Benchmark Systems EHR Software

Best Customer Support

Pros

Our experience with Benchmark has been overwhelmingly positive. We've been with Benchmark since the inception of our practice, and they've consistently delivered exceptional customer support. As a small practice, we don't utilize the EMR system, but we appreciate Benchmark's ability to generate tailored reports. Their system makes posting patient services, payments, and insurance payments a breeze. Additionally, we value the ease of editing charges and payments.

Cons

Some of the reports provide extraneous information.

BILLING APPLICATIONS REVIEW

Pros

The best aspect of Benchmark is their staff, who are always eager to assist with any issues. It's quick and easy to add ICD-10 codes and CPT codes. Downloading payments from insurance companies and tracking payments is straightforward.

Cons

Occasionally, the site can be slow, possibly due to local internet services.

Issues thatNeed to Be Addressed

Pros

One of the significant positives for us is the support team's responsiveness and ability to provide real answers promptly. Without the support team, our experience wouldn't be as positive. The system is easy to use.

Cons

Updates often lead to problems, there is a lack of communication during outages, and prescription eligibility issuesNeed resolution.

Antworks Great System for Your Company

Pros

This system is easily trainable, with minimal problems once users become familiar with it. The recent improvements to theNote section have been particularly beneficial. The support team is knowledgeable and pleasant to work with.

Cons

Some areas within the EHR are less forgiving, such as follow-up, where the allotted space is insufficient.

User for Over a Year and Complete Disappointment

Pros

Not recommended. The only positive is the Practice Management aspect. However, the system is expensive,Not user-friendly, and requires too many clicks for various tasks. Training is subpar.

Cons

Every question is met with a focus on additional costs. The system is excessively click-heavy.

Very Satisfied EMR Customer

Pros

Benchmark's customer service exceeds our expectations. The EHR system itself is intuitive and easy toNavigate.

Cons

Improving the ability to retrieve inactive patient data would be beneficial.

Benchmark Clinical is One of the Best EHR Systems I've Ever Used!

Pros

This product is incredibly intuitive and user-friendly. What stands out the most is the remarkable support provided by Benchmark. Their support team is consistently responsive, courteous, and exceptionally helpful.

Cons

Unfortunately, my time with the company was too short to identify any shortcomings. I would have been a lifelong customer if possible.

I Have Been Using Your Product for31/2 Years.

Pros

Accessing patient information became easier with the help of this software. The interface presents the patient's history in a clean format.

Cons

On the PMR side, I would like improved functionality for taking payments, making appointments, and generating receipts.

Amazing Support!

Pros

Benchmark has provided outstanding support, especially when I took over managing my husband's practice with little training on theNavigator and introducing the EMR.

Cons

I would prefer fewer clicks to complete tasks, but I'm unsure if this issue is unique to this system or common across all EMR systems.

Excellent Support and Service

Pros

The prompt response to phone calls and questions isNoteworthy. Benchmark's EMR works smoothly.

Cons

There haven't been any major issues to report; the EMR functions seamlessly.