NextGen Reviews

“Excellent, efficient but frustrating

Pros

We've really liked how simple it is to navigate both the practice management and EHR parts of the program. Sending messages and handling tasks is also easy and user-friendly for our team.

Cons

I am frustrated that the SOAP note only allows a single user at a time. Because of that limitation, both our clinicians and support staff struggle to input their information quickly which slows down charting and makes timely documentation harder to achieve.

“Customer care is the best

Pros

My account reps have been great. They check in regularly and make sure everything is running smoothly.

Cons

The system glitches often with one issue after another. At times I noticed reports don't load or it says an appointment was made when it actually was not.

“Quality tool but pretty expensive

Pros

I really like the user experience, the customer support and the knowledge and helpfulness of our account rep. She is the reason this product is worth our time.

Cons

To me the price of the product feels too high. Plus the Patient Portal is incredibly difficult to use for both patients and staff and needs significant improvement.

“Love using it

Pros

NextGen Office EHR/PM is an all in one system for EHR, practice management, clearinghouse, portal and telemedicine and it works on any device. Also I find it easy to use and very fast for documenting patient visits. The new Ambient Assist AI scribe makes notes simple too just turn on the mic, focus on the patient and it creates a structured note for you. Their customer support and training are also excellent.

Cons

The system has built-in patient reminders by text and email which is helpful. But for detailed messages, we still need a third-party app. It works fine but I feel like it would be better if everything was built in.

“Highly customizable

Pros

We found the onboarding process to be smooth and easy. The system is really powerful and the ability to customize everything is super helpful as we grow our clinical services.

Cons

Live training sessions are quite limited. They only offer a set amount of time and if you need extra sessions, you have to pay for them. Would appreciate if there were more live sessions.

“Plenty of space to grow

Pros

The account reps are always quick to help when problems arise and the account manager keeps me well-informed.

Cons

Well the billing department often misses calls which is frustrating. On top of that I have to type out 100 characters just to answer their questions.

“Strong EHR with potential for improvement

Pros

NGO has been great for our billing company especially with managing multiple practices. It has helped us streamline processes, improve quality and run operations more smoothly. The reporting is powerful if you know Excel as our team loves it though it might feel overwhelming for some. For practice management, the system is easy to use and our front office staff quickly learned patient registration, scheduling, check-ins and copay collections. On the EHR side it works really well if you take the time to customize forms, care plans and templates. Without that effort, it can be a struggle like most other systems.

Cons

It limits integration with other platforms by restricting its API unlike other EHR/PM systems that use open APIs for smoother access and a better patient experience. Only preferred partners can connect which makes no sense and slows down workflows. Faxes are another recurring problem as there are constant delays and support does not provide useful updates. Once they say it's fixed, the issue pops up again. Known problems like this including ongoing MIPS and MACRA dashboard reporting errors, are not addressed quickly which is stressful with submission deadlines. The Ideas section in the Success Community feels pointless since suggestions rarely get implemented even after years of feedback. Plus texting and emailing could be much better too. Also the portal is not very functional and it would be far easier if patients could sign documents by text instead of logging into the portal or signing in person.

“Long Term Customer But Never Had Help From Customer Care

Pros

I have had NextGen formerly HealthFusion for nearly 13 years. The platform is easy to use and it used to work well.

Cons

Customer service is nonexistent. Over the past few years support has been awful and as prices increase, it feels like everything is self-service. You will spend hours creating cases, waiting for responses and getting frustrated over issues that should be simple. There is confusion about who to contact with clearinghouse issues and both parties pass the blame. And I noticed their MIPS/MACRA measuring factors are also very limited.

“Good and customizable

Pros

The onboarding process was smooth and the platform is very powerful. As we expand our clinical services its customizability has proven extremely helpful.

Cons

Live training is limited to a set amount of time and let me tell you that if you want extra one-on-one sessions, you have to pay for them which is not ideal.

“Worst experience, so avoid it

Pros

Sending medications is a bit easier but it does not preload the quantity. In my old system it would fill in the bottle size automatically I work in ophthalmology. With this one I really do not have much positive to say.

Cons

Everything about this program is problematic. Whoever designed it should have asked actual clinic staff, doctors and techs for input. We used to have Compulink and thought it was bad but now we are all wishing we could go back. Nothing is user-friendly so if you are considering switching to this software, JUST DON'T.

“Bad experience

Pros

The reason we went with NextGen Office was we thought it was very affordable. We soon found out why it was so affordable. I would recommend everyone not to go by price when choosing a software.

Cons

The customer service is really bad. They dont know the answers to my questions and theres so much static when I try calling the support line that its impossible to understand them. I could never get help from anyone.

“Not worth your time or money

Pros

We chose NextGen Office because we are a small clinic and the price fit our budget. But I can honestly say you get what you pay for. So opt for the best not the cheapest option.

Cons

Customer service is very very terrible. No one can answer questions and when I call the support line, there is so much static that it's impossible to understand them. I never got the help I needed.

“Nowhere near the competition

Pros

The mobile app is decent. It lets you use speech recognition pretty easily though you might not enjoy working on an iPhone or iPad.

Cons

The desktop is extremely slow and I dont see how it offers any benefits compared to its competitors.

“Wouldnt recommend

Pros

The patient encounter part was somewhat easy to use. Still quite heavy but at least the templates they provided made it a bit easier.

Cons

The billing process was a nightmare. We lost thousands of dollars due to it and it was expensive to have just two providers. The customer service was not cooperative either. We had to wait weeks to get vague, unhelpful responses. We finally spoke to a manager after enough complaints and they basically couldnt do anything for us. We left as soon as our contract ended.

“Decent software

Pros

The filing features were easy to use with plenty of tools to help organize and separate documents that were already scanned into the system. Found it convenient.

Cons

The processing takes too long. It freezes often and takes forever to get anything done.

“Falls behind others

Pros

The mobile app works fine and makes speech recognition easy to use though it's not the best experience on an iPhone or iPad.

Cons

Well the desktop version is very slow which annoys me a lot and offers no advantages over any of its competitors.

“Bad choice

Pros

NextGen Office patient encounter portion was fairly user-friendly. Though it was still pretty heavy but the templates they offered helped a bit.

Cons

The billing side was a nightmare and probably cost our company thousands which is a lot for just two providers. Customer service was awful too as you would wait weeks for a vague reply that did not help. After enough complaints we finally reached a manager but they did not seem to care. So we left as soon as our contract was up.

“Feels outdated

Pros

The filing tools are easy to use and give us plenty of options for organizing documents once they are scanned into the system.

Cons

The system runs very slowly, freezes often, and makes even simple tasks take much longer than they should. Overall I would say a lot of improvements need to be made.

“Support here isn't reliable

Pros

Prescribing with Nextgen was super smooth right from the start. I didn't run into any issues at all, which is a big deal for me.

Cons

I had a terrible experience with support. The onboarding was awful and the rep could barely answer any of my questions. A month later, when I had more questions, the rep told me we had used up all of our hours. There's no app to use on the go and now the rep has been MIA for a month while we're trying to cancel.

“Not ideal for dermatology

Pros

I love how the clinical and practice management EMR work together. It's so smooth and I don't have to worry about switching between systems.

Cons

This just isn't a good fit for dermatology. It's not streamlined or efficient at all. There are so many clicks and scrolls to get through, which makes everything feel really slow and frustrating.