Overall Rating
4.7
57 Reviews
Rating Distribution
5
(40)
4
(16)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
57 Reviews
Rating Distribution
5
(40)
4
(16)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
National Electrical Contractor - Workpal
National Electrical Contractor - Workpal
Pros
My entire experience with the Workpal team has been fantastic from the start. They provided detailed demos and explanations and the implementation process was quite impressive too. They worked closely with us to customize the system according to our needs. Transitioning a team of over 20 engineers to the new app was a huge challenge but the Workpal team supported us throughout the entire process. The level of control and functionality offered by the app is incredibly useful and the real time updates it provides to our office team and clients are invaluable. I am truly impressed by this system.
Cons
Implementing Workpal has had a huge positive impact on our business. and it is honestly not possible to find any cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Construction, 11-50 employees
Less than 6 months
Apr 08, 2024
Workpal has improved our communications and effectiveness
Workpal has improved our communications and effectiveness
Pros
The job tracking and scheduling as well as quotation process are seamless and effective.
Cons
I prefer to have a feature that allows scheduling multiple dates for a single job, spanning different time periods.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
George
Facilities Services, 51-100 employees
Less than 6 months
Mar 15, 2024
Workpal Review
Workpal Review
Pros
Once you familiarize yourself with the software it becomes easy. Organizing our engineers schedules is quick and simple.
Cons
There are times when the mobile phone access on WorkPal isn't as optimal as the desktop version. Our engineers sometimes struggle with it due to job loading issues.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Olivia
Construction, 1-10 employees
More than a year
Mar 13, 2024
6 month review
6 month review
Pros
It is convenient that everything is easily accessible and can be found without a problem. The staff is very helpful and the system can be customized to suit our business needs.
Cons
It can be hard to work on the software when internet access is unavailable especially when working on site. Additionally our current accounting software package doesn't integrate well with Workpal unless you have the most expensive package designed for corporate companies. It would be beneficial to consider the needs of smaller customers including self employed individuals who may use the software more frequently.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Carly
Mechanical or Industrial Engineering, 1-10 employees
Less than 6 months
Jul 27, 2023
Workpal review
Workpal review
Pros
The ability to log jobs for our staff members is a great feature provided by the software.
Cons
I would like to mention that there are instances where jobs don't sync to our staffs mobile devices.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Jordan
Machinery, 1-10 employees
Less than a year
Jul 16, 2023
Jobs
Jobs
Pros
Scheduling jobs and sending work to engineers is a very simple.
Cons
I am unable to create invoices for customers with CIS and withholding tax combined.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Electrical/Electronic Manufacturing, 1-10 employees
Less than 6 months
Jul 14, 2023
Just starting our journey
Just starting our journey
Pros
When we were searching for new software, we were looking for the ability to use mobile devices for engineers to complete paperwork and manage job costs in one place were the most important functions for us. Workpal offers these features, allowing us to produce reports efficiently.
Cons
I haven't encountered anything that I dislike about it so far.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marta
Machinery, 11-50 employees
Less than 6 months
Jul 02, 2023
Great software, highly recommend
Great software, highly recommend
Pros
The ease with which our engineers can use it while on the road is remarkable.
Cons
It doesn't sync with my accounts software but to be fair not many systems do.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Daniel John
Utilities, 1-10 employees
Less than a year
Jul 01, 2023
Very Pleased
Very Pleased
Pros
The ease of use and the ability to access all the necessary information is outstanding.
Cons
The training we received was quite basic so we have mostly relied on hands on experience and self learning. Once you become familiar with it surely the platform is excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than 6 months
Jun 23, 2023
Great User Friendly experience
Great User Friendly experience
Pros
I love how easy it is to use and understand. Everyone in our company has been able to navigate it effectively.
Cons
Nothing at all! It works perfectly and helps us achieve our goals
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eden
Transportation/Trucking/Railroad, 11-50 employees
Less than 6 months
Jun 21, 2023
Workpal - a good product
Workpal - a good product
Pros
I found the setup process and cost very much excellent. also the team was very friendly. Workpal offers so many features and can be tailored to meet your specific needs. The interface is also user friendly and simple.
Cons
It would be helpful if the scheduling view provided a clearer representation allowing me to block out peoples days with a more detailed view of all their assigned jobs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Martin
Construction, 51-100 employees
Less than 6 months
Jun 18, 2023
.....the only Pal you need.
.....the only Pal you need.
Pros
Instant access to engineers workloads is easy.
Cons
One limitation I would like to point is the inability to assign the same license to an individual who uses both the mobile and desktop versions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roisin
Construction, 101-500 employees
More than a year
Jun 17, 2023
Customer Care
Customer Care
Pros
One of the things I love about the product is that we receive job reports immediately after completion. This is a huge advantage for us as we handle numerous customer care jobs daily.
Cons
I don't like the fact that I can't see all my daily jobs on a calendar without assigning specific time slots to each job.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Leanne
Construction, 1-10 employees
Less than 6 months
May 13, 2023
Great Product Thats Changed The Way We Work For The Better
Great Product Thats Changed The Way We Work For The Better
Pros
Workpals onboarding process was simple, allowing us to set up the platform according to our requirements. We could also make specific changes as we gained more understanding of the system. Managing a large volume of clients across multiple sites and tracking historical installations, upcoming jobs, and service requirements is effortless with Workpal. Customers appreciate the auto-generated job sheets upon completion, providing them with all the necessary details promptly. Creating and allocating jobs while efficiently managing our workforce based on location saves time and money.
Cons
It would be great to have a stock management feature integrated into WorkPal, eliminating the need for a separate platform. Additionally a "subcontractor" license option that allows payment per job would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luke
Construction, 11-50 employees
Less than a year
Jan 25, 2023
WorkPal Review
WorkPal Review
Pros
From an administrators perspective, learning to use this software was very much easy. The ability to track jobs in real time from start to finish is a major advantage. Operatives can upload notes, pictures and collect customer signatures.
Cons
We had to find workarounds for some of the softwares limitations. For example we hoped for an automatic generation of a specific report but we still have to compile it manually. furthermore adding additional customized forms and reports can be quite costly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Karolina
Facilities Services, 11-50 employees
More than a year
Nov 21, 2022
Great
Great
Pros
It is easy to use and can be customized to fit the needs of different industries. It is versatile and simplifies everyday tasks.
Cons
The only con I can mention is that occasionally the mobile app needs to be rebooted to receive jobs or sync with the desktop.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
Dave
Consumer Services, 11-50 employees
Less than 6 months
Nov 19, 2022
Easy to use
Easy to use
Pros
Both the desktop and mobile systems of the product are easy to use and understand.
Cons
Sometimes the in house terminology used in Workpal can be a bit hard to understand.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
David
Facilities Services, 11-50 employees
Less than a year
Nov 15, 2022
WorkPal Review
WorkPal Review
Pros
This software is user friendly for both desktop and mobile users. It is efficient and easy to set up for on site operatives. The customer service is excellent and any issues or queries are resolved promptly. The reports have a professional look and are well organized.
Cons
We have encountered a few limitations that we had to work around or we have to find alternative methods for that.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Laura
Facilities Services, 11-50 employees
Less than a year
Nov 11, 2022
Regular user, Reactive maintenance company
Regular user, Reactive maintenance company
Pros
The setup process was relatively upfront and customized to suit our business. We can respond almost instantly with images and reports directly from the engineer to the client.
Cons
It seems a bit glitchy on iPhone and the process of setting up custom forms usually delayed and involve some back and forth.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
stepehen
Construction, 11-50 employees
More than a year
Nov 09, 2022
Helpful tool for daily use
Helpful tool for daily use
Pros
WorkPal combines information from our previous databases providing an easy to use and more functional option for tracking jobs, managing clients and granting mobile access to documents for employees working on site.
Cons
When using the search function I often find that too many old jobs appear and there is no sorting function to organize them by date or job number.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Susan
Facilities Services, 11-50 employees
Less than a year
Nov 02, 2022
Paperless, Quick and Efficient
Paperless, Quick and Efficient
Pros
In a few years we will have our complete service and work history documented and stored, eliminating the need for physical paper files taking up space and causing navigation difficulties in our office. New staff members will require less guidance to find information and reports arrive instantly.
Cons
It would be beneficial if the software could be more easily customized to meet specific customer requirements.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jordan
Construction, 11-50 employees
Less than 6 months
Nov 01, 2022
Industry leading Field management system
Industry leading Field management system
Pros
Since our work is primarily concentrated in London, it is important to provide our engineers with efficient routes to avoid traffic congestion and meet client SLAs. With instant access to well designed job report cards we can offer precise, real time updates to our clients further enhancing our already high customer satisfaction scores.
Cons
Integration with WAZE navigation would be useful since some of our engineers prefer using that satnav system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ross
Facilities Services, 51-100 employees
Less than a year
Nov 01, 2022
Workpal Best in class
Workpal Best in class
Pros
Having worked with other companies and in my own business I can confidently say that Workpal is the best in its class. It is industry specific, easy to work with and allows for additional customization.
Cons
I have been trained and guided by WorkPal and it is difficult for me to find any faults in what we have compared to what we need. A definite 5 star rating from my side
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Environmental Services, 11-50 employees
More than a year
Oct 08, 2022
Very user friendly
Very user friendly
Pros
It is very easy to use and there is no risk of making errors since everything can be rectified.
Cons
It would be great to have the ability to select multiple photos within a job under the photo section.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Iris
Retail, 51-100 employees
Less than a year
Oct 06, 2022
Work Pal keeps us working
Work Pal keeps us working
Pros
Workpals scheduling and planning features help us stay on track with dates and tasks making sure we never miss anything. As a result we can manage our time more efficiently.
Cons
We absolutely love everything about it. And the team at WorkPal is always accommodating any changes we need to make.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Catherine
Construction, 11-50 employees
More than a year
Oct 05, 2022
WorkPal Review
WorkPal Review
Pros
The implementation process of the software was effortless and the software allows for the development of new features both in the office and remotely.
Cons
It would be beneficial to have an option to select individual labels for each asset type instead of having the same labels for all types.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Craig
Industrial Automation, 11-50 employees
Less than a year
Oct 04, 2022
Excellent System
Excellent System
Pros
Both our operational, scheduling and invoicing staff find the system easy to use. Our engineers on the road find the system easy to navigate and the work reports it produces are excellent.
Cons
Creating additional forms can be expensive.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Callum
Utilities, 11-50 employees
Less than a year
Oct 03, 2022
Great product for any business
Great product for any business
Pros
I was impressed by how adaptable the product is to meet the unique needs of each business. The setup process was quick and training was provided. However, the system is user friendly so we were up and running within a couple of weeks. The customer service was excellent with friendly staff who provided great solutions. I particularly like the map feature which allows us to check for nearby jobs.
Cons
There were a few things we wanted to change to better suit our needs. but the good thing is that the knowledgeable staff who are well versed in the system were able to provide us with solutions. So for now there are no cons!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Demi
Mechanical or Industrial Engineering, 1-10 employees
Less than a year
Oct 01, 2022
WorkPal keeps us on track
WorkPal keeps us on track
Pros
The user interface is fantastic which makes work much easier and more enjoyable.
Cons
There are a few scheduling features that could be modified to make them a bit easier to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Consumer Services, 1-10 employees
Less than a year
Jun 13, 2022
Easy to use, amazing support
Easy to use, amazing support
Pros
It is very easy to schedule jobs for our teams, monitor project progress in real time and generate reports. Workpals user friendly interface simplifies training for our teams.
Cons
Adding a dashboard would be a fantastic feature particularly for projects that span over extended periods and involve up to 4 visits per site.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danielle
Construction, 11-50 employees
Less than 6 months
May 15, 2022
WorkPal PTSL
WorkPal PTSL
Pros
The software is simple to use and integrate into our existing systems.
Cons
The calendar could benefit from improvement especially in terms of displaying the current workload and available booking slots.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Robert
Utilities, 1-10 employees
More than a year
Feb 16, 2022
Construction
Construction
Pros
The photos are dated and time tamped and clients can access and view their projects online.
Cons
The cost of getting documents edited and uploaded to the app is a bit high.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Construction, 11-50 employees
More than a year
Jan 27, 2022
Workpal
Workpal
Pros
Workpal provides easy access from anywhere and it is user friendly for mobile users.
Cons
I would like the ability to add forms ourselves.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Rachel
Education Management, 1-10 employees
Less than a year
Jan 02, 2022
WorkPal could change your life
WorkPal could change your life
Pros
The convenience of this software significantly improves everyones lives. Having RAMS (Risk Assessment and Method Statement) on site gives us peace of mind knowing that surprise audits will always be covered. The automatic invoicing and real time updates provide excellent service to our clients which has been acknowledged by new clients who inquired about the software.
Cons
Personally I have encountered some minor issues that could probably be resolved if I knew how. However the team is always in contact providing updates and training support.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ricky
Construction, 1-10 employees
Less than 6 months
Nov 01, 2021
Engineering Asset
Engineering Asset
Pros
It is easy to use and implement past data into the system resulting in a significant reduction in workload.
Cons
The calendar is the only aspect that falls short although it's not very important
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Robert
Facilities Services, 1-10 employees
Less than a year
Oct 23, 2021
Good job
Good job
Pros
The support team is awesome and we can generate immediate service reports for our clients.
Cons
Updates to forms have not been smoothly accepted most of the times
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Ricky
Facilities Services, 1-10 employees
Less than a year
Oct 21, 2021
Makes a big difference to our day to day processes since we have been using it
Makes a big difference to our day to day processes since we have been using it
Pros
Switching from using Outlook to log bookings, send job sheets and generate invoices. all seamlessly emailed to the required recipients has been a significant upgrade for us.
Cons
There is not much to complain about. However let me mention that the tracking is not always spot on but the more I use it the more I discover helpful features and shortcuts for things I would have suggested.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Andy
Construction, 11-50 employees
More than a year
Oct 18, 2021
Job Management
Job Management
Pros
Our customers are very much satisfied with the quality of the job cards produced. The ability to track job progress in real time as reported by our engineers on site is a major advantage.
Cons
Occasionally I experience connection issues but these are usually due to incomplete updates.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Joanne
Construction, 11-50 employees
More than a year
Oct 17, 2021
Fcs
Fcs
Pros
I like that I can seamlessly go from creating a quotation to generating an invoice once the client and job details are set up.
Cons
I find that the vehicle tracking is not very precise.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Simon
Facilities Services, 1-10 employees
Less than a year
Oct 14, 2021
WorkPal
WorkPal
Pros
The custom forms make it very easy to use and the app can be installed and set up for deployment without any hassle.
Cons
There are occasional bugs but they are promptly addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lloyd
Maritime, 11-50 employees
Less than a year
Aug 25, 2021
Really Useful Product
Really Useful Product
Pros
The simplicity of the software is remarkable even for someone like me who is not an IT exprt.
Cons
This is the only system of its kind that I have ever used so I have nothing to compare it to.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Caroline
Pharmaceuticals, 500+ employees
More than a year
Aug 13, 2021
Great and easy to use application
Great and easy to use application
Pros
The data and information entry process is very easy and simple in the presence of this software.
Cons
As I recently joined this company I can't provide feedback just yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veronica
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
Jul 21, 2021
Working with WorkPal
Working with WorkPal
Pros
The software is very intuitive which makes it less intimidating for new users. The search function is excellent allowing you to quickly find what you need.
Cons
I prefer more flexibility in making changes to functionality by the administrator.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kenny
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
Jul 19, 2021
Matthew Lewis
Matthew Lewis
Pros
It is user friendly, making it easy to set up customers and assign jobs to technicians for seamless job write ups and invoicing.
Cons
The system lacks the ability to generate order numbers. When adding parts and specifying the quantity in stock, the system doesn't automatically decrease the count when booking out parts. As a result another system is needed to track stock numbers and determine when to reorder.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Matthew
Automotive, 1-10 employees
More than a year
Jul 15, 2021
Great product
Great product
Pros
It is very easy to use, the setup is quick and it boasts excellent features. The customer service is also top notch.
Cons
It can be costly with additional features.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
steven
Construction, 1-10 employees
Less than a year
Jul 11, 2021
Great software and excellent service and training
Great software and excellent service and training
Pros
Being able to include photos on the worksheets greatly assists our office staff when processing the report.
Cons
It would be helpful to have a job status box that updates when engineers are finishing up, indicating actions required such as "job complete, quote needed" etc.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee
Construction, 1-10 employees
Less than 6 months
Jul 09, 2021
Perfect work flow management solution to our growing business.
Perfect work flow management solution to our growing business.
Pros
The scheduling and historical features have completely transformed our operations.
Cons
Nothing significant to note. With continuous improvements being made the WorkPal technical team is always ahead of our requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cam
Facilities Services, 51-100 employees
Less than a year
Jul 02, 2021
Great software for asset management
Great software for asset management
Pros
Workpal is quite flexible, tailoring their software to meet your specific needs. They can customize and simplify Workpal based on your requirements. Their form controls are excellent, and their developers are highly accommodating and innovative in configuring the system to suit your needs.
Cons
We weren't able to have a trial run with the software before setting up everything. If potential users could have a trial period with basic forms I believe it would make implementation much easier and give clients a better understanding of what to expect.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Kevin
Mechanical or Industrial Engineering, 11-50 employees
Less than a year
Jul 01, 2021
Suggested changes for easy of customer use functionality
Suggested changes for easy of customer use functionality
Pros
The software has great features and the ease of reporting was a major selling point. However some key items that we emphasized needed to be included on the jobs page turned out to be impossible. Overall the software is pleasant to use but there are several areas that lack backend integration, resulting in duplicated information and confusion. Additionally, the sync feature doesn't always function properly.
Cons
We faced major challenges in getting the deployment team to understand our needs. also when it comes to problem reporting, the responsibility lies with the customer to prove that the application is not functioning properly.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
4
Susan
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
Jun 06, 2021
Excellent and efficient tool to have
Excellent and efficient tool to have
Pros
The ability to log and schedule work easily is key to our operations and Workpal enables us to do that and more. Its user friendly nature is particularly important for employees who may not be as confident with IT equipment.
Cons
Overall there is very little that needs improvement. Our employees seem to use it without major issues, and any minor problems can be resolved internally.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Paul
Mechanical or Industrial Engineering, 51-100 employees
More than a year
Jun 05, 2021
Filters
National Electrical Contractor - Workpal
National Electrical Contractor - Workpal
Pros
My entire experience with the Workpal team has been fantastic from the start. They provided detailed demos and explanations and the implementation process was quite impressive too. They worked closely with us to customize the system according to our needs. Transitioning a team of over 20 engineers to the new app was a huge challenge but the Workpal team supported us throughout the entire process. The level of control and functionality offered by the app is incredibly useful and the real time updates it provides to our office team and clients are invaluable. I am truly impressed by this system.
Cons
Implementing Workpal has had a huge positive impact on our business. and it is honestly not possible to find any cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon
Construction, 11-50 employees
Less than 6 months
Apr 08, 2024
Workpal has improved our communications and effectiveness
Workpal has improved our communications and effectiveness
Pros
The job tracking and scheduling as well as quotation process are seamless and effective.
Cons
I prefer to have a feature that allows scheduling multiple dates for a single job, spanning different time periods.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
George
Facilities Services, 51-100 employees
Less than 6 months
Mar 15, 2024
Workpal Review
Workpal Review
Pros
Once you familiarize yourself with the software it becomes easy. Organizing our engineers schedules is quick and simple.
Cons
There are times when the mobile phone access on WorkPal isn't as optimal as the desktop version. Our engineers sometimes struggle with it due to job loading issues.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Olivia
Construction, 1-10 employees
More than a year
Mar 13, 2024
6 month review
6 month review
Pros
It is convenient that everything is easily accessible and can be found without a problem. The staff is very helpful and the system can be customized to suit our business needs.
Cons
It can be hard to work on the software when internet access is unavailable especially when working on site. Additionally our current accounting software package doesn't integrate well with Workpal unless you have the most expensive package designed for corporate companies. It would be beneficial to consider the needs of smaller customers including self employed individuals who may use the software more frequently.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Carly
Mechanical or Industrial Engineering, 1-10 employees
Less than 6 months
Jul 27, 2023
Workpal review
Workpal review
Pros
The ability to log jobs for our staff members is a great feature provided by the software.
Cons
I would like to mention that there are instances where jobs don't sync to our staffs mobile devices.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
Jordan
Machinery, 1-10 employees
Less than a year
Jul 16, 2023
Jobs
Jobs
Pros
Scheduling jobs and sending work to engineers is a very simple.
Cons
I am unable to create invoices for customers with CIS and withholding tax combined.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andy
Electrical/Electronic Manufacturing, 1-10 employees
Less than 6 months
Jul 14, 2023
Just starting our journey
Just starting our journey
Pros
When we were searching for new software, we were looking for the ability to use mobile devices for engineers to complete paperwork and manage job costs in one place were the most important functions for us. Workpal offers these features, allowing us to produce reports efficiently.
Cons
I haven't encountered anything that I dislike about it so far.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marta
Machinery, 11-50 employees
Less than 6 months
Jul 02, 2023
Great software, highly recommend
Great software, highly recommend
Pros
The ease with which our engineers can use it while on the road is remarkable.
Cons
It doesn't sync with my accounts software but to be fair not many systems do.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Daniel John
Utilities, 1-10 employees
Less than a year
Jul 01, 2023
Very Pleased
Very Pleased
Pros
The ease of use and the ability to access all the necessary information is outstanding.
Cons
The training we received was quite basic so we have mostly relied on hands on experience and self learning. Once you become familiar with it surely the platform is excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than 6 months
Jun 23, 2023
Great User Friendly experience
Great User Friendly experience
Pros
I love how easy it is to use and understand. Everyone in our company has been able to navigate it effectively.
Cons
Nothing at all! It works perfectly and helps us achieve our goals
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eden
Transportation/Trucking/Railroad, 11-50 employees
Less than 6 months
Jun 21, 2023
Workpal - a good product
Workpal - a good product
Pros
I found the setup process and cost very much excellent. also the team was very friendly. Workpal offers so many features and can be tailored to meet your specific needs. The interface is also user friendly and simple.
Cons
It would be helpful if the scheduling view provided a clearer representation allowing me to block out peoples days with a more detailed view of all their assigned jobs.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Martin
Construction, 51-100 employees
Less than 6 months
Jun 18, 2023
.....the only Pal you need.
.....the only Pal you need.
Pros
Instant access to engineers workloads is easy.
Cons
One limitation I would like to point is the inability to assign the same license to an individual who uses both the mobile and desktop versions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roisin
Construction, 101-500 employees
More than a year
Jun 17, 2023
Customer Care
Customer Care
Pros
One of the things I love about the product is that we receive job reports immediately after completion. This is a huge advantage for us as we handle numerous customer care jobs daily.
Cons
I don't like the fact that I can't see all my daily jobs on a calendar without assigning specific time slots to each job.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Leanne
Construction, 1-10 employees
Less than 6 months
May 13, 2023
Great Product Thats Changed The Way We Work For The Better
Great Product Thats Changed The Way We Work For The Better
Pros
Workpals onboarding process was simple, allowing us to set up the platform according to our requirements. We could also make specific changes as we gained more understanding of the system. Managing a large volume of clients across multiple sites and tracking historical installations, upcoming jobs, and service requirements is effortless with Workpal. Customers appreciate the auto-generated job sheets upon completion, providing them with all the necessary details promptly. Creating and allocating jobs while efficiently managing our workforce based on location saves time and money.
Cons
It would be great to have a stock management feature integrated into WorkPal, eliminating the need for a separate platform. Additionally a "subcontractor" license option that allows payment per job would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luke
Construction, 11-50 employees
Less than a year
Jan 25, 2023
WorkPal Review
WorkPal Review
Pros
From an administrators perspective, learning to use this software was very much easy. The ability to track jobs in real time from start to finish is a major advantage. Operatives can upload notes, pictures and collect customer signatures.
Cons
We had to find workarounds for some of the softwares limitations. For example we hoped for an automatic generation of a specific report but we still have to compile it manually. furthermore adding additional customized forms and reports can be quite costly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Karolina
Facilities Services, 11-50 employees
More than a year
Nov 21, 2022
Great
Great
Pros
It is easy to use and can be customized to fit the needs of different industries. It is versatile and simplifies everyday tasks.
Cons
The only con I can mention is that occasionally the mobile app needs to be rebooted to receive jobs or sync with the desktop.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
Dave
Consumer Services, 11-50 employees
Less than 6 months
Nov 19, 2022
Easy to use
Easy to use
Pros
Both the desktop and mobile systems of the product are easy to use and understand.
Cons
Sometimes the in house terminology used in Workpal can be a bit hard to understand.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
David
Facilities Services, 11-50 employees
Less than a year
Nov 15, 2022
WorkPal Review
WorkPal Review
Pros
This software is user friendly for both desktop and mobile users. It is efficient and easy to set up for on site operatives. The customer service is excellent and any issues or queries are resolved promptly. The reports have a professional look and are well organized.
Cons
We have encountered a few limitations that we had to work around or we have to find alternative methods for that.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Laura
Facilities Services, 11-50 employees
Less than a year
Nov 11, 2022
Regular user, Reactive maintenance company
Regular user, Reactive maintenance company
Pros
The setup process was relatively upfront and customized to suit our business. We can respond almost instantly with images and reports directly from the engineer to the client.
Cons
It seems a bit glitchy on iPhone and the process of setting up custom forms usually delayed and involve some back and forth.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
stepehen
Construction, 11-50 employees
More than a year
Nov 09, 2022
Helpful tool for daily use
Helpful tool for daily use
Pros
WorkPal combines information from our previous databases providing an easy to use and more functional option for tracking jobs, managing clients and granting mobile access to documents for employees working on site.
Cons
When using the search function I often find that too many old jobs appear and there is no sorting function to organize them by date or job number.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Susan
Facilities Services, 11-50 employees
Less than a year
Nov 02, 2022
Paperless, Quick and Efficient
Paperless, Quick and Efficient
Pros
In a few years we will have our complete service and work history documented and stored, eliminating the need for physical paper files taking up space and causing navigation difficulties in our office. New staff members will require less guidance to find information and reports arrive instantly.
Cons
It would be beneficial if the software could be more easily customized to meet specific customer requirements.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jordan
Construction, 11-50 employees
Less than 6 months
Nov 01, 2022
Industry leading Field management system
Industry leading Field management system
Pros
Since our work is primarily concentrated in London, it is important to provide our engineers with efficient routes to avoid traffic congestion and meet client SLAs. With instant access to well designed job report cards we can offer precise, real time updates to our clients further enhancing our already high customer satisfaction scores.
Cons
Integration with WAZE navigation would be useful since some of our engineers prefer using that satnav system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ross
Facilities Services, 51-100 employees
Less than a year
Nov 01, 2022
Workpal Best in class
Workpal Best in class
Pros
Having worked with other companies and in my own business I can confidently say that Workpal is the best in its class. It is industry specific, easy to work with and allows for additional customization.
Cons
I have been trained and guided by WorkPal and it is difficult for me to find any faults in what we have compared to what we need. A definite 5 star rating from my side
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Environmental Services, 11-50 employees
More than a year
Oct 08, 2022
Very user friendly
Very user friendly
Pros
It is very easy to use and there is no risk of making errors since everything can be rectified.
Cons
It would be great to have the ability to select multiple photos within a job under the photo section.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Iris
Retail, 51-100 employees
Less than a year
Oct 06, 2022
Work Pal keeps us working
Work Pal keeps us working
Pros
Workpals scheduling and planning features help us stay on track with dates and tasks making sure we never miss anything. As a result we can manage our time more efficiently.
Cons
We absolutely love everything about it. And the team at WorkPal is always accommodating any changes we need to make.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Catherine
Construction, 11-50 employees
More than a year
Oct 05, 2022
WorkPal Review
WorkPal Review
Pros
The implementation process of the software was effortless and the software allows for the development of new features both in the office and remotely.
Cons
It would be beneficial to have an option to select individual labels for each asset type instead of having the same labels for all types.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Craig
Industrial Automation, 11-50 employees
Less than a year
Oct 04, 2022
Excellent System
Excellent System
Pros
Both our operational, scheduling and invoicing staff find the system easy to use. Our engineers on the road find the system easy to navigate and the work reports it produces are excellent.
Cons
Creating additional forms can be expensive.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Callum
Utilities, 11-50 employees
Less than a year
Oct 03, 2022
Great product for any business
Great product for any business
Pros
I was impressed by how adaptable the product is to meet the unique needs of each business. The setup process was quick and training was provided. However, the system is user friendly so we were up and running within a couple of weeks. The customer service was excellent with friendly staff who provided great solutions. I particularly like the map feature which allows us to check for nearby jobs.
Cons
There were a few things we wanted to change to better suit our needs. but the good thing is that the knowledgeable staff who are well versed in the system were able to provide us with solutions. So for now there are no cons!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Demi
Mechanical or Industrial Engineering, 1-10 employees
Less than a year
Oct 01, 2022
WorkPal keeps us on track
WorkPal keeps us on track
Pros
The user interface is fantastic which makes work much easier and more enjoyable.
Cons
There are a few scheduling features that could be modified to make them a bit easier to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stacey
Consumer Services, 1-10 employees
Less than a year
Jun 13, 2022
Easy to use, amazing support
Easy to use, amazing support
Pros
It is very easy to schedule jobs for our teams, monitor project progress in real time and generate reports. Workpals user friendly interface simplifies training for our teams.
Cons
Adding a dashboard would be a fantastic feature particularly for projects that span over extended periods and involve up to 4 visits per site.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danielle
Construction, 11-50 employees
Less than 6 months
May 15, 2022
WorkPal PTSL
WorkPal PTSL
Pros
The software is simple to use and integrate into our existing systems.
Cons
The calendar could benefit from improvement especially in terms of displaying the current workload and available booking slots.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Robert
Utilities, 1-10 employees
More than a year
Feb 16, 2022
Construction
Construction
Pros
The photos are dated and time tamped and clients can access and view their projects online.
Cons
The cost of getting documents edited and uploaded to the app is a bit high.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Construction, 11-50 employees
More than a year
Jan 27, 2022
Workpal
Workpal
Pros
Workpal provides easy access from anywhere and it is user friendly for mobile users.
Cons
I would like the ability to add forms ourselves.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Rachel
Education Management, 1-10 employees
Less than a year
Jan 02, 2022
WorkPal could change your life
WorkPal could change your life
Pros
The convenience of this software significantly improves everyones lives. Having RAMS (Risk Assessment and Method Statement) on site gives us peace of mind knowing that surprise audits will always be covered. The automatic invoicing and real time updates provide excellent service to our clients which has been acknowledged by new clients who inquired about the software.
Cons
Personally I have encountered some minor issues that could probably be resolved if I knew how. However the team is always in contact providing updates and training support.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ricky
Construction, 1-10 employees
Less than 6 months
Nov 01, 2021
Engineering Asset
Engineering Asset
Pros
It is easy to use and implement past data into the system resulting in a significant reduction in workload.
Cons
The calendar is the only aspect that falls short although it's not very important
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Robert
Facilities Services, 1-10 employees
Less than a year
Oct 23, 2021
Good job
Good job
Pros
The support team is awesome and we can generate immediate service reports for our clients.
Cons
Updates to forms have not been smoothly accepted most of the times
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Ricky
Facilities Services, 1-10 employees
Less than a year
Oct 21, 2021
Makes a big difference to our day to day processes since we have been using it
Makes a big difference to our day to day processes since we have been using it
Pros
Switching from using Outlook to log bookings, send job sheets and generate invoices. all seamlessly emailed to the required recipients has been a significant upgrade for us.
Cons
There is not much to complain about. However let me mention that the tracking is not always spot on but the more I use it the more I discover helpful features and shortcuts for things I would have suggested.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Andy
Construction, 11-50 employees
More than a year
Oct 18, 2021
Job Management
Job Management
Pros
Our customers are very much satisfied with the quality of the job cards produced. The ability to track job progress in real time as reported by our engineers on site is a major advantage.
Cons
Occasionally I experience connection issues but these are usually due to incomplete updates.
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Joanne
Construction, 11-50 employees
More than a year
Oct 17, 2021
Fcs
Fcs
Pros
I like that I can seamlessly go from creating a quotation to generating an invoice once the client and job details are set up.
Cons
I find that the vehicle tracking is not very precise.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Simon
Facilities Services, 1-10 employees
Less than a year
Oct 14, 2021
WorkPal
WorkPal
Pros
The custom forms make it very easy to use and the app can be installed and set up for deployment without any hassle.
Cons
There are occasional bugs but they are promptly addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lloyd
Maritime, 11-50 employees
Less than a year
Aug 25, 2021
Really Useful Product
Really Useful Product
Pros
The simplicity of the software is remarkable even for someone like me who is not an IT exprt.
Cons
This is the only system of its kind that I have ever used so I have nothing to compare it to.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Caroline
Pharmaceuticals, 500+ employees
More than a year
Aug 13, 2021
Great and easy to use application
Great and easy to use application
Pros
The data and information entry process is very easy and simple in the presence of this software.
Cons
As I recently joined this company I can't provide feedback just yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Veronica
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
Jul 21, 2021
Working with WorkPal
Working with WorkPal
Pros
The software is very intuitive which makes it less intimidating for new users. The search function is excellent allowing you to quickly find what you need.
Cons
I prefer more flexibility in making changes to functionality by the administrator.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kenny
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
Jul 19, 2021
Matthew Lewis
Matthew Lewis
Pros
It is user friendly, making it easy to set up customers and assign jobs to technicians for seamless job write ups and invoicing.
Cons
The system lacks the ability to generate order numbers. When adding parts and specifying the quantity in stock, the system doesn't automatically decrease the count when booking out parts. As a result another system is needed to track stock numbers and determine when to reorder.
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Matthew
Automotive, 1-10 employees
More than a year
Jul 15, 2021
Great product
Great product
Pros
It is very easy to use, the setup is quick and it boasts excellent features. The customer service is also top notch.
Cons
It can be costly with additional features.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
steven
Construction, 1-10 employees
Less than a year
Jul 11, 2021
Great software and excellent service and training
Great software and excellent service and training
Pros
Being able to include photos on the worksheets greatly assists our office staff when processing the report.
Cons
It would be helpful to have a job status box that updates when engineers are finishing up, indicating actions required such as "job complete, quote needed" etc.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee
Construction, 1-10 employees
Less than 6 months
Jul 09, 2021
Perfect work flow management solution to our growing business.
Perfect work flow management solution to our growing business.
Pros
The scheduling and historical features have completely transformed our operations.
Cons
Nothing significant to note. With continuous improvements being made the WorkPal technical team is always ahead of our requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cam
Facilities Services, 51-100 employees
Less than a year
Jul 02, 2021
Great software for asset management
Great software for asset management
Pros
Workpal is quite flexible, tailoring their software to meet your specific needs. They can customize and simplify Workpal based on your requirements. Their form controls are excellent, and their developers are highly accommodating and innovative in configuring the system to suit your needs.
Cons
We weren't able to have a trial run with the software before setting up everything. If potential users could have a trial period with basic forms I believe it would make implementation much easier and give clients a better understanding of what to expect.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Kevin
Mechanical or Industrial Engineering, 11-50 employees
Less than a year
Jul 01, 2021
Suggested changes for easy of customer use functionality
Suggested changes for easy of customer use functionality
Pros
The software has great features and the ease of reporting was a major selling point. However some key items that we emphasized needed to be included on the jobs page turned out to be impossible. Overall the software is pleasant to use but there are several areas that lack backend integration, resulting in duplicated information and confusion. Additionally, the sync feature doesn't always function properly.
Cons
We faced major challenges in getting the deployment team to understand our needs. also when it comes to problem reporting, the responsibility lies with the customer to prove that the application is not functioning properly.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
4
Susan
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
Jun 06, 2021
Excellent and efficient tool to have
Excellent and efficient tool to have
Pros
The ability to log and schedule work easily is key to our operations and Workpal enables us to do that and more. Its user friendly nature is particularly important for employees who may not be as confident with IT equipment.
Cons
Overall there is very little that needs improvement. Our employees seem to use it without major issues, and any minor problems can be resolved internally.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Paul
Mechanical or Industrial Engineering, 51-100 employees
More than a year
Jun 05, 2021