Overall Rating
4.1
21 Reviews
Rating Distribution
5
(10)
4
(5)
3
(5)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
21 Reviews
Rating Distribution
5
(10)
4
(5)
3
(5)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Support VistA=Support our Vets
Support VistA=Support our Vets
Pros
Works great and without cost in our welfare center for military vets (who deserve the best). Recommended if you’re in the market for a no-nonsense and solid EHR.
Cons
None.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Jeremy H. Lane
Vets Welfare Resort, OK, Head Count: 20 employees
Apr 03, 2023
Our go-to EHR for treating senior vets at our small-town practice
Our go-to EHR for treating senior vets at our small-town practice
Pros
Ever since the VA launched VistA back in 2019, we’ve been using the EHR to streamline our honorable vets treatments – from automating their prescription refills to communicating their records to other consultants with a click. And since the system is free, with pretty much every standard facility you could want from an open-source software, we don’t have to worry about the budget.
Cons
The VA should really consider working on the system interface. It’s powerful, sure/checks most of the boxes – but it looks like something from the 90s!
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Rachel L. Johnson
Freedom Vets Clinic, MI, Head-Count: 5-9 employees
Feb 28, 2023
Too Early to Tell
Too Early to Tell
Pros
The system is user-friendly and easy to customize according to patients needs. Scheduling has become easier with this software
Cons
No complaints so far, too early to recommend.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Marlyin
Kind Hearts LLC, 2-9 employees
Apr 18, 2021
Satisfied
Satisfied
Pros
I like how the system is easy to use and easy to manage for all the staff members.I also like how you can easily customise records according to each patient. I recommend this software to my fellow colleagues.
Cons
Not Applicable.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Taylor
USA Medical Clinic, 10-49 employees
Apr 18, 2021
Customer Support Needs Improvement
Customer Support Needs Improvement
Pros
The layout is straightforward and easy to understand. I especially like the billing and scheduling feature,it really helps speed things up for our company.
Cons
The customer support is of no value, they rarely respond let alone fix your problem or guide you.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Gretal
Services Health, 2-9 employees
Apr 18, 2021
A Good Experience
A Good Experience
Pros
Overall, its a good software to have. Its user-friendly and easy to manage for beginners. The customer support is also satisfactory.
Cons
None of significance.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Eddie
Winfield Family Care, 10-49 employees
Apr 18, 2021
Acceptable
Acceptable
Pros
I personally like its voice recognition feature, it really takes writing notes and making reports to the next level! Their updates are also very innovative.
Cons
Bad at customisation, honestly the biggest drawback. The customer service is also not very helpful and cooperative.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Martha
Family HealthCare, 10-49 employees
Apr 05, 2021
Wonderful
Wonderful
Pros
We have no complaints. Our workflow is much better and we are able to manage all our activities from one software. Our information is also secure in the system.
Cons
Nothing bad to say about Vista.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Geena
Rise Private Clinic, 10-49 employees
Mar 27, 2021
Vista Review
Vista Review
Pros
It has a lot of functionality for administrative as well as medical staff. The patient portal also works as advertised.
Cons
Takes some time to get used to it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Walter
Galveston Medical Clinic, 10-49 employees
Mar 26, 2021
All good things
All good things
Pros
All the features are according to our liking and the ones that were not we customized easily. The customer service is so friendly we never feel embarassed when contacting them.
Cons
None
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Edd
Amson Medical Clinic, 10-49 employees
Mar 24, 2021
Bad customer service
Bad customer service
Pros
The software gets your records organized and makes communication faster.
Cons
The customer service and technical support is of no help and we are often left stranded.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Ansel
Bushville Health Clinic, 2-9 employees
Mar 22, 2021
It has made a difference
It has made a difference
Pros
The software has affected our practice in a positive way and we are better able to facilitate patients in terms of appointments and billing.
Cons
VistA needs more options for customizing the dashboard view.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Solange
Winslow Adams MD, 2-9 employees
Mar 18, 2021
Its okay
Its okay
Pros
We have been using this to keep our records electronically and it works fine. There is basic functionality.
Cons
We do not know how to change the options and customize it.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Mary
Worchest Family Care, 2-9 employees
Mar 16, 2021
GOOD OPTION
GOOD OPTION
Pros
It has a clean dashboard and creates customized workflows to help us manage everything we need with no external help.
Cons
The patient charts do not auto-save and we need to click every time which our doctors sometimes forget about.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Joy
Emory Health Services, 10-49 employees
Mar 13, 2021
Satisfactory services
Satisfactory services
Pros
Their voice recognition feature makes it very easy to dictate notes or write reports.
Cons
Their customer service should add a chat feature because it is not always easy to get through on the phone.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Raj
USC Medical Clinic, 10-49 employees
Mar 13, 2021
Easy and customizable
Easy and customizable
Pros
The software dashboard is great and gives us all the information we need at a glance. We can customize the templates and cut down processing time
Cons
The training was not very easy to follow and we were still confused after the presentation. We figured it all out on our own.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Joe
Kind Hearts LLC, 10-49 employees
Mar 12, 2021
A good choice
A good choice
Pros
VistA has streamlined our practice management by providing the records, billing and scheduling in a single solution. We can now quickly process paperwork and save ours and the patients time.
Cons
There should be a better interface for the patient portal to facilitate them.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Richard
Solis Heart and Lung Care, 50-99 employees
Mar 12, 2021
It is too early to tell
It is too early to tell
Pros
We have only started using this program and although the training went very well and they continue to follow up to ask about our progress, I cannot make a definitive statement on the usability.
Cons
One thing I have noticed is that there are not that many customization options for the templates.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Stanley
South Florida Medical Care Center, 50-99 employees
Mar 07, 2021
Very practical and easy-to-use
Very practical and easy-to-use
Pros
I have found this software to be very user-friendly. It has a simple interface that all my employees can use with ease. We are also happy with the customer service because they are quick to respond to our complaints and patiently walk us through the solution no matter how many times we call them.
Cons
NA
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Zoey
Marina Health Center, 2-9 employees
Mar 05, 2021
Excellent Software!
Excellent Software!
Pros
Everything is just great about this software. From their extremely helpful customer support to all the amazing features, it is by far the best software I have used. Super flexible and user friendly.
Cons
I am not a fan of maybe one or two of their features but other than that, I would highly recommend it.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
daniel g.
DBA, 201-500 employees employees
Sep 03, 2020
Good but not great
Good but not great
Pros
The features are good but they are very limited. The software is quite easy to understand.
Cons
The customer support is not the best and the features are not enough and as good as other software.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Celine
Senior marketing head, 11-50 employees employees
Aug 15, 2019
Filters
Support VistA=Support our Vets
Support VistA=Support our Vets
Pros
Works great and without cost in our welfare center for military vets (who deserve the best). Recommended if you’re in the market for a no-nonsense and solid EHR.
Cons
None.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Jeremy H. Lane
Vets Welfare Resort, OK, Head Count: 20 employees
Apr 03, 2023
Our go-to EHR for treating senior vets at our small-town practice
Our go-to EHR for treating senior vets at our small-town practice
Pros
Ever since the VA launched VistA back in 2019, we’ve been using the EHR to streamline our honorable vets treatments – from automating their prescription refills to communicating their records to other consultants with a click. And since the system is free, with pretty much every standard facility you could want from an open-source software, we don’t have to worry about the budget.
Cons
The VA should really consider working on the system interface. It’s powerful, sure/checks most of the boxes – but it looks like something from the 90s!
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Rachel L. Johnson
Freedom Vets Clinic, MI, Head-Count: 5-9 employees
Feb 28, 2023
Too Early to Tell
Too Early to Tell
Pros
The system is user-friendly and easy to customize according to patients needs. Scheduling has become easier with this software
Cons
No complaints so far, too early to recommend.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Marlyin
Kind Hearts LLC, 2-9 employees
Apr 18, 2021
Satisfied
Satisfied
Pros
I like how the system is easy to use and easy to manage for all the staff members.I also like how you can easily customise records according to each patient. I recommend this software to my fellow colleagues.
Cons
Not Applicable.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Taylor
USA Medical Clinic, 10-49 employees
Apr 18, 2021
Customer Support Needs Improvement
Customer Support Needs Improvement
Pros
The layout is straightforward and easy to understand. I especially like the billing and scheduling feature,it really helps speed things up for our company.
Cons
The customer support is of no value, they rarely respond let alone fix your problem or guide you.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Gretal
Services Health, 2-9 employees
Apr 18, 2021
A Good Experience
A Good Experience
Pros
Overall, its a good software to have. Its user-friendly and easy to manage for beginners. The customer support is also satisfactory.
Cons
None of significance.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Eddie
Winfield Family Care, 10-49 employees
Apr 18, 2021
Acceptable
Acceptable
Pros
I personally like its voice recognition feature, it really takes writing notes and making reports to the next level! Their updates are also very innovative.
Cons
Bad at customisation, honestly the biggest drawback. The customer service is also not very helpful and cooperative.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Martha
Family HealthCare, 10-49 employees
Apr 05, 2021
Wonderful
Wonderful
Pros
We have no complaints. Our workflow is much better and we are able to manage all our activities from one software. Our information is also secure in the system.
Cons
Nothing bad to say about Vista.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Geena
Rise Private Clinic, 10-49 employees
Mar 27, 2021
Vista Review
Vista Review
Pros
It has a lot of functionality for administrative as well as medical staff. The patient portal also works as advertised.
Cons
Takes some time to get used to it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Walter
Galveston Medical Clinic, 10-49 employees
Mar 26, 2021
All good things
All good things
Pros
All the features are according to our liking and the ones that were not we customized easily. The customer service is so friendly we never feel embarassed when contacting them.
Cons
None
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Edd
Amson Medical Clinic, 10-49 employees
Mar 24, 2021
Bad customer service
Bad customer service
Pros
The software gets your records organized and makes communication faster.
Cons
The customer service and technical support is of no help and we are often left stranded.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Ansel
Bushville Health Clinic, 2-9 employees
Mar 22, 2021
It has made a difference
It has made a difference
Pros
The software has affected our practice in a positive way and we are better able to facilitate patients in terms of appointments and billing.
Cons
VistA needs more options for customizing the dashboard view.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Solange
Winslow Adams MD, 2-9 employees
Mar 18, 2021
Its okay
Its okay
Pros
We have been using this to keep our records electronically and it works fine. There is basic functionality.
Cons
We do not know how to change the options and customize it.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Mary
Worchest Family Care, 2-9 employees
Mar 16, 2021
GOOD OPTION
GOOD OPTION
Pros
It has a clean dashboard and creates customized workflows to help us manage everything we need with no external help.
Cons
The patient charts do not auto-save and we need to click every time which our doctors sometimes forget about.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Joy
Emory Health Services, 10-49 employees
Mar 13, 2021
Satisfactory services
Satisfactory services
Pros
Their voice recognition feature makes it very easy to dictate notes or write reports.
Cons
Their customer service should add a chat feature because it is not always easy to get through on the phone.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Raj
USC Medical Clinic, 10-49 employees
Mar 13, 2021
Easy and customizable
Easy and customizable
Pros
The software dashboard is great and gives us all the information we need at a glance. We can customize the templates and cut down processing time
Cons
The training was not very easy to follow and we were still confused after the presentation. We figured it all out on our own.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Joe
Kind Hearts LLC, 10-49 employees
Mar 12, 2021
A good choice
A good choice
Pros
VistA has streamlined our practice management by providing the records, billing and scheduling in a single solution. We can now quickly process paperwork and save ours and the patients time.
Cons
There should be a better interface for the patient portal to facilitate them.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Richard
Solis Heart and Lung Care, 50-99 employees
Mar 12, 2021
It is too early to tell
It is too early to tell
Pros
We have only started using this program and although the training went very well and they continue to follow up to ask about our progress, I cannot make a definitive statement on the usability.
Cons
One thing I have noticed is that there are not that many customization options for the templates.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Stanley
South Florida Medical Care Center, 50-99 employees
Mar 07, 2021
Very practical and easy-to-use
Very practical and easy-to-use
Pros
I have found this software to be very user-friendly. It has a simple interface that all my employees can use with ease. We are also happy with the customer service because they are quick to respond to our complaints and patiently walk us through the solution no matter how many times we call them.
Cons
NA
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Zoey
Marina Health Center, 2-9 employees
Mar 05, 2021
Excellent Software!
Excellent Software!
Pros
Everything is just great about this software. From their extremely helpful customer support to all the amazing features, it is by far the best software I have used. Super flexible and user friendly.
Cons
I am not a fan of maybe one or two of their features but other than that, I would highly recommend it.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
daniel g.
DBA, 201-500 employees employees
Sep 03, 2020
Good but not great
Good but not great
Pros
The features are good but they are very limited. The software is quite easy to understand.
Cons
The customer support is not the best and the features are not enough and as good as other software.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Celine
Senior marketing head, 11-50 employees employees
Aug 15, 2019