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Matt
Commercial Real Estate, 1-10 employees
Less than 6 months
May 01, 2018
Great for my needs
Great for my needs
Pros
The ease of use and affordability of Rentec Direct make it a perfect fit for managing my 35 units.
Cons
Tracking real estate loans is a notable absence, requiring workarounds for effective management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tony
Real Estate, 1-10 employees
Less than 6 months
Mar 01, 2018
Great experience for a new property management company
Great experience for a new property management company
Pros
Exceptional customer support, available hours, and comprehensive knowledge make learning Rentec Direct's ins and outs a smooth process.
Cons
Dated appearance and challenges in mobile use are mentioned as drawbacks.�
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Denice
Real Estate, 1-10 employees
Less than a year
Mar 01, 2018